• Managed data operations for Master Data and Logistics departments using Excel, Power Query, and MS Teams during a difficult system changeover from SAP to Business Central.• Developed systems to manage and convert SAP data into formats compatible with Business Central.• Maintained tables for items, purchase orders, BOM, etc., in Business Central.• Managed SAP purchase orders, including item creation, order tracking, and label and ticket management.• Created macros, forms, and tools to streamline departmental processes.• Authored and prepared multiple reports.

• Deployed and tested an Enterprise Resource Management (ERP) SAAS hosted on the Google Cloud Platform (GCP).• Led automated testing initiatives, creating automated tests and deployment tools using Selenium/Python and the Testcraft automated testing platform.• Conducted integration testing with Amazon, QuickBooks, Shopify, and various shipping partners.

• Acted as a liaison with outsourcers and other departments for problem resolution.• Managed complex databases, resolving complaints and exceptions within deadlines.• Supported the senior team leader by managing the team's service objectives daily.• Acted as a team expert on processes, transactions, policies, and administrative procedures.

• Managed quality-assurance projects for multiple "AAA" mobile titles across iOS, Android, Windows Phone, and various browsers.• Advised local and international production partners on roadmaps, staffing requirements, and testing costs.• Provided weekly feedback on project status to stakeholders and recommended strategies to mitigate delays and costs.• Guided team leads in creating test plans during pre-production and supervised daily testing and reporting.• Planned, installed, and administered the Devtrack database for a multi-platform title.• Developed a tracking and automated reporting tool for payroll purposes used by over 100 staff and managers.

Acted as a Lead for several months - managed teams responsible for iPhone/iTouch as well as iPad compatibility and certification testing.Led team that worked on launch day applications for the new iPad device.Responsible for special data mining projects and creation of testing procedures and protocols.Created custom excel tools for many common testing and metric collection tasks including:Reduced a standard testing process from 2 hours to 48 seconds through automated reports.Automated end of day/shift reporting.Worked on and implemented automatic budget overflow notification system.Performed scripted and creative testing on LG, Samsung, Nokia, Sony Ericsson, HTC, Motorola, and Apple handsets.Tested on the following platforms: BREW, J2ME, WINCE, and MAC.TETRIS - TTC certification from Blue Planet Software.

Negotiated with vendors (HP, IBM, etc) and distributors (Ingram Micro, Synnex, Techdata, etc) to ensure the lowest possible cost on IT products and services for our Sales Reps.Provided support for all sales agents in Western Canada, Ottawa, as well as several Quebec teams.Designed and maintained a metrics system by which the efficiency of the department could be measured and reported (i.e. Average case resolution time, turn-around time from vendors vs. distributors, determining the average case-type by geographic sales area, etc).Created excel tools that increased efficiency and accuracy in generating pricing: Reduced our standard turn-around time from 14 hours to 10 hours and increased our percentage of same-day turn-around significantly.

Operated as franchise specialist on the following titles: FIFA 2003, FIFA 2004, FIFA 2005, and FIFA Total Football.Due to the modules for which I was responsible (Franchise Mode, Tournament & Season Mode) there was close relationship between the game design team and myself which resulted in taking part in an advisory role in certain development meetings.Responsible for "Swat" teams during critical paths creating special testing scripts and emergency strategies for the QA team as well as being one of three special 'envoys' (one from QA, one from the Programmers, and one from Development) to discuss feature-cuts, workaround, and additional critical decisions.Managed and plotted project milestones; helped to determine what would be included in each Milestone with the Dev team.Managed two teams numbering between ten to twenty testers each.Produced and maintained automated documents which severely reduced workload enabling an elimination of overtime from the Milestone phase of testing.Designed and ran training programs for our franchise; trained groups of 30-40 individuals per class.Tested for Software defects on multiple platforms (PS2, Game cube, X-Box, PC, Nokia).

• Performed creative and checklist testing on the PS2 console.• Drafted testing scripts for implementation by other testers.• Advised the design team on design issues on behalf of the QA department.

• Trained and managed staff at a successful computer store.• Resolved customer issues and complaints in the customer service department.• Sold individual components and systems to a diverse clientele.• Built and repaired custom high-end personal computers.• Knowledgeable about thousands of parts.