Identified innovation opportunities through research and assessments and developed business cases and in some cases led the implementationCollaborated with all programs to develop roadmaps and business capability maps that support the enterprise strategy and goalsIncorporated input from division leaders to understand their objectives and ensure capability maps aligned with their strategy and goalsIdentify opportunities for efficiencies through innovative process modifications and technology implementationsLed the intake of all new projects that included evaluation of alignment with strategy, resourcing options, business case creation and hand off to Project Management office for execution.Support the development of DEN Technologies Digital Strategy by providing technology and industry trend analysis Evaluate various technical architectures and sourcing options to deliver desired business capabilities. Partnered with the Senior Director of Operations to develop strategies to create operational efficiencies and capabilities. Oversee and coordinate all CIP funding requests from Technologies to Finance. Responsible for managing all CIP requests, including presenting to Finance on behalf of Technologies. Work directly with the Senior Vice President of Technologies - CIO and Business Services, to manage the overall CIP budget and ensure that funding aligns with the digital strategy. Lead the Salesforce development team and the overall Customer Relationship initiative

The Enterprise Architecture – Critical IT Services Program ManagerProvide oversight and consultation to those accountable for delivering and managing these IT services. Advised the CIO and OCIO (Senior Management Team) on strategic decisions specific to both business and technical capabilities. Worked with all levels of the organization to ensure alignment with all key stakeholders. Provided financial management over efforts and initiatives to ensure the IT Service investments meets its requirements for return on investment.Working with the Enterprise Architect to ensure that a Program Governance Structure is established to meet the goals for that service, and to support the design and transition per the road map. Worked with the CIO and Enterprise Architect to ensure that the Program required to deliver a critical IT service is defined and implemented with its governance structure, funding structure, program charter, and road map are well defined. Works with the PMO to ensure that its projects are properly assigned, chartered, and requirements are well defined, being managed effectively and meet all ITSM standards. Acted as the communications conduit to the OCIO, Technical Architecture teams, Business Architecture Team and the Service Owners. Coordinates with business management to ensure proper coordination of vendor management and procurement activities for the critical IT services.Ensured that any identified issues are addressed, by escalating decisions to and advising senior management on recommended options to address issues Ensured the successful transition of services into production by working with Service Owners and Managers. Coordinated the communication and change management activities associated with the transition of critical IT services into production.Ensured that critical IT services have a full life-cycle management (service improvement) plan with defined goals that can be measured.

Manager of Infrastructure Architects, Engineers, Data Center Management and Database Administrators.Responsible for Infrastructure/Virtualization, Enterprise Storage, Database, Cloud Services, Directory Services (AD), Federated Services, and Data Center Management. Develop goals and objectives that are in line with the organization strategy while placing the team in the best position to succeedProject Management of Core Infrastructure releases Responsibilities include working across multiple cross function teams; Systems, Networking, Storage, Database, Application development, Voice/Telecomm, Managed Service Providers, Strategic Partners and vendors.Data Center facility and governance managementDrive innovation of solutions to place the business in the position as a market leader and the solution of choice to its customersInteract with upper level management when needed to explain technology direction and strategy to obtain their support

- Supervision of System Architects, Senior Administrators and Database Administrators - Management of budget and long term strategy for the Data Center and System Operations- Develop goals and objectives that are in line with the organization strategy while placing the team in the best position to succeed- Project Management of Core Infrastructure releases- Vendor and account management- Vendor and contractor Evaluations- Team Building- Process Analysis and Improvement- Member of Enterprise Architecture Authority- Skills Gap analysis- Define and Implement and maintain technology standards for infrastructure - Manage Several Enterprise License and Maintenance Agreements

- Supervision of System Architects, Senior Administrators and Database Administrators - Management of budget and long term strategy for the Data Center Operations group- Develop goals and objectives that are in line with the organization strategy while placing the team in the best position to succeed- Project Management of Core Infrastructure releases- Vendor and account management- Vendor and contractor Evaluations- Team Building- Process Analysis and Improvement

- Develop, maintain and support Human Resources systems - Lead Developer/Project Manager for Enterprise Wide Kronos Implementation- Work with Multiple Government Agencies to Develop solutions that fit the business needs of the organization- Maintain and develop data security policies within Human Resources Department- Provide Direction to supporting staff to accomplish goals and objectives- Collaboration with all levels of the technology department to accomplish objectives that have included Enterprise application Architecture, Design, Implementation, Support and future developments- Participation in the Technologies strategic planning initiatives by providing recommendations and analysis of current processes and systems.- Development of supporting documentation and process documentation- Knowledge and use of ITIL Practices- Designed and executed training to support implementation of Enterprise Applications.

Technology Engineer- Provide technical support for all customers ranging from low level support to high level support for over 20,000 customers.- Work directly with over 75 dedicated server customers to migrate existing accounts to dedicated servers and assist in future needs- Plan, implemented and oversee the maintenance of over 100 Servers.- Designed support procedures for all of GearHost to optimize resources.- Designed and implemented migrations from out dated systems to new systems.- Assist in research and decision to purchase new equipment and software.- Provide project management for migrations, product releases, and external communication with customers.Sales Representative- Research, present and design implementations for new product offerings and changes in existing products.- Work directly with customers to help determine the best products for their situation.Billing Representative- Perform duties as the main billing contact, resolve billing disputes, and handle past due accounts.

- Provided walk-in and technical support for the entire Colorado State University campus and extension offices consisting of 26,000 individuals.- Provided Support for University email, dialup services and web server.- Performed machine administration and maintenance of a campus computer lab consisting of 100 PC’s and Macintosh’s.- Helped maintain computer labs network.- Provided support and maintenance for wireless network and VPN.- Assisted in multimedia productions and faculty training.- Supported Operating Systems: Windows 95/98/NT/2000/XP & MacOS.- Supported Applications: Microsoft Office Suite, Corel Office Suite, Adobe Suite, and Macromedia suite.- Migrated CTSS from NT 4.0 Domain to a Windows 2000 Domain.- Migrated from Windows 2000 to Windows XP using logins from central university database.- Configuring and setting up a Windows 2000 Test Domain including documentation.- Windows 2000 and XP Professional setup and configuration