Sean Roach Email & Phone Number

Bellevue, Wa, Us

Leading a team of "get it done" digital marketers charged with continually enhancing our T-Mobile for Business (B2B) Digital properties, delivering world-class contextual experiences & self-service for customers and quality leads to our amazing Sales teams. Key responsibilities include:- Ongoing shepherding of critical Web and eCommerce capabilities from idea to production- Defining & refining a future-state Digital vision that empowers all our B2B segments and exceeds the business goals of all our sales & marketing stakeholders- Making that Digital vision a reality through implementations of new Adobe, Salesforce, and Google AI tools

Bellevue, Wa, Us

As T-Mobile continues to build out our Digital-first, AI/ML-driven future state, I'm tasked with ensuring that our apps & websites are seamlessly integrated to our MarTech ecosystem (including Adobe, Pega, and internal tools) to deliver delightful, empowering, contextual experiences for each and every one of our 110M customers. In addition to leading a high-performing middleware platform development team, I'm also helping to continually drive strategic and architectural alignment between all our frontend, backend, & vendor product teams to ensure we realize maximum benefit from our constantly evolving, world-class MarTech ecosystem.

Bellevue, Wa, Us

Lead a world-class Product team supporting our Digital Application Backend platform & services for T-Mobile. We serve as the connective tissue linking T-Mobile's frontend applications to our martech stack & backend systems in order to deliver personalized experiences from the server-side, on-demand (no app releases & version adoption necessary!).I've had the joy of cultivating our team from 1 to 8 Agile devops squads in less than 2 years, consistently delivering 100+ features a quarter for stakeholders across lines of business and journey teams. And we're just getting started! Look forward to continue unlocking better customer experiences and driving more operational & architectural efficiencies across T-Mobile's app ecosystem.

Bellevue, Wa, Us

T-Mobile's 10X Innovation Fellowship is a 4-month, full-time Design Thinking & innovation boot camp, including 100+ hours of professional instruction and coaching from the University of Washington's Global Innovation Exchange (GIX) Master's program. I managed two teams of elite product managers and engineers from across the company to deliver prototype solutions (patents pending) for some of T-Mobile's biggest customer pain points and business challenges. We then got to pitch those solutions to our Digital Leadership Team (imagine a less produced Shark Tank) and 3 prototypes were selected to move onto pilot phase.

Bellevue, Wa, Us

- Serve as the Product & Technology Portfolio Lead for the Payments domain, responsible for aligning our platform & capabilities roadmap to meet the needs of all channels & lines of business. - Lead in both business owner & solution captain roles for high-profile Enterprise payment initiatives, overseeing feature development, UX design, budget management & negotiations, leadership communications, and delivery - Drive internal partnership strategy and monthly payments governance syncs with business & technology partners - Helped lead cross-functional, insight-driven tiger team that more than doubled self-serve share of key payment experiences to 68%, resulting in $60M+ annual cost savings - Team champion for adopting Agile and design-thinking practices

Bellevue, Wa, Us

Member of the successful pilot program to transition product management at T-Mobile to an agile delivery model, beginning with the device upgrade experience. - Led a cross-functional team to redesign the end-to-end communications framework for device ordering, promotions, trade-in, and activation processes. - Solved key customer pain points, improved the experience for all device orders and trade-ins, and contributed to the biggest & smoothest device launches ever at T-Mobile (iPhone 8 & X).

Bellevue, Wa, Us

Designed customer experiences and communications that reinforced a strong relationship with our brand and promoted self-service. Focus was on Un-carrier Moves and other high-profile enterprise projects; some worth over $1 Billion (3 year NPV).

Bellevue, Wa, Us

Led loyalty and retention strategy, focused on identifying and engaging customers at high-risk of switching carriers. Collaborated with peers across marketing, finance, retail, and customer care to deliver innovative offers that improved customers' experience and bolstered their relationship with the brand.

Toronto, Ontario, Ca

Partnered with marketers, planners, product managers, and engineers at world-class tech and telecom companies to deeply understand their customers and develop innovative solutions to meet their needs through consumer insights. Responsibilities included managing an insights community with 13,000+ members, client relationship and project team management, study design and execution, deriving insights from complex data and consulting on how best to apply them.

Partnered with clients at leading companies across industries to guide and spur on new product innovations and successful launches. Responsibilities included running a million dollar+ innovation program, business development, client relationship and project team management, designing and executing research studies, drawing strategic insights from data, and presenting recommendations to senior stakeholders.

Designed, executed, and consulted on high-profile innovation research projects for leading technology, telecommunications, entertainment, health, and financial services companies.

Tacoma, Wa, Us

Contracted out to local businesses for special marketing and market research projects.MediaLab is Pacific Lutheran University’s award–winning student media organization – meeting the market research, graphic design, marketing and web design needs of companies and organizations in the Puget Sound area.

Tacoma, Wa, Us

Helped the University to attract and sign on prospective students who would thrive in and contribute to the campus community through meetings with students and their families, assisting with recruiting events, and hosting students overnight.

Foster Executive Education, Product Leadership Cohort Program

Design Thinking For Business Innovation

Ba, Business And Marketing, Spanish