ACHIEVEMENTS:- Project Manager on the migration to the College's new Student Information and Financial system (Synergetic). Coordinated team meetings, migration and testing of data, implementation and training of new software for staff.- Main lead on the project of migrating 1800 users from Exchange On Premise to Exchange Online (Office 365). Worked with Microsoft and stakeholders to ensure project was seamless with minimal disruption to users.- Integration of IT services with another organisation. In 2020 the College amalgamated with another school. This was a large project which involved the merging of both organisations IT systems. I was heavily involved in the management and technical work of many of the sub projects included in this.

RESPONSIBILITITES• Administration & Maintenance of a vast array of systems, including: Finance system (Microsoft Dynamics), Lotus Notes, Knowledgebase/Wikis, Zoho forms, Room bookings system, PaperCut (print management system)• Maintain network infrastructure and firewall• Work with and maintain strong relationships with external providers to support enterprise applications • Provide high quality support to end users & communicate effectively with stakeholders• Assist in developing Policy & Procedures • Provide staff training in IT systems and use • Administer servers Infrastructure. Responsible for the planning, setup, configuration, administration, security, backup and maintenance of all servers.• Assist IT Manager with planning and budgeting for IT infrastructureACHIEVEMENTS• Effectively lead team of 3 IT Helpdesk support staff. Implemented new reporting system to efficiently manage and escalate problem and overdue tickets• Managed the IT department for approximately 1 year while IT manager was absent. • Successfully implemented and administered many new systems including: Spiceworks (Helpdesk ticketing and IT asset management system), BEIMS (Facilities management system), • Implemented new reporting system using PowerBI for several departments. This included:- IT Helpdesk Ticket reports that created better analysis of trends and management of tickets. This allowed for the enhancement of future planning due to more detailed data available and better management of customer service and stake holder relationships.- Library reports that gave valuable data on use of library resources such as public use PCs, printing, hire of books/DVDs etc… as well as analytics on Facebook presence• Scoped, purchased and coordinated installation of network core switching equipment and new Firewall/UTM. This included planning and communicating with stakeholders for system downtime and creating and implementing disaster recovery and rollback plans.