Sean Tierney Email & Phone Number

Palm Beach County, Florida, United States

Account Management Roles & Responsibilities• Serving as primary customer technical contact• Developing and fostering strong customer relationships• Identifying and evaluating business processes and assisting in defining accurate and efficient best practices• Meeting specific customer satisfaction goals Development Roles & Responsibilities• Developing T-SQL customizations• Developing custom automations using Workflow technology• Developing to create Forms Builder websites• Developing custom reports using SSRS or PowerBI Additional Roles & Responsibilities• Troubleshooting technical problems and answering general support questions for our various Anthology products• Maintaining documentations of customizations, integrations, and environment details• Consulting with customers on technical issues and recommending sound solutions• Solving unexpected complex issues to maintain operational efficiency• Providing feedback to the development team on issues pertaining to each product• Performing on-call duties during holidays, nights, and weekends as needed

Boca Raton, Florida, United States

Anthology was formally Campus Management Corporation. As a Solution Architect at Anthology, I am responsible for the analysis, troubleshooting and resolution of incidents and tasks that have been escalated by Client Services Analysts, Senior Analysts, Technical Leads, and Managers.The Solution Architect responsibilities include:- Investigate and resolve reported application issues, tasks, and escalations.- Follow established guidelines and industry best practices to resolve customer issues.- Provide training, mentorship, and best practices to Analysts, Senior Analysts, and Technical Leads- Creating tools to assist in increasing productivity and troubleshooting incidents.- Effectively communicate timely and consistent updates to both internal and external customers.- Establish rapport, gain and maintain credibility with diverse audiences.- Approving and/or creating Client Services documentation, including Knowledge Base articles.- Assistance/participation in Anthology’s annual User’s Conference.- Build and maintain knowledge of the database structure, configuration files, integrations and business flows to assist with issue investigation and resolution.- Input on workflows, process improvements, and ongoing trainings.- Escalate issues to management as appropriate.- Working with cross-functional managers within the company to develop feedback mechanisms for problems, causes, and resolutions.- Department liaison responsible for collaboration and customer satisfaction initiatives with other departments including Development, Product Management, Professional Services, and Hosting.- Delegate tasks and responsibilities to appropriate personnel.- Oversight and execution of projects, department related duties, and customer deliverables as assigned.

West Palm Beach, Florida Area

Certified USSF Referee, working in all levels of competition, Youth recreational, Youth Competitive, small sided & full sided Amateur Adult.

Boca Raton, Fl

I am responsible for the backlog management of the following products; CampusNexus Student's Portal, Service Catalog and Eventing & Workflow. I work with both internal and external customers to understand their business needs in order to convey them to the software development teams. I demonstrate to and train my customers on newly delivered features.

I am in the process of working closely with the Architect team to write the requirements for the new product’s Security Model. We are implementing a Role Based Access Control model, which will grant access to Operations, Entities and Field Levels.I am involved with the launch of CMC's migration efforts, using SOA. I perform initial write ups that give the BA's on my team the information that they need to create the work packages. The information contained is how the feature or object they are creating will interact with our product across all platforms. I am also responsible for performing first level reviews of the created work packages.I have assisted with setting up the foundations for using Enterprise Architect, creating Use Cases, Activity Diagrams and Requirements Diagrams that make up a work package.I was involved with the migration of our existing Portal product to a new Microsoft SharePoint hosted Portal, using the Agile methodology.

Responsible for high end problem solving, data clean by way of SQL scripting. Defect and Enhancement request analyst of the core product. Liaison between Development and Client Support. Provided assistance to Client Support team in their daily case work.

Responsible for analyzing and diagnosising the affect of program related problems. Responsible for analyzing customer reported defects found during the Beta testing process. Responsible for coordinating patches and/or hot fixes to be received by various clients. Responsible for providing to Client Support assistance on highly involved customer reported issues. Writing SQL scripts for a data clean up purposes related to product code fixes. Writing product enhancement requirements including use cases as well as functional test cases.

Responsible for managing a team of Client Support reps; assisting them in their analysis of customer reported issues, mentoring them in their day to day operations and ensuring good communications back to the customer in a timely manner. Responsible for diagnosis of program related problems and data entry related errors on various environments ranging from small 500 student campuses to Enterprise level multi-campuses. Writing SQL scripts for a data clean up purposes.

Responsible for diagnosis of program related problems and data entry related errors on various environments ranging from small 500 student campuses to Enterprise level multi-campuses. Writing SQL scripts for a data clean up purposes. Worked in an internal product testing department for Quality Assurance.

Promoted to Senior Technician after several years of dedicated support for both internal and external users. Oversee the operations in the support department for Software Company.Debugging programming issues for my clientele, determining whether they are data or program related.Solving software related hardware problems.Setting up and maintaining network communications for our Networked clients, re-mapping printers, nodes and other peripherals, whenever necessary.Responsible for troubleshooting customer issues via phone and electronic support.Supported various PCs, which were preloaded with various operating systems and software packages.Required to perform remote problem diagnosis and to resolve customer issues within a very short period of time.Tested problems and fixes in the internal lab to ensure customer satisfaction.

Assoc. Science, Network Administration

Education record

Activities and Societies: Soccer team