• Controlled Inbound and Outbound operations, ensuring timely pick-up and delivery of freight from vendors to Amazon fulfillment centers and from Amazon FCs to carrier hubs.• Addressed and resolved potential issues during the lifecycle of pick-up to delivery in Inbound Operations and freight leaving the FC to reaching customer premises in Outbound Operations.• Facilitated seamless flow of information among various stakeholders, including Trans Carriers, Hubs, Warehouses, Vendors, Suppliers, Retail, Finance, Software Support, and Fulfillment Centers.• Initiated and maintained relationships with external business customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, IT Business Analysts, Software Engineers, Fulfillment Centers).• Organized and evaluated data from 15+ databases using Excel, Access, SQL, and other data management systems for use in operations.• Developed and integrated performance metrics to meet business requirements, improve processes, and drove a 21% increase in operational efficiency• Interpreted business requirements and reviewed technical design specifications for Amazon technology teams, assisting with the deployment of software systems and tools used by ROC.• Conceived process improvements and implemented them to conclusion.• Analyzed trends in network exceptions and proposed process changes to streamline operations, which resulted in an 18% reduction in operation bottlenecks.• Presented findings and variances with goals in a review forum through clear and effective written and verbal communication.• Provided status reporting updates and business analysis.• Created narratives outlining weekly findings for review

• Consulted with users to identify current operating procedures and to clarify program objectives• Documented all defined requirements and maintained all changes made to the Required Document (RD) and ensure defined requirements were aligned according to the system/program development• Defined success criteria for product development while aligning company and department initiatives by acting as liaison between IT and assigned functional areas• Evaluated and performed analysis of specific business and system challenges and translate them into system requirements and expectations• Continued to develop analytical skills and knowledge of the business and gained familiarity with systems development methodologies, project planning and project control disciplines

• Negotiated freight rates for 3PL division; developed and optimized carrier partner relationships and partnerships to respond to network capacity requirements• Delivered against set growth and profitability targets by analyzing the market to maximize profit and transactional negotiating power; analyzing lanes and freight carriers based on capacity and utilization, price, insurance, safety, and service; negotiating rates and service terms with partner carriers; providing recommendations on when and how to adjust lane rates to adjust to market changes• Communicated carrier opportunities and market changes to leadership and stakeholders • Managed entire process starting with the buy from the outside carrier through the pick-up and delivery for the customer• Managed the interface between the customers’ transportation personnel and head office personnel • Managed and integrated customer transportation strategies to deliver on key performance indicators

• Researched and gained product knowledge on my own time• Provided product recommendations to satisfied customers• Established personal connections with customers to encourage repeat business• Managed inventory levels and invoicing/receivables• Selected by management to evaluate potential new products