Sean Hilliard Email & Phone Number

• Produces profitable non-admitted excess business for wholesale brokers and retail agents
• Access to three pen markets with excess capacity for industries including construction, habitation, hospitality and distribution with excess of primary, layered excess and tower options
• Access to several excess portal markets and numerous brokerage markets
• Flexibility in tough construction markets including New York State and habitation markets for mid-sized accounts

Broomfield, Colorado

• Manage, train and back up four underwriter assistants with a $20,000,000 book of business supported by five production underwriters
• Quote renewals for retail agents with $6,000,000 personal book of business comprised of Property, General Liability, Excess and Professional Lines of business with account sizes ranging from $750 to $200,000 plus
• Ensure service and production standards are met, as well as enforce office guidelines
• Experienced in commercial property, general liability, business auto, crime, inland marine, professional and excess/umbrella lines of business
• Promoted to management after three months as an assistant

Denver, Colorado

• Responsible for underwriting new business and renewal accounts for a $9,000,000 book of business
• Specialized in policies for car washes, emergency services organizations (including fire departments, non-profit ambulance companies and emergency response training centers) and outdoor recreation organizations.
• Quoted new business and renewals for agents, negotiated pricing adjustments and responded to general and account-specific requests for assistance
• Prepared internal and external referrals to management and the carrier, respectively, for accounts exceeding premium, loss ratio or property value authority
• Assisted other underwriters, underwriting assistants and account executives with quotes, endorsements and reports, as needed

Greater Denver Area

• Underwrote commercial applications, policy change requests and renewals for the state’s northern territory
• Experienced with property, general liability, garage liability, garagekeepers, auto, workers compensation, inland marine, crime and fidelity bonds and umbrella lines of business
• Responded to phone and email inquiries from agents for help quoting and issuing new business, as well as helping them service existing accounts
• Assisted other underwriters reviewing motor carrier applications and current policies as a specialist in that line
• Trained new underwriters to use the company’s filing system, underwrite umbrella new business submissions and renewals, and helped with any additional training concerns as needed
• Provided suggestions to Claims department to streamline the process for adjusting cat claims and umbrella-impacting auto claims

Erie, Pennsylvania Area

• Responsible for evening operation of the region's largest private university library
• Supervised three employees and 12 student workers
• Hired, scheduled, trained and evaluated employees
• Created new service plan for the customer service desk using retail practices
• Redesigned the website to be more customer friendly
• Designed a new web-based guide to the library that reduced basic customer questions

Erie, Pennsylvania Area

• Assisted patrons in a six-branch library system that serves 275, 000 by receiving, locating, and loaning materials
• Performed reference work and readers advisory both in person and over the phone to patrons covering both fiction and nonfiction materials
• Assisted patrons with electronic resources available through the library's website and on the state-funded POWER Library
• Aided patrons in genealogy research with microform, print and online materials
• Promoted to permanent library clerk after working as a per diem clerk

Erie, Pennsylvania Area

• Worked in the technical services, archives and reference office departments of the region's largest then-college
• Introduced library services and information literacy practices to high school students
• Updated MARC records for print periodicals and other library materials
• Developed a selection of materials for the library's literary reference section
• Assisted staff with ILLs by locating, ordering and processing requests through OCLC
• Performed reference work and answered research questions

Hanover, Pennsylvania

• Wrote news and feature articles on strict deadlines.
• Reported on two counties.

Erie, Pennsylvania Area

• Laid out, designed and proofread features articles on broadsheet
• Trained others in the use of design-related computer programs and system procedures
• Wrote weekly column for the newspaper’s business section

Erie, Pennsylvania Area

• Scheduled appointments, took orders and answered incoming inquiries over the phone
• Trained new employees in use of in-house equipment and computer programs

Erie, Pennsylvania Area

• Sold and assigned credit cards to customers making inquiries over the phone
• Took phone orders from customers for different products and companies

Master Of Library & Information Science (Mlis), Library Science

Bachelor Of Arts (Ba), Liberal Arts And Sciences, General Studies And Humanities