Sean Allen Email & Phone Number

Dubreuilville, Ontario, Canada

-Provide hospitality reception services to the camp residents.-Coordinate with other camp departments, such as housekeeping and maintenance, to ascertain all rooms are clean and well maintained.-Ensure data stored in the system is current with respect to resident information, resident requests, room availability, check in/checkout information, as well as housekeeping/maintenance work orders.-Complete daily and period reporting for management and client.-Perform other administrative duties and functions as required.

Toronto, Ontario, Canada

-Conceptualized and identified KPIs to nurture portfolio's growth and facilitated the training of on-site teams.-Conducted research to assess market share, competition and gain insight into customer opinions: research techniques include data gathering, a compilation of research and preparation of reports.-Managed all social media (Facebook, Instagram) content as well as the creative design and oversight of the organization website.-Maintained and fostered a strong working relationship with the organization team s to develop marketing strategies used to drive yearly integrated marketing plans based on benchmarking, market segmentation, market research, user behaviour analysis, and web analytics.-Actively conducted and orchestrated market research on the motivations of users and consumers to better understand organizational goals.

Toronto, Ontario, Canada

-Provide first class service to every guest to ensure a human-centred, high-quality hospitality experiences.-Assisting other departments help satisfy guest requests to ensure timely and friendly service to meet and exceed the hotel's operational standards.-Operate washing and drying equipment, loading and unloading laundry from machines.-Monitor feeder information on washers, dryers, and ironers to ensure machines are loaded correctly.-Administer cleaning agents to laundry according to product specifications.-Collect, sort, wash, dry, iron, and fold linens to hotel standards.-Perform other remedial duties as required.

Toronto, Canada Area

-Led new hospitality & gaming industry organizing campaigns in Toronto, Scarborough and Etobicoke while developing and implementing training programs for new organizers-Collaborate with union workers and partners to attain better labour benefits, safer working conditions, and enhanced workplace rights.-Developed and maintained effective worksite communication networks, including conducted meetings, worksite visits, and house visits.-Combined interpersonal, communication, decision making and problem solving skills in interacting with the committee and several other hospitality organizations.-Liaised with the press and public sector officials to ensure adequate coverage of union events.

Wood Buffalo, Ab

-Provided information about the campsite, its rules and policies as well as soliciting client feedback.-Prepared all check in and check-out documentation including room keys and guest ID cards.-Responded to emails and telephone calls on a multi-line phone system in a professional manner.-Confirmed that all guest relationships are serviced in compliance with camp policy and procedure standards.-Acted as liaison while reviewing all room status daily and ensuring their accuracy in conjunction with the Housekeeping Manager.-Ensured Commissary stock levels on the sales floor are maintained continually.-Controlled cash, change and operate the POS (point of sale) system in Commissary.

Mississauga, Ontario, Canada

-Handled inbound and outbound call centre calls from customers and agents, as well as e-mail correspondence.-Processed EDI orders, inventory sell through, forecasts, and freight report creation and documenting.-Fulfilled purchase orders, merchandise quotes, inventory updates, product ETA's, and general inquiries.-Coordinated inventory shipments with suppliers for Staples, Grand & Toy, Wal-Mart, and The Shopping Channel.-Excel and Spreadsheet creation and maintenance using formulas and macros to create reports in various systems; run inventory queries and create ad hoc reports.

Toronto, Ontario, Canada

-Provided front-line client care via phone and email.-Processed purchase orders and invoices daily; coordinating between clients and suppliers.-Developed process improvements with customers to reduce receivables and adjustments.-Maintained and updated monthly and annual sales reports.-Provided support for trade shows, warranty claims, and logistical coordination.