Svp Account Management
CurrentGlobal Account Management executive responsible for Foundever Insurance, Telco, Media, and Multi-market verticals
Feb 2024 - Present
Who is Sean Johnson? Overview
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Quick answer
Sean Johnson is listed as SVP Account Management at Foundever, based in United States, United States, United States. AeroLeads shows a matched LinkedIn profile for Sean Johnson.
Sean Johnson previously worked as Global VP of Account Management, Insurance Practice Lead at Foundever and VP - North America Regional Operations, Interim Country Manager at Foundever. Sean Johnson holds Ba, Information & Computer Science from Covenant College.
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Email format at Foundever
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Foundever
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Profile bio
About Sean Johnson
As a dynamic and strategic professional, I have hands-on experience negotiating valuable contracts and launching product lines while revitalizing customer experience and optimizing client TCO. Being skillful at maximizing business development, I have maximized growth opportunities by utilizing performance plans while mobilizing and galvanizing cross-functional teams. I hold a proven record of optimizing client interaction models and driving YoY revenue while settling potential deals with clients.My versatile expertise lies in supporting insurance and financial industries by selling inbound and outbound BPO CX services and solutions. As an outstanding communicator, I have leveraged business and financial acumen to communicate with client executives and respective teams.A few of my career highlights include: • Expanded business vertical from $195M to $262M within the last two years while focusing on new geographies and business domains at Foundever.• Improved client satisfaction index (NPS) from detractor/neutral to promoter status (6 to 10) by formulating and employing a client relationship management strategy as the global Insurance vertical lead. “Sean was exceptional leader who was solid partner to operations providing support, client insight, and direction to surpass client expectations. He earned right to grow his programs organically by delivering on client KPIs and earning a seat at the table as a true partner for his clients. Sean has been successful in every role he has held at Sitel (Account Management, Operations, and Vertical Leader).” David R., VP Operations
Current workplace
Sean Johnson's current company
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7 roles · 27 years
Sean Johnson work experience
A career timeline built from the work history available for this profile.
Oct 2021 - Feb 2024
Vp - North America Regional Operations, Interim Country Manager
- Streamlined various operations for North America clients linked with operational management, including resourcing, metric delivery, and revenue generation while supervising five direct reports, including the various.
- Met departmental workload needs while managing 7K FTEs in North America and supporting 117 lines of business.
- Focused on organizational design and team development to control leadership turnover and enable performance delivery across the region
Dec 2020 - Oct 2021
Global Account Management
- Patterned with strategic accounts to drive revenue across telecom and insurance. Utilized performance plan to maximize growth opportunities while mobilizing and galvanizing cross-functional team. Maintained operational.
- Improved client satisfaction index (NPS) from detractor/neutral to promoter status (6 to 10) by formulating and employing a client relationship management strategy.
- Standardized the measurement for determining the cost of a project while managing 1500+ FTE delivery organization.
- Sustained a run rate of $150M+ while growing strategic partnerships from $70M to $120M within three years.
- Secured $30MM+ revenue stream by transitioning operations from 4th quartile performance to 1st and 2nd quartile performance while preparing and directing business stabilization strategy.
Aug 2013 - Dec 2020
Business Development - Financial Services Industry
Oct 2011 - Aug 2013
Director - Operations | Account Management | Business Development
Convergys Corporation
2004 - Oct 2011
Project Manager Program Management Office
1999 - 2004
~5 yrs
1 education record
Sean Johnson education
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Covenant College
FAQ
Frequently asked questions about Sean Johnson
Quick answers generated from the profile data available on this page.
What company does Sean Johnson work for?
Sean Johnson works for Foundever.
What is Sean Johnson's role at Foundever?
Sean Johnson is listed as SVP Account Management at Foundever.
Where is Sean Johnson based?
Sean Johnson is based in United States, United States, United States while working with Foundever.
What companies has Sean Johnson worked for?
Sean Johnson has worked for Foundever, Experis, Convergys Corporation, and Capital One.
How can I contact Sean Johnson?
You can use AeroLeads to view verified contact signals for Sean Johnson at Foundever, including work email, phone, and LinkedIn data when available.
What schools did Sean Johnson attend?
Sean Johnson holds Ba, Information & Computer Science from Covenant College.
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