Sean Kinser Email & Phone Number

Winter Park, FL, US

• Responsible for facilitating all efforts across the organization related to releasing new and updated professional development offerings to the global market.
• Ensuring key stakeholders including development, finance, sales, marketing, delivery and customer experience teams are working toward agreed-upon milestones resulting in smooth and timely product launches that maximize.
• Develop, implement, monitor, and own the product launch process.
• Plan and design product roadmaps in collaboration with stakeholders.
• Develop and manage annual launch plan.
• Create and maintain product catalog and descriptions for internal and external use.

• Ensured the timely, effective and engaging delivery of all instructor led courses for ISC2’s professional development portfolio of offerings.
• Oversaw the entire instructor lifecycle of 400+ instructors globally including recruitment, onboarding, training, coaching, sourcing, contracting, payment, continued professional development and termination.
• Accountable for instructor structure that supported current and future demand for instructor-supported training and other initiatives.
• Contributed to budgeting and forecasting as it relates to instructor sourcing/development, public schedule and administrative needs.
• Administered instructor evaluations to effectively assess performance, provide coaching/support and take corrective action as needed.
• Managed the development and implementation of instructor specific training programs that prepare instructors for curriculum changes, support organizational DEI initiatives and provide techniques for proper classroom.

• Direct oversight of a global pool of 300+ instructors.
• Managed the timely and accurate sourcing of 200+ (annually) in-person and online instructor led programs while working directly with sales team to fulfill instructor assignments and address last minute requests and.
• Developed and implemented plans and processes for instructor recruitment, training, coaching, retention, contracting, payments, termination and assignments.
• Served as liaison and advocate for instructor base for fair pay scales, timely scheduling, access to tools and techniques, safety protocols, course feedback, etc.
• Ensured direct reports, education production staff, sales team, regional offices, training partners and instructors comply with processes, procedures and standards for effective and efficient instructor sourcing and.
• Accurately projected demand for trainings to maintain the right balance of skilled instructors.

• Provided project management support to the Education department to ensure milestones and deliverables are achieved based on corporate-defined dates and goals.
• Assisted in the monitoring and maintenance of project management boards on Monday.com.
• Coordinated and actively participate in milestone meetings with project stakeholders.
• Provided administrative support for initiatives and tasks associated with product development and file management.
• Supported the processing of contractor payments by obtaining and completing contractor forms and tracking invoices and monthly accruals.
• Continuously evaluated processes, identifying opportunities to maximize efficiencies and leverage technology whenever possible.

• Provided quality service and effective communication to manage a personal book of over 100 clients and their human capital management needs.
• Applied critical thinking and problem-solving skills to research and troubleshoot client issues relating but not limited to payroll processing, workforce management, tax reporting, employee onboarding, and Paylocity.
• Presented creative and thoughtful ways of empowering clients with the tools necessary to succeed in the world of HR and payroll.
• Managed a daily influx of emails and phone calls regarding client inquiries in a timely and effective manner.
• Proactively identified issues and utilized available resources to diagnose and analyze appropriate solutions.
• Completed frequent client check-ins to address ongoing project statuses, updates, and/or concerns.

• Collaborated with management to develop in-store marketing communication strategies.
• Executed visual merchandising and monthly floor moves based on seasonal changes, business needs, and trends.
• Reviewed weekly sales metrics and shipment plans to optimize back of house and floor product flow.
• Audited individual register tills and store vaults for cash handling accuracy per loss prevention guidelines.
• Identified opportunities to capitalize on product up-selling to increase store profits.
• Coached brand associates on the importance of maintaining standard operating procedures to ensure that daily sales goals are met.

• Collected donor data and updated donor records through the Raiser's Edge database.
• Served as liaison between donors and the Director of Development on matters of planned giving, meetings, and events.
• Planned, set up, and hosted scholarship events for donors and recipients.

• Processed and amended donor records and donations through the Raiser’s Edge database.
• Articulated the financial needs of the College to alumni, parents, and friends of the institution over the phone while soliciting gifts to the Flagler Fund.
• Consistently ranked as a top 3 performer for received donations and pledges.