I am a Machinery Technician in the US Coast Guard that also thrived as an IT professional, ensuring the seamless operation of critical equipment and computer systems. My journey has been defined by precision, adaptability, versatility, and unwavering commitment to duty. While mastering the intricacies of machinery, and computer systems, I've simultaneously cultivated a passion for technology.As I prepare to transition to the civilian sector, I bring with me a unique blend of skills that bridge the gap between mechanical precision and cutting-edge technology. My background in machinery, combined with my expertise in IT support and Help Desk functions, positions me as a versatile professional ready to tackle the challenges of the modern IT landscape. I'm dedicated to applying my adaptable skill set to deliver efficient and effective solutions in my future civilian role.Core Strengths:•Customer Service•Technical Troubleshooting•Help Desk Ticketing Systems•Active Directory and User Management•Systems AdministrationMy home lab is where I explore the vast landscape of Information Technology. I continuously test and experiment with hardware, software, and configurations, ensuring that I remain up to date with current technologies. This hands-on experience has allowed me to gain practical insights into IT systems, further reinforcing my commitment to a full-time career in IT support and Help Desk positions.My goal is to leverage these core strengths, my technical background, bachelor’s degree in information technology, and my hands-on experience in my IT home lab to excel in IT support and Help Desk roles. I'm eager to apply my skills and dedication to provide top-notch support to end-users, ensuring their technology experiences are smooth and trouble-free.