Mission-driven and customer-centric operations leader. Unique dexterity with blend of interpersonal and analytical skills. Strategic thinker, innovator, and problem solver. Field-tested expert. Eager learner who focuses on "the story behind the numbers". Thrives when building teams as well as taking on new and challenging projects.KEY PROFESSIONAL ACCOMPLISHMENTS• Supported performance in operational budgets ranging from $3M - $48M annually • Led several operational collaboration efforts in 2020, including building and operating a call center that helped distribute over 6,000 weeks of camp to families in need• Redesigned scholarship program increasing membership impact from 5,000+ to 10,000+ households from 2016-2019• Doubled family membership units in diverse community from 2011-2014 as Regional Department Head to correct 2010 trends• Developed and executed pro forma business plans for two satellite locations resulting in branch operating revenue increases from $8M to $14M• Recognized as the YMCA of San Diego County's President's Award Winner in 2014 KEY ACADEMIC ACCOMPLISHMENTS• Honored New England Scholar at the University of Connecticut• Calculus competition award winner, undergraduate researcher focused on quartic functions and number theory, senior mathematics tutor for the Counseling Program for Intercollegiate Athletes (NCAA)