Hands-on leadership and coaching role, working closely with other senior managers to support the development and performance of a team of mortgage and finance brokers. Additionally, supporting our key builder stakeholders within the ABN Group to ensure efficiencies of service delivery at all times.General Duties:- Recruitment, onboarding & coaching of new brokers- Provide credit & compliance training to broking team and finance education to our builder stakeholder sales teams- Significant focus on stakeholder management with our builder partners within the ABN Group, focussing on analysis & mitigation of cancellation rates- Reporting and data analysis to support our finance and builder team's marketing strategies- Identification and implementation of process improvement- First line of defence in Complaint Management & Dispute Resolution - Creating & presenting monthly sales meetings to broking team- Performance management of all staff, including monthly one-to-ones, probation reviews and ongoing KPI management.- Creation, delivery and reviews of department sales targets and annual budgets

- Co-ordination and management of all daily operations related to credit assessment and client services teams- Management of high-level relationships with key business partners (introducers, builders, solicitors, funders, valuers, mortgage insurers).- Responsible for hiring, training, coaching, development and performance management of all credit and loan administration employees.- Continuously review existing processes and procedures and implement changes as necessary- Dispute resolution & complaints handling - Ensure organisational compliance with all industry legislative requirements (NCCP, AML/CTF Privacy Act)- Continual review of all processes, implementing improvements where required- Establishment of workflow priorities, KPI monitoring and Service Level Agreements- Assist with new product development, implementation, broker communication and training- Management of in-house personal loan arrears portfolio and oversight of arrears officers- Responsibility for all retention matters, including interest rate restructures and internal refinances- Onboarding new funder partners- Draft and issue bulk communications to external broker networks regarding product & policy updatesAchievements- Authored operational policy and procedures for all employee manuals - Authored internal policies for Arrears & Collections, Hardship, Responsible Lending, Information Security, Progress Payments, Retention Program and AML/CTF.- Championed and administered the conversion of business to a paperless environment- Facilitated & championed collaboration project with internal broker partner group to develop strategies to drive more business - Development of retention program to reduced frequency of discharges- Creation of training & compliance assessment programs for all new staff- Establishment of dedicated support team to assist credit staff- Quarterly GEM Award 2017 (Jul – Sep)- Quarterly GEM Award 2016 (Jan – Mar)- Quarterly GEM Award 2015 (Jan- Mar)

- Line manager for the credit assessment team- Managing relationships with various internal and external stakeholders ranging from brokers to senior - management within the credit & sales team- Point of contact for broker scenarios, escalations, credit reviews- Responsible for credit staff recruitment, onboarding, training & performance management- Dispute resolution & complaints handling for credit assessment team- Focus on continual process improvement while maintaining exceptional compliance integrity - Monitoring of application workflows, KPIs and allocation of files to credit team- Hindsight review and compliance audits of credit staff files to ensure credit compliance and quality- Credit assessment and approval of complex / overflow applications Achievements- Bluebay Home Loans Employee of the Year 2011- Improved funder quality control results from first pass success rate of 75% to an average consistently above 95%- Established comprehensive assessment manual and product assessment guides for new credit staff

- Credit assessment and decisioning for residential mortgages, specialising in construction finance - Verification of acceptable income, employment, credit bureau history, deposit and security in accordance with funder & mortgage insurer policy, serviceability and risk appetite requirements.- Structuring and analysis of complex loan proposals and business financials, including companies, trusts, specialist and SMSF lending- Ensuring adherence to all relevant compliance legislation (NCCP, AML/CTF, Privacy Act)- Co-ordination of process with all related stakeholders including brokers, funders, mortgage insurers, valuers and panel solicitors. - Maintain detailed understanding of various funder and lenders mortgage insurer product and policy requirements - Maintenance of collaborative relationships with all introducers - Delegated Lending Authority - $850,000