Sean Charles Email & Phone Number

California, United States

Foster City, California, Us

- Worked with my team to provide world-class end user workstation support.- Managed walk-in tech bar support for Foster City & San Francisco offices.- Prioritized and resolved L2/L3 escalations & provided remote tech support for NA West region telecommuters.- Supported an array of technologies within a production environment including (but not limited to): Windows and Mac OS, iOS and Android mobile, Cisco, VPN, Citrix, Outlook/Exchange, Active Directory, Microsoft Office 365, Intune, Jamf.- Regularly assisted with internal projects related to AV support, LAN support, data analysis, process improvements, end user escalations, cybersecurity vulnerability remediation, generative AI…and more!

Washington, D.C., Us

- Transferred to the Palo Alto office, assumed the role of Technology Support Specialist, acquired and maintained the responsibilities of a sole IT/AV Administrator for an office of ~100+ users:- Managed day in, day out technology operations of local network (voice & data), AV, telepresence (Cisco TMS), app and hardware support for all the Silicon Valley office end-users including lawyers, clientele, personnel, and staff.- Supported an array of technologies within a production environment including (but not limited to): Windows and Mac OS, iOS and Android, Cisco, VPN, Citrix, Outlook/Exchange, Active Directory, Microsoft Office, Blackberry, Avaya, Case Management softwares.- LAN support and backend VoIP phone configuration, network, server, MDF/IDF and UPS support and maintenance.

Washington, D.C., Us

- Provided IT/AV support for all Cleveland office and firm end-users, including lawyers, clientele, personnel, and staff, ~700+ users.- Managed and maintained inventory of all Cleveland office and firm hardware and software assets (i.e. desktops, laptops, monitors, phones, printers, peripherals, software licenses, etc.).- Troubleshooting of broken, damaged, or defective hardware and scheduled repairs/replacements/disposals.- Recorded end-user Requests/Incidents and escalated when appropriate.- Coordinated the department's weekly AV support schedule.- Cross-trained Help Desk personnel to provide deskside IT support/coverage for offices globally.

Minneapolis, Mn, Us

- Unloaded nightly container truck deliveries.- Digitally allocated all store merchandise before stocking the sales floor.- Stocked sales floor zones based on coverage and schedule.

- Collaborated with commercial photographer in all aspects of design, set construction, lighting, shooting, and post.- Developed knowledge of professional studio camera equipment and lighting techniques.- Experimented with a variety of lighting styles to create high quality photographs to be used effectively in advertisements, catalogs, and online customer inventories.- Constructed various styles of sets, for an array of furniture and other products, through creative set design.- Skilled to construct, install, and repair structures with building materials through creative structural design and lighting.- Photoshop post/editing experience.- Canon EOS DSLR equipment.

New York, Ny, Us

- $500,000+ Annual Sales Writer. Provided every client with exemplary customer service to build lasting relationships.- Extensively researched the furniture market and manufacturers to keep current with trends, styles, and inventory.- Demonstrated knowledge, features, benefits, and design ideas regarding furniture, lighting and accessories.- Followed up with client base to ensure satisfaction after delivery.

- Directed A-list celebrity talent and press for both domestic and international film press junkets.- Communicated closely with Director, Camera Operators, celebrity talent as well as domestic and international press.- Maintained and delivered all digital media assets for recorded press interviews.- Assisted with loading (setup) and unloading (strike) of all equipment.

Washington, Dc, Us

- Responsible for canvassing rural homes and neighborhoods to collect demographic and housing data on behalf of the U.S. Census Bureau, and accurately document and report the information through the appropriate channels.

- Performed classroom duties in the absence of regular teachers.- Recorded attendance, administered lesson plans, lectures, exams and homework.- Monitored student progress, kept classroom order, and exercised discipline as needed.

- Delivered a superior dining experience for each and every customer without exception.- Maintained a friendly, professional demeanor while executing precise orders within a very short, fast-paced time frame.- Worked closely with prep and line cooks, food runners, bussers, bar tenders and hosts to assure full quality and satisfaction for every customer.

Us

- Provided customers and students with excellent customer service in finding textbooks and merchandise. - Responsible for data entry and allocation of the entire stock of textbooks as well as stockroom maintenance.

Athens, Ohio, Us

- Excel spreadsheet data entry. - Mail, copy, fax, and file vital educational documents and materials. - Phones and reception.

San Francisco, Ca, Us

- Unloaded and digitally allocated all store merchandise before stocking the sales floor.- Customer service & carry-out.

- Washed and detailed new and used cars.- Kept the lot clean.- Kept parked cars straight and organized.- Refueled inventory.- General lot maintenance and miscellaneous other tasks (power washing, painting curbs and parking lot lines, stocking parts, etc.).