Sean Kennene Email & Phone Number

Germantown, Tennessee, United States

• Supervised group policy management for over 500 workstations alongside a team of technicians.• Established protocols for new hire documentation and asset allocation within the organization.• Conducted imaging for new PCs and maintained workstation organization, ensuring a swift setup time of 30 minutes per unit and making it an automated process.• Streamlined ticket management through efficient handling of 9-12 daily IT service requests, prioritizing and resolving tickets based on urgency and impact.• Developed PowerShell scripts for all 14 software applications utilized by the company, enabling simultaneous installation across all PCs.• Configured RMM/Endpoint Manager patches, policies, and various automation tools integral to software operations.• Orchestrated the migration of Outlook and constructed new profiles for company use.• Managed phone setup and provisioning via MXAdmin, ensuring smooth device deployment.• Managed Tigerconnect messaging application for 60 users•Added/Removed users to different groups via Exchange Admin.• Utilized Active Directory for password resets and user unlocks for over 400 people.• Generated 2 weekly reports on users needing password updates and inventory count.• Administered Duo for user authentication, phone addition, and account unlocks.• Lead the project for Docusign integration to over 100 users.

Tunica, Mississippi, United States

• Manage group policies to over 400 workstations with a team of other technicians.• Remotely installed and configured software for 5 new employees monthly.• Imaged new PCs and organized workstations, maintaining a turnaround time of 30 minutes per setup.• Expertly administered port swapping and troubleshooting, swiftly resolving connectivity issues and ensuringseamless network operations in 5 different server rooms.• Efficiently managed and maintained a ticketing system, handling 5-10 IT service request tickets daily, prioritizedand resolved tickets based on urgency and impact.

South Fulton, Tennessee, United States

• Performed the integration of 50 real users data in the front end, replacing mock user data.• Orchestrated Jira to sprint tasks and monitored a Kanban board of over 300 issues to organize and complete tasks.• Linked the back end to the front end using AWS services, keeping track of 50 current users.• Demonstrated strong project delivery skills by efficiently completing 2 tickets within a single sprint using Jira.• Designed different layouts and 10 different theme customization options including dark mode on the website.

Southaven, Mississippi, United States

• Spearheaded the development and implementation of safety protocols, resulting in zero workplace incidents and achieving full compliance with industry regulations.• Served 20-30 customers in locating items and setting up home installations.• Collaborated with the team to achieve shared goals, contributing to 95 percent increase in department productivity.

Olive Branch, Mississippi, United States

• Implemented expert guidance and efficient troubleshooting support to an average of 3 guests daily, ensuring prompt resolution of customer concerns and maintaining high levels of customer satisfaction.• Revitalized customer service experience by actively engaging with 20+ customers daily resulting in a increase in sales revenue.

Southaven, Mississippi, United States

• Exemplified exceptional organizational prowess by implementing streamlined and efficient processes across three distinct work areas.• Demonstrated a strong ability to prepare food promptly, seamlessly collaborating with coworkers to ensure smooth and efficient kitchen operations.• Maintained cleanliness of 4 different areas of the restaurant to keep everyone safe.

Bachelor'S Degree

Associate'S Degree, Management Information Systems, General

Diploma Of Education