As a dynamic and strategic professional, I have hands-on experience negotiating valuable contracts and launching product lines while revitalizing customer experience and optimizing client TCO. Being skillful at maximizing business development, I have maximized growth opportunities by utilizing performance plans while mobilizing and galvanizing cross-functional teams. I hold a proven record of optimizing client interaction models and driving YoY revenue while settling potential deals with clients.My versatile expertise lies in supporting insurance and financial industries by selling inbound and outbound BPO CX services and solutions. As an outstanding communicator, I have leveraged business and financial acumen to communicate with client executives and respective teams.A few of my career highlights include: • Expanded business vertical from $195M to $262M within the last two years while focusing on new geographies and business domains at Foundever.• Improved client satisfaction index (NPS) from detractor/neutral to promoter status (6 to 10) by formulating and employing a client relationship management strategy as the global Insurance vertical lead. “Sean was exceptional leader who was solid partner to operations providing support, client insight, and direction to surpass client expectations. He earned right to grow his programs organically by delivering on client KPIs and earning a seat at the table as a true partner for his clients. Sean has been successful in every role he has held at Sitel (Account Management, Operations, and Vertical Leader).” David R., VP Operations