I assumed the role of Head of Remote Operations Centre in 2021. I spearhead daily operations of a multi-departmental division and manage customer accounts to maximise retention. I am appreciated by the management for monitoring Building Energy Management Systems (BEMS) and Building Management Systems (BMS) to oversee the planning and execution of multi-site and single-site remote maintenance within a variety of commercial sectors, Technical Support Services, Energy Management contracts and 'Smart Building' solutions. I am responsible for tracking expenses to directly influence resource planning and strategic decisions for the division.• Recognised for achieving over £1M turnover• Developed a cohesive operational framework and workflow for cross-functional teams, including 1st and 2nd Line Support, Energy Management, Data Analytics, BMS/BEMS Software Engineering, and Administration teams.• Connected ROC to over 1800 locations across UK and Western Europe.• Designed and launched new departmental software tools and ‘Smart Building’ solutions to drive revenue growth.• Significantly improved contract management by integrating innovative systems, and prepared business cases for new investments, technologies, and services.

As Project Manager, I used to define project deliverables and workflows to prepare schedules and determine success indicators. Throughout my tenure in Aimteq Solutions, I leveraged best practices and project planning techniques such as Gantt Charts, SWOT, Project Evaluation and Review Techniques, and RACI Matrix to meet time-sensitive goals. My duties involved guiding cross-functional teams in a fast-paced environment and ensuring strict adherence to quality and budgetary constraints. Lastly, I oversaw risk assessment process to timely anticipate qualitative/quantitative impacts and devise a risk mitigation strategy.• Known for delivering £4.5M in project order value, integrating new processes into the workflows, and uplifting project management capabilities. • Installed BEMS/BMS in small- to large-scale buildings in accordance with various customer needs.• Installed telemetry, remote control, remote monitoring and alarm systems & solutions.• Replaced legacy BMS, BAS, and PLC hardware with modernised technology and ‘Smart Building’ solutions. • Installed integration systems for Adiabatic Cooling, Free Cooling, and Data Centre Cooling systems.• Led the commissioning of ‘Enterprise-level’ platforms for centralized, multi-site management.

I started serving in Aimteq Solutions as Bureau & Technical Services Manager in 2015. Here, I established and expanded the role of the BEMS/BMS Bureau and led the remote commissioning of BEMS/BMS software. I also promoted maintenance, remote management, and Energy Management services to expand existing customer base and buildings portfolio. I used to deliver technical support to Field Engineers, ensuring consistent operational progression. I was responsible for communicating with customers to resolve escalations and prioritise service requests. Lastly, I monitored Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Implementing innovative solutions and best practices to improve customer relationships was also part of my job description.• Managed the design, development, and implementation of Supervisor software platforms and ‘Single Pane of Glass’ (SPOG) solutions.• Played a central role in the configuration of over 1000 new BEMS/BMS into 'Enterprise-level' Centralized Platforms for multi-site management and maintenance.• Successfully implemented customer reporting packages and energy management services for a variety of M&V methods, including Regression Analysis Cooling Degree Day (CDD), Heating Degree Day (HDD), Year-on-Year kWh Usage, and Year-on-Year Billing.• Created a Shift Plan Schedule, enabling operational consistency across all staffing levels.• Trained staff to improve problem resolution capabilities for various BEMS/BMS, Energy, HVAC, and site related issues.

I implemented subject matter expertise to develop, test, and commission WEMS and Niagara-powered controllers and products during various phases of the project life cycle. I was responsible for software build and creation of the BEMS/BMS at pre-installation, provided remote technical support to Field Engineers during installation whilst ensuring controlled simulation of BMS controlled equipment operate to expectations with strategy-based programming at commission and project close-out. I also configured the functionality of the systems and designed elegant, responsive graphical user-interfaces. I received commendation from senior management for uplifting abilities of 1st Line and 2nd Line Support teams within the Bureau by providing necessary tools and training. Lastly, I identified and reported incorrect control-based elements to mitigate adverse impacts on the plant operations.• Recognised for demonstrating outstanding leadership and organisational skills on the field.• Coordinated with Contractors, Project Managers, Field-based Installation and Commission Engineers to meet time-sensitive milestones for large-scale projects.• Supervised the delivery and commissioning of adiabatic cooling, free cooling, critical alarm monitoring, HVAC, smart metering, and lighting systems.

As Technical Support Engineer, I collaborated with the Operations Manager, Project Managers & Project teams and provided support to Field Engineers and Contractors during installations, commissioning, service callouts and PPM. I used to support remote commissioning of BEMS/BMS in the commercial and Telco sectors, meeting all SLA targets. I conducted quality checks, site assessments, and system performance analysis to draft reports. I also maintained comprehensive data logs and tracked issues while adhering to accuracy.• Became a principle point of contact within the team for the identification and timely resolution of intricate problems.

Responsible for the software configuration, connection of wireless I/O and sensors to the main controller, User Interface design, and end-to-end testing of the WEMS Building Energy Management System• Setup of control strategy-based programming and offline simulations/testing• Demonstrated proficiency of Unix and Linux operating systems and MySQL Database Management