Sean Hilliard Email & Phone Number

• Produces profitable non-admitted excess business for wholesale brokers and retail agents• Access to three pen markets with excess capacity for industries including construction, habitation, hospitality and distribution with excess of primary, layered excess and tower options• Access to several excess portal markets and numerous brokerage markets• Flexibility in tough construction markets including New York State and habitation markets for mid-sized accounts

Broomfield, Colorado

• Manage, train and back up four underwriter assistants with a $20,000,000 book of business supported by five production underwriters• Quote renewals for retail agents with $6,000,000 personal book of business comprised of Property, General Liability, Excess and Professional Lines of business with account sizes ranging from $750 to $200,000 plus• Ensure service and production standards are met, as well as enforce office guidelines• Experienced in commercial property, general liability, business auto, crime, inland marine, professional and excess/umbrella lines of business• Promoted to management after three months as an assistant

Denver, Colorado

• Responsible for underwriting new business and renewal accounts for a $9,000,000 book of business• Specialized in policies for car washes, emergency services organizations (including fire departments, non-profit ambulance companies and emergency response training centers) and outdoor recreation organizations (including vacation lodges, dude ranches, rod and gun clubs, archery ranges and hunting preserves)• Quoted new business and renewals for agents, negotiated pricing adjustments and responded to general and account-specific requests for assistance • Prepared internal and external referrals to management and the carrier, respectively, for accounts exceeding premium, loss ratio or property value authority• Assisted other underwriters, underwriting assistants and account executives with quotes, endorsements and reports, as needed

Greater Denver Area

• Underwrote commercial applications, policy change requests and renewals for the state’s northern territory• Experienced with property, general liability, garage liability, garagekeepers, auto, workers compensation, inland marine, crime and fidelity bonds and umbrella lines of business• Responded to phone and email inquiries from agents for help quoting and issuing new business, as well as helping them service existing accounts• Assisted other underwriters reviewing motor carrier applications and current policies as a specialist in that line• Trained new underwriters to use the company’s filing system, underwrite umbrella new business submissions and renewals, and helped with any additional training concerns as needed• Provided suggestions to Claims department to streamline the process for adjusting cat claims and umbrella-impacting auto claims• Conducted competitive research and made recommendations on how to improve the company’s roof and wildfire eligibility guidelines• Attained Associate in Commercial Underwriting (AU) designation in November 2015• Attained Associate in General Insurance (AINS) designation in December 2014

Erie, Pennsylvania Area

• Responsible for evening operation of the region's largest private university library• Supervised three employees and 12 student workers• Hired, scheduled, trained and evaluated employees• Created new service plan for the customer service desk using retail practices • Redesigned the website to be more customer friendly• Designed a new web-based guide to the library that reduced basic customer questions• Resolved patron complaints about services and negotiated late payments• Created monthly budget reports• Answered research questions from customers• Navigated multi-disciplinary databases for advanced research • Served as secretary on the Risk Management Review Committee, which reviewed and prevented employee injuries on campus and promoted safe working conditions/practices

Erie, Pennsylvania Area

• Assisted patrons in a six-branch library system that serves 275, 000 by receiving, locating, and loaning materials• Performed reference work and readers advisory both in person and over the phone to patrons covering both fiction and nonfiction materials• Assisted patrons with electronic resources available through the library's website and on the state-funded POWER Library• Aided patrons in genealogy research with microform, print and online materials• Promoted to permanent library clerk after working as a per diem clerk

Erie, Pennsylvania Area

• Worked in the technical services, archives and reference office departments of the region's largest then-college• Introduced library services and information literacy practices to high school students• Updated MARC records for print periodicals and other library materials• Developed a selection of materials for the library's literary reference section• Assisted staff with ILLs by locating, ordering and processing requests through OCLC• Performed reference work and answered research questions• Assisted the electronic resources librarian in the development of LibGuides on subjects ranging from criminal justice to life sciences for the college's website

Hanover, Pennsylvania

• Wrote news and feature articles on strict deadlines. • Reported on two counties.

Erie, Pennsylvania Area

• Laid out, designed and proofread features articles on broadsheet• Trained others in the use of design-related computer programs and system procedures• Wrote weekly column for the newspaper’s business section

Erie, Pennsylvania Area

• Scheduled appointments, took orders and answered incoming inquiries over the phone• Trained new employees in use of in-house equipment and computer programs

Erie, Pennsylvania Area

• Sold and assigned credit cards to customers making inquiries over the phone• Took phone orders from customers for different products and companies

Master Of Library & Information Science (Mlis), Library Science

Bachelor Of Arts (Ba), Liberal Arts And Sciences, General Studies And Humanities