Sean Aird Email and Phone Number

Transition/move from New York to Georgia

-Reassess career choices-Mental/physical health awareness-Spend time with family

• Liaised with vendors to create lasting relationships resulting in discounts of 10-20% off software licensing• Researched and developed methods and policies to reduce spending, improve IT processes and business needs / efficiencies• Led company’s BC/DR response to the COVID-19 pandemic by transitioning the 70 employees from on-site to remote work• Transitioned company from a physical VoIP phone setup in office to a Microsoft Teams company with softphone capabilities reducing overall communication costs by 38%• Liaised with C-Suite and Director of IT to suggest workflow and company efficiencies to current environment; increased efficiency by 50%• Liaised with Development Team and end users to resolve company’s proprietary system issues• Worked with and managed network MSPs to engage in upgrades and patch management of network resources during user on and off-peak times• Performed daily Active Directory and Active Directory Azure management and maintenance• Facilitated Microsoft Office on-prem and Office 365 implementation over a 90 day period; performed management and ongoing maintenance • Managed and issued digital security certificates from vendors such as Global Sign, OATI and Entrust• Facilitated and monitored email delivery management and security with MX Inspect and Office 365 Security and Compliance center• Created documentation for workflows, user guides, company proprietary software system, and other processes as needed• Facilitated rollout of training to end users on use of proprietary ticketing system to boost efficiencies and problem resolution• Sent weekly cyber security emails to inform users of current cyber security threats and how to mitigate them

• Managed Help Desk workflow by responding to up to 300 tickets on a daily basis from both internal employees and external clients• Performed identity and access management for Newport’s proprietary Credentialing Accounts Receivable Enrollment (C.A.R.E) platform by liaising with managerial staff of various clientele to determine access rights for employees according to pre-defined roles• Provided guidance and assistance regarding information security matters such as the interpretation of information security policies and requirements in their applicability to particular situations• Assisted with implementation of controls, and security systems as threats evolved based on strategic choices made by the organization• Ensured the integrity and protection of the network, systems, and applications by monitoring the AlienVault SIEM and researching vulnerabilities • Managed Active Directory for internal user authentication services and identity/access management; including new user account creation, verification and monitoring of accounts for compliance to policies • Facilitated new Help Desk ticketing workflow process from ZenDesk to JIRA to resolve consumer issues; improved level of service and efficiency by 40% • Partnered with Information Security Specialist to help company achieve HITRUST certified status (Obtained: December 2018)

• Facilitated the installation, configuration, and troubleshooting routers, switches, and VOIP phones at Dini Headquarters • Surveyed and documented 15 floors of client’s headquarters to prepare site for installation of VOIP phones• Monitored video and camera software for feed interruptions and delays; aid client requests that include but are not limited to copying, deleting, and burning videos• Dispensed client’s mobile phone hardware at satellite locations serving the five boroughs of New York; troubleshooted issues once equipment had been deployed• Provided support for the total of 70,000+ client’s Nokia mobile phones using AirWatch Mobile Device Management and Panasonic vehicle tablets

• Move, install and troubleshoot computer hardware and software in client offices. • Assist in setting up remote software for client computers and educating clients on use• Troubleshoot any installation and software issues left by previous Teksystems team

• Proficient in .NET 4.5, C#, ASP.NET, OOP principles, ADO.NET, LINQ and Entity Framework• Experience in writing SQL queries (both DDL and DML), stored procedures, triggers, and functions using SQL Server• Familiar with HTML5, CSS3, JavaScript, jQuery, Bootstrap, jQueryUI, and other JavaScript libraries• Working knowledge of various types of Authentication such as Forms, Windows, and oAuth• Familiar with different Authentication and Authorization providers such as Simple, SQL, and Default• Experience with ASP.NET MVC 4.0 framework and MVC methodology• Experience using AJAX with ASP.NET Forms 4.0 to retrieve server data• Familiar in working with Master Pages (Web Forms) and Layout Pages (MVC)• Proficient in working with Visual Studio 2013, 2012, 2010, and 2008• Experience in creating SOA applications using WCF and Web Services• Skilled in developing RESTful applications• Working knowledge of reading and writing different serialization types such as SOAP, XML, JSON, and Binary• Experience using various types of state management like Application State, Session State, Hidden Fields, View State, ViewBag, ViewData, TempData, and others.• Skilled in testing applications with Unit Tests using MSTest and Moq framework• Proficient in creating a variety of projects including Console Applications, Class Libraries, Windows Forms Applications, and Windows Presentation Foundation• Familiar with version control software such as Team Foundation Server and Git, and SVN• Knowledge of UML, Use Case, Activity, Sequence and Database/Class diagrams• Understanding of various Software Development Life Cycles such as Waterfall, AGILE, and SCRUM

Created, answered and resolved tickets via Zendesk within a 5 to 10 minute time span while monitoring three help desks. Connected efficient IT staff with end users to find the best and quickest solution to specific issue(s) Was involved with the conversion of Windows XP to Windows 7 for the bank Created Help Desk manual and trained Help Desk staffKnowledge and use of the AS 400 system Knowledge and use of the Active Directory system Was sought after by multiple employees to resolve their issues due to a positive approach and high success rate of computer resolutions (References can be made available upon request)

Assisted with deposits and withdrawalsGave exemplary customer service on multiple occasions by creating enthusiasm and instilling trust which resulted in further referrals for newer opportunitiesBegan the account opening process by asking new customers Fidelity Bank's qualifying questionsCompleted quarterly internal audits of branch functionsProvided Lead Teller duties when neededProvided Personal Banker services for Fidelity clients by opening accounts, maintaining accounts and closing accounts when needed Minimized account attrition by providing customers with benefits and offered loyalty perks for continuing to stay with Fidelity bank.

Assisted with deposits and withdrawalsGave exemplary customer service recognized by customers and created referralsBegan the account opening process by asking qualifying questions to new customersCreated enthusiasm and trust in existing relationship holders to open additional accountsCompleted yearly audits of branch functionsProvided Lead Teller duties in the absence of having one Received Personal Bankers training

Created customer enthusiasm for electronics sales. Handled difficult customer service situations. Recognized more than once by customers and management as a superior customer service representative.

Opened new accounts and initiated the new loan process. Responsibilities included cash handling and customer service functions.

Sold technical equipment and warranties. Stocked and maintained designated area.Assisted customers when other departments were short-staffed

Primary function was to set up hardware and computer systems. Performed data entry and other administrative functions. Assisted in Cost Estimation Projects.

Created customer enthusiasm for jewelry and paint sales. Handled difficult customer service situations. Recognized at Staff meeting for TOP PERFORMANCE and Excellent customer service.