Sean F. Email & Phone Number

San Francisco, Ca, Us

Represents the customer perspective in product planning and feature development discussions by synthesizing customer and market feedback to specific features, functionality and use cases.Driving Docusign IAM success with deep domain expertise and technical acumen to interface with various team leaders across the organization. Designing and operating programs and processes that deliver tangible results by working collaboratively and effectively across docusign from leadership to individual contributors to deliver outcomes that delight customers. Working on multiple projects across multiple functions to ensure delivery of a unified customer-centric solution.

San Francisco, Ca, Us

• Customer Success MVP (2023)• Trusted Advisor helping customers amplify their organization's digital transformation initiatives• Guides customers to discover qualitative and quantitative value out of their DocuSign Investments• Product Advocate helping users and leaders accelerate their organizational learning curve• Tailors success plans to meet customers where they are on their digitalization journey• Enablement Expert guiding customer learning through training and workshops

San Francisco, Ca, Us

• Customer Success MVP (2022)• Focused advisory on time-to-value, product enablement, and escalation resolution• Developed enterprise-wide customer success enablement playbooks• Led enablement sessions for Customer Success Managers and Clients• Led cross-functional DocuSign teams to orchestrate overall Customer Success

San Francisco, Ca, Us

• Trusted advisor for business process improvement and DocuSign product implementation• Designs custom-fit solutions to address both common and niche business use cases• Configures DocuSign products over weekly sprints to promote an agile and feedback-oriented process• Focused on delivering Contract Management, Process Automation, Audit Management modules• Manages Discovery, Configuration, UAT, and Deployment processes across customer base

San Jose, Ca, Us

• Orchestrated and delivered 7 home-grown enterprise platform modules to power Paypal's Risk & Compliance program• Designed capabilities and features for consistent user experiences across business solutions• Developed solution prototypes/wireframes• Orchestrated product program management activities• Managed data migration activities• Led demos and retrospectives for business stakeholders

Chicago, Illinois, Us

• Developed implementation methodology and customer onboarding journey• Led implementation projects comprising of up to 10 interdepartmental team members• Executed the on-time delivery of 10 international projects ranging from 1 - 3 month engagements• Accelerated customer onboarding and time-to-value with guided configuration steps and enablement• Mapped, Extracted, Transformed, Configured and Loaded customer data stores to Symphony platform

Menlo Park, California, Us

• Managed direct and indirect team members across variety of advisory and services engagements.• Discovered, designed and delivered enterprise risk solutions for fortune 500 enterprises.• Developed enterprise information security policies, procedures, controls & processes• Delivered IT Audit & IT Security Assessments

Menlo Park, California, Us

• Led client enterprise risk assessment data management work streams• Managed data modeling services for global financial services companies• Developed VBA Solutions to standardize global advisory projects• Managed new solution enablement for employee and client users• Served projects as an IT audit expert

St. Louis, Mo, Us

Bachelor’S Degree, Information Technology Management

Education record