Sean Hansell Email & Phone Number

Kailua-Kona, Hawaii, United States

New York City Metropolitan Area

Responsible for delivery of IT Services to a diverse array of companies and clients. Identifying problems in company processes and systems, overseeing implementation projects, executing process improvements, establishing strategic plans, and collaborating with senior management.

New York, Ny

New York, Ny

Los Angeles Metropolitan Area

Provided systems administration support for a business of 120 employees and over 100 contractors. Managed the identity management solution (IdP) in Okta and integrated over 75 SaaS apps into it for SAML SSO Authentication and user provisioning, including Google Workspace, and a fully in-production AWS stack. Provided Tier 3 support to Service Desk Personnel. Wrote and maintained SOC 2 Endpoint User Access Policy, audited and remediated issues that allowed company to maintain certification.

Los Angeles, California, United States

Managed a small team of systems administrators responsible for deploying, monitoring, documenting, and maintaining a diverse array of technical systems for a global advertising network.

New York, Ny

Contracted via Volchok Consulting, Inc. as a Casper Technical Lead for Managed Mobility Services - Platform Management, Global Technology Services servicing the WPP client.

New York, Ny

Managed a small team responsible for 3rd tier support of more than 5000 Macintosh desktops, laptops, and servers around the world.Responsible for imaging, hardware deployment, remote software deployment, hardware repair, and maintenance of these computers. Built a modular (non-monolithic) imaging solution and associated application packages to simplify mass deployment of custom computer configurations for a large variety of user-types.Successfully integrated the Mac platform into an worldwide enterprise environment: including but not limited to Microsoft Active Directory integration, Sarbanes-Oxley compliance, and Microsoft Exchange deployment.Designed, configured, maintained, and documented servers and infrastructure for support various systems.Planned and executed backup systems, business continuity planning, and disaster recovery procedures for the maintained systems.Set up up automated monitoring and logging of maintained servers.Apple Certified Technical Coordinator 10.6Apple Certified Macintosh TechnicianJAMF Certified Casper Administrator

New York, Ny

New York, Ny

New York, Ny

Garden City, Ny

Provided hardware and software troubleshooting, diagnosis, and basic customer product training.Repaired Apple hardware and software products.Reviewed warranty claims and determined if product returns were resalable.Provided technical support for in-house systems, including demo unit refreshes and back-of-house systems.Provided ongoing technology coaching to sales associates.Prepared merchandise and service parts for vendor/warehouse returns, transfers, or shipments.Maintained an organized flow of goods in the stock room and onto the sales floor, Genius Room, and Genius Bar.Provided complete sales solutions to customers.Provided customer service on the sales floor and cash wrap areas.Completed any regular sales transactions involving cash, credit, checks, etc.

Northport, Ny

Designed, implemented, and maintained websites, intranets, and art direction to meet specific client needs.Created detailed proposals for client consideration.

Woodmere, Ny

Built a robust intranet used by students, faculty, and administration.Created a fast, standards-based, internet-facing website for public consumption.Supported server infrastructure to facilitate development.

Woodmere, Ny

Summer job. Assisted technicians with PC Deployment, server, switch, and router configuration. Provide telephone or one-on-one support to users in administration and staff.