Sean Powell Email & Phone Number

Malahide, Ie

Navan, County Meath, Ireland

Processing and issuing of Group Risk Life & Disability renewals for clients in a timely manner and ensuring the schemes are processed accurately whilst processing and issuing client invoices.Servicing of Group Risk Life & Disability schemes for clients.Reconciliation of clients renewal accounts to ensure renewal invoices are issued including adjustments whether simplified or full admin basis.Responding to queries from both clients and brokers in a timely manner to meet SLA requirements.Monitoring of debtors and co-ordinate with the relevant department in relation to debtors and any outstanding payments.Maintaining SLA's for both internal and external processes and communication.Communicating with clients and brokers requesting and providing any information required or requested.Communicating with departments within the business to drive efficiencies across the business and streamlining the delivery of services to obtain maximum efficiency.Conducting regular checks on all documentation output to ensure continued high standard and accuracy is maintained and in line with the corporate communication standards.

Dublin, County Dublin, Ireland

Developing knowledge and understanding of the financial regulations set out by the Central Bank of Ireland.Assisting members with queries relating to all processes set out by the organisation.Communicating between team members and management on issues experienced by members.Communicating with different teams to ensure members queries are resolved in a readily team frame.Communicating any specific issues that were reported by clients or investigated by myself to the relevant department for further investigation and resolution.Adhering to specific KPI targets.Assisting members during exam periods with any queries.Completing and fulfilling general administration tasks and responsibilities across various departments.Furthering knowledge and understanding of processes and completing relevant and mandatory courses to ensure compliant with organisations standards.

Dublin, County Dublin, Ireland

Developing knowledge and understanding of the financial regulations set out by the Central Bank of Ireland.Assisting members with queries relating to all processes set out by the organisation.Communicating between team members and management on issues experienced by members.Communicating with different teams to ensure members queries are resolved in a readily team frame.Communicating any specific issues that were reported by clients or investigated by myself to the relevant department for further investigation and resolution.Adhering to specific KPI targets.Assisting members during exam periods with any queries.Completing and fulfilling general administration tasks and responsibilities across various departments.Furthering knowledge and understanding of processes and completing relevant and mandatory courses to ensure compliant with organisations standards.

County Dublin, Ireland

Developing an in-depth knowledge and understanding of the global financial markets and economies.Understanding regular changes and protocols as outlined by the company on procedure changes and regulation changes.Assisting clients with queries and issues related to their accounts and providing correct and accurate information specifically for each individual client.Undertaking regular compliance and AML courses and tests to meet industry standards.Communicating with senior account managers regarding specific clients accounts and relaying this information to the clients.Communicating any platform specific issues, bugs or queries that were reported by clients or investigated by myself to the relevant department for further investigation and resolution.Adhering to specific KPI targets as outlined by management on a monthly and quarterly basis.Ensuring communication between team members and department was up to date and ensuring the communication of important factors to relevant departments were fulfilled.

Leicestershire, England, United Kingdom

Creating project plans.Agreeing project objectives.Representing clients and organisations interests in meetings.Organising various people working on different projects and managing deadlines.Recruitment of specialists and sub-contractors.Monitoring sub-contractors and ensuring all guidelines are maintained.Overseeing accounting, costing and billing.Reporting to clients and stakeholders on the progression of various projects.Evaluating success against benchmarking and present reports to stakeholders.Using IT software to manage people and progress.Managing budgeting.Taking on new clients and business partners.

Leicestershire, England, United Kingdom

Answering customer calls and assisting them with their orders.Identifying and offering additional products and services.Accurate input of customer information onto internal IT system.Providing professional and accurate advice to customer.Floor walking to assist other team members in absence of managers.Call coaching with other members to improve call quality.Training and coaching to new employees.Presenting at weekly meetings to represent KPI’s for the team.

Leicestershire, England, United Kingdom

Conducting outbound sales calls to clients.Identifying clients needs and requirements and offering solutions.Accurate input of customer information onto internal IT system.Heading campaigns for selected networks and selected products.Maintaining margin standards and KPI’s monthly on a consistent basis.Exploring opportunities and products that benefit clients.

Madrid, Community Of Madrid, Spain

Contacting directors and heads of departments of worldwide companies.Researching companies to ensure communication with the relevant department and directors or heads of departments.Providing relevant and accurate information.Completing administration duties and relevant paperwork.Accurate input of information into internal IT system.Providing regular updates to management and directors regarding KPI’s and targets.Preparing relevant documentation and research for relevant marketing campaigns for fellow team members.Handling inbound queries regarding specific campaigns and ensuring inbound queries are handled in an appropriate manner.

Madrid, Community Of Madrid, Spain

Bachelor'S Degree, Business/Managerial Economics

International Baccalaureate