Sean Tierney Email & Phone Number

Palm Beach County, Florida, United States

• Account Management Roles & Responsibilities
• Serving as primary customer technical contact
• Developing and fostering strong customer relationships
• Identifying and evaluating business processes and assisting in defining accurate and efficient best practices
• Meeting specific customer satisfaction goals Development Roles & Responsibilities
• Developing T-SQL customizations

Boca Raton, Florida, United States

Anthology was formally Campus Management Corporation. As a Solution Architect at Anthology, I am responsible for the analysis, troubleshooting and resolution of incidents and tasks that have been escalated by Client Services Analysts, Senior Analysts, Technical Leads, and Managers.The Solution Architect responsibilities include:- Investigate and resolve.

West Palm Beach, Florida Area

Certified USSF Referee, working in all levels of competition, Youth recreational, Youth Competitive, small sided & full sided Amateur Adult.

Boca Raton, FL

I am responsible for the backlog management of the following products; CampusNexus Student's Portal, Service Catalog and Eventing & Workflow. I work with both internal and external customers to understand their business needs in order to convey them to the software development teams. I demonstrate to and train my customers on newly delivered features.

I am in the process of working closely with the Architect team to write the requirements for the new product’s Security Model. We are implementing a Role Based Access Control model, which will grant access to Operations, Entities and Field Levels.I am involved with the launch of CMC's migration efforts, using SOA. I perform initial write ups that give the.

Responsible for high end problem solving, data clean by way of SQL scripting. Defect and Enhancement request analyst of the core product. Liaison between Development and Client Support. Provided assistance to Client Support team in their daily case work.

Responsible for analyzing and diagnosising the affect of program related problems. Responsible for analyzing customer reported defects found during the Beta testing process. Responsible for coordinating patches and/or hot fixes to be received by various clients. Responsible for providing to Client Support assistance on highly involved customer reported.

Responsible for managing a team of Client Support reps; assisting them in their analysis of customer reported issues, mentoring them in their day to day operations and ensuring good communications back to the customer in a timely manner. Responsible for diagnosis of program related problems and data entry related errors on various environments ranging from.

Responsible for diagnosis of program related problems and data entry related errors on various environments ranging from small 500 student campuses to Enterprise level multi-campuses. Writing SQL scripts for a data clean up purposes. Worked in an internal product testing department for Quality Assurance.

Promoted to Senior Technician after several years of dedicated support for both internal and external users. Oversee the operations in the support department for Software Company.Debugging programming issues for my clientele, determining whether they are data or program related.Solving software related hardware problems.Setting up and maintaining network.

Assoc. Science, Network Administration

Education record

Activities and Societies: Soccer team