• Drove initiatives across cross-functional teams to improve vendor and customer relations.•Monitored vendor performance through established governance structures including monthly SLA, contract change, and issue management as well as quarterly meetings to ensure expectations were met or exceeded.•Active representative for IT during due diligence phases of merger and acquisition-related activities.•Managed large project teams that included Application/Web developers, Network Services, Supply Chain, Financial Analysts and Senior Management.•Ensured vendor compliance with key deliverables by reviewing evidence based on agreed schedule with IT management & vendors.•Supported multiple applications ranging from in-house proprietary applications (Land Management & Sales) to MS Dynamics, MS SQL Server, Timberline Accounting, BuilderMT, and Sales Simplicity. •Daily management, capacity planning and expansion for EMC, IBM, NetApp and Dell EqualLogic SANs across Canada and the US•Managed project teams that included Application/Web developers, Network Services, Physical Resources, Supply Chain, Financial Analysts and Sr. Management. • Initiated changes in software & hardware acquisitions to include product support, upgrade protection and maintenance as requirements• Provide Group Policy Management, DNS/DHCP configuration, Network Administration, LDAP integration, SSL Certificate management, and Print Management• Perform backup and recoveries using IBM TSM, Unitrends , and Veeam• Lead role on the disaster recovery corporate backup project, meeting with site owners to establish retention policies, risk tolerance, milestones, requirements and implementation plans• Manage the VMware environment spread over 10 sites with 45 ESXi hosts and 3 vCenter servers.• Manage and converted remote Hyper-V clusters to ESXi clusters.• Integrated the AirWatch SaaS with Cloud based Exchange 2013 for 1300 mobile devices.• Support Exchange on premise and cloud based Exchange 365.

Monitored vendor work and identified all issues while recommending resolutions to prevent its reoccurrence.Maintained favourable relationships with vendors and ensured cost-effective methods.Provide strategic planning and maintenance support for the enterprise-wide ticket system servers (Numara Footprints).Oversee technology support regarding MS Windows Server 2003 & 2008, MS SCCM and SCSM, Active Directory, Active Directory, and File and Folder permissions.Provide application and day to day operations support, as well as server builds and projects when needed.Conduct and participate in weekly CAB (Change) meetings.Provide Blackberry and BES server support.Upgrading various satellite offices (network cabling, switches, upgrading ISP connections, etc.).Provide 2nd and 3rd tier desktop support to the user base.Technical resource for design, testing, and implementation of a company-wide LMS (Learning Management System).

Responsible for leading a nine-member team of high-level server administrators.Provided support for 950 distributed Windows server and 10000+ client workstations.Responsible for the daily administration of Active Directory / MS Exchange environments for 150+ corporations with over 100000 mail-enabled objectsProvide professional and technical mentoringResponsible for creating career path plans for members of my teamTroubleshooting / correcting MS Outlook client issues and message delivery issuesOne of 7 technical leads on large scale projectsAs part of the leadership team, was responsible for deciding the best course of action for implementing new companies into our existing infrastructureNetwork troubleshooting (wireless AP, switches, routers)One of Centerbeam’s iPass EPM (software deployment client) Subject Matter Experts.Was awarded the President’s Circle Award as a result of outstanding performance (3 awarded annually corporate-wide)

As technical lead, aided various departments in the RFP & AFE processDomino Server / Lotus Notes administrationProvided support for 50 distributed Windows servers and 1000+ client workstationsParticipated in provided 7/24 support for business-critical production environmentsProvided professional and technical mentoringMaintained production Windows environments including operational policies, plans, and proceduresProvided extensive end user training through custom-built coursesParticipated in strategic planning by providing technical architectural recommendations and plansAnalyzed system information for the purposes of event and error trendingHelped design and construct numerous internal web-based applications such as Time Entry/Billing portal