Sean Sandoval

Sean Sandoval Email and Phone Number

SaaS Customer Education and Enablement Leader @ GitLab
san francisco, california, united states
Sean Sandoval's Location
Denver Metropolitan Area, United States
Sean Sandoval's Contact Details
About Sean Sandoval

Customer Education is the key to Customer Success. Training increases customer satisfaction leading to better adoption and well-trained customers renew more.I have an extensive background in startup organizations, and new product launches while playing a key role in building and motivating customer-focused teams. I’ve built training programs like, Rivet University and The Certent Learning Center that offered multiple delivery methods: in-person, virtual, eLearning, blended learning. I’ve met great people traveling the country training and consulting to various audiences: C-level, new hires, sales teams, customers, and partners. Helping people use technology to their advantage to be more productive, efficient, and innovative is what I enjoy most.Experience includes: Customer success and enablement, Product management, Instructor-led training (ILT), Virtual instructor-led training (VILT), Training programs development, SaaS, Software training, Start-up experience, Project management, Customer training, eLearning, Process improvement.

Sean Sandoval's Current Company Details
GitLab

Gitlab

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SaaS Customer Education and Enablement Leader
san francisco, california, united states
Website:
gitlab.com
Employees:
1291
Sean Sandoval Work Experience Details
  • Gitlab
    Senior Manager, Professional Education Services
    Gitlab Oct 2021 - Present
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  • Prolink Solutions
    Director Of Customer Success
    Prolink Solutions 2017 - 2020
    Greater Denver Area
    - Leader of Customer Success and Enablement: Training, Support, Relationship Management.- Earned a 95% customer satisfaction score.- Installed training resources, formalized training, increased online content by over 100%, - Reduced customer support response times to less than 30 minutes.- Voice of the Customer: reported product feedback, functionality gaps, and adoption issues.
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  • Certent, Inc.
    Director Of Product Education And Enablement
    Certent, Inc. 2013 - 2017
    Greater Denver Area
    - Built the Certent Learning Center training programs for employees, customers, and partners.- Increased eLearning 44%, Reduced support cases by 75%.- Served as Head Trainer/Product Expert for financial reporting, SEC/XBRL compliance.- Training earned the highest customer satisfaction score, 95%.- Exceeded training revenue target by 22%, a 40% YoY revenue growth.
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  • Rivet Software
    Head Of Customer Success And Enablement
    Rivet Software 2012 - 2013
    - Built Customer Success Team, to improve training and customer onboarding.- Leveraged Salesforce, LMS, and other tools to streamline onboarding and improve TTV.- Product Expert: led demos, worked with prospects regarding product and service expectations.- Re-designed and launched the Rivet U. training program for new hires, partners, and customers.
  • Rivet Software
    Manager, Professional Services
    Rivet Software 2010 - 2012
    Greater Denver Area
    - SEC/XBRL reporting operations, trained and managed domestic and global staff of 40.- New product launch, delivered first Mutual Fund XBRL filing with the SEC.- Product manager/subject matter expert for the XBRL US GAAP and Risk/Return taxonomies.
  • Rivet Software
    Training And Support Analyst
    Rivet Software 2009 - 2010
    - Early stage start-up: Onboarded global operations team, implemented processes to support rapid growth.- Developed and implemented customer onboarding and support, created best practices for SEC Compliance.- Partner liaison, provided training, responded and resolved partner escalations.- Developed content: user manuals, reference guides, PowerPoint, white papers, knowledge base articles.
  • Alps Fund Services, Inc.
    Senior Relationship Manager/Fund Controller
    Alps Fund Services, Inc. 2007 - 2008
    - Assistant treasurer to the Westcore Mutual Funds ($2 billion assets under management). - Managed financial reporting, operating budgets, audits, compliance and SEC filings.
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  • Sungard
    Senior Consultant/Trainer
    Sungard 2002 - 2007
    - Head trainer for enterprise solutions and earned a 99% Training Satisfaction Score. - Trained/consulted customer base from CFO to staff accountant of over 600 financial companies.- Designed, wrote, and presented training programs for: investment accounting, mortgage-backed securities, derivatives, and financial reporting requirements.
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Sean Sandoval Skills

Financial Reporting Xbrl Process Improvement Project Management Microsoft Excel Auditing Financial Analysis Accounting Finance Management General Ledger Enterprise Software Visio Sec Filings Business Analysis Financial Statements Business Process Improvement Microsoft Word Salesforce.com Us Gaap Strategy Software Documentation Business Intelligence Analysis Saas Financial Modeling Budgets Financial Accounting Revenue Recognition Sharepoint Quality Assurance Team Leadership Access Gaap Forecasting Internal Controls Internal Audit Software Project Management Sarbanes Oxley Act Erp Business Process U.s. Generally Accepted Accounting Principles Generally Accepted Accounting Principles Account Reconciliation Risk Management

Sean Sandoval Education Details

Frequently Asked Questions about Sean Sandoval

What company does Sean Sandoval work for?

Sean Sandoval works for Gitlab

What is Sean Sandoval's role at the current company?

Sean Sandoval's current role is SaaS Customer Education and Enablement Leader.

What is Sean Sandoval's email address?

Sean Sandoval's email address is ss****@****ons.com

What is Sean Sandoval's direct phone number?

Sean Sandoval's direct phone number is +192573*****

What schools did Sean Sandoval attend?

Sean Sandoval attended University Of Colorado, Colorado State University.

What skills is Sean Sandoval known for?

Sean Sandoval has skills like Financial Reporting, Xbrl, Process Improvement, Project Management, Microsoft Excel, Auditing, Financial Analysis, Accounting, Finance, Management, General Ledger, Enterprise Software.

Who are Sean Sandoval's colleagues?

Sean Sandoval's colleagues are Taliesin Millhouse, Rui Z., John Williams, Steven Eddie, Bhavna Gupta, Tomáš Maševský, Mehdi Benyassine.

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