Sean Yong Email and Phone Number
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Sean Yong personal email
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Sean Yong is a Marketplace Systems Architect | Business Transformations | Automations at Atlassian. He possess expertise in microsoft office, teamwork, powerpoint, customer service, research and 24 more skills. Colleagues describe him as "Sean has a unique skill combination of deep product and technical knowledge. Sean is driven & results oriented and always delivers nothing less than excellent work. Sean able to focus on the details of a issue without loosing sight of the big picture and has a high standard of work.", "Sean reported directly to me during his time as a Premier Support Engineer for Atlassian. Sean was one of Atlassian's valuable assets, his humour, tenacity, dedication and expertise all contributed to a collaborative and energised working environment. Working on issues, projects and playing the role of advocating for the customer, Sean showed great skill in being able to empathise and understand the complete picture in order to build rapport, adapt his knowledge of the situation and create win-win scenarios. Sean lives and breaths Atlassian values, he has earn't the respect of his peers and managers alike and is sorely missed in our ranks, however, I know that Sean has great strength, he applies all his energy to commit and provide the best service he can and will be successful at any role he applies himself to. Sean's ability to support, grow, nurture and develop, himself and those of his colleagues are some of is greatest capabilities, I fully support and would recommend Sean for any role that he sets his sights on.", and "Sean is one of the most driven and determined people I've had the pleasure to work with. Not one to shy away from challenges, he is both resourceful and a quick learner. Sean is a great at troubleshooting, and would be a great asset for any technology company."
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Marketplace Systems ArchitectAtlassian Jul 2023 - PresentSydney, Nsw, Au• Mitigate $16M revenue loss for Cloud Migration by prioritising and revamping Marketplace programs and streamlining app sales friction.• Launch App Commercial service desk to accelerate Cloud migration sales support and discount approval resulting in over 97% automated approval for $4.5M worth of deals within 6 months.• Work closely with the engineering team and stakeholders to conduct process enablement, capacity planning & coverage and support readiness for new initiatives and features.• Facilitate change and project team strategies through close collaboration with leadership across the organisation while leading the implementation within the team.• Analysis, design and development of the brand new Developer and Marketplace Support desk to improve developer and partner support experience with Atlassian..• Assist head of platform and leadership to optimise operational metrics such as NPS, IRT, and resolution rate with improved training, knowledge and workflow as well as SET/product team feedback.• Owner of Marketplace Partner sentiment OKRs to help scale business operations, meet Marketplace Partner growth and simplify ease of business with increased access and availability of Marketplace information and accelerated response time to both customers and partners within both sales and support workflows.• Go-to SME for Marketplace and work cross-functionally with Marketplace Engineering, CSS, Channel Ops, Product, Ecosystem, Sales Tech and various project teams to solve Marketplace questions, resolve blockers and improve business process efficiencies that reduce app sales and support friction. -
Global Education Manager (Volunteering For Atlassian Foundation)Atlassian Sep 2018 - Jul 2024Sydney, Nsw, Au• Lead volunteering initiatives within Atlassian e.g. we contributed in the donation of 1,600 PCs sent to Malawi for the disadvantaged communities to learn digital computing.• Develop relationship with Atlassian Foundation partners• Communicate the partnership success/milestones• Conduct needs assessment for the partner on both technical and non-technical projects• Create project plans for volunteering opportunities• Coordinate volunteers from different teams across the globe• Coordinate monthly team meetings• Review quarterly grant spending• Overall tracking of the progress of the partnership and insight to the next round of funding• Evaluates project success• Continuous improvement and delivery e.g. migration from legacy systems for sustainable growth -
Principal Engineer, Marketplace Partner OperationsAtlassian Apr 2022 - Jun 2023Sydney, Nsw, Au• Collaborate and lead strategic initiatives with stakeholders and leadership to achieve company OKRs and scaling Cloud migrations.• Partner with the team across the business to ensure strong technical competencies across all regions.• Proactively identify and mitigate existing and emerging issues or latest trends by partnering with product and engineering teams.• Design, develop and automate tedious tasks e.g. Marketplace app screening, Marketplace contacts synchronisations, support queue SLAs and reports etc.• Actively correct issues, build enhancements and patch vulnerabilities across Marketplace architecture to ensure services remain in compliance and functioning effectively for users.• Manage HOT incidents and provide communications, guidances and resources to help the corresponding team drive the resolution of incidents happening within Marketplace platform.• Partner with incident stakeholders during PIR to review and identify opportunities in ourmethodologies, tooling, training and other areas and help implement enhancement strategies.• Provide constant communication and gather feedback within the Atlassian Developer community on the latest trends and initiatives. -
Senior Engineer, Marketplace Partner OperationsAtlassian Jan 2021 - Mar 2022Sydney, Nsw, Au -
Senior Enterprise Support Engineer, Customer Support & SuccessAtlassian Feb 2020 - Jan 2021Sydney, Nsw, Au• CI/CD on support tools and processes • Modular technical readiness creation with Ansible• Atlassian tools advanced integration and automation (Java, Python, Javascript, Redis, Elasticsearch, Logstash, Kibana, REST API)• Infrastructure orchestration with AWS AMIs (CloudFormation, EC2, RDS, ELB, VPC)• Quick deploy applications for improved support experience (Apache, NGINX, HAProxy, SMTP, SAML 2.0, SSO, Linux, Windows, ADFS, PostgreSQL, MySQL, OracleDB, MSSQL)• FaaS to manage ten of thousands of instance deployments and infrastructure cost reduction with AWS Lambda and microservices• Application containerisation with Docker and Kubernetes• Create and conduct brownbag/workshop for knowledge sharing• Java debugging alongside thread/heap dump for application performance troubleshooting• Advanced log parsing with Splunk and ELK• Collaboration with Customer Success to secure deals and reduce churns• Onboarding and mentoring new hires• Shoulder-to-shoulder pair ups with mates on complex problems -
Priority Support Engineer, Customer Support & SuccessAtlassian Jul 2018 - Feb 2020Sydney, Nsw, Au -
Premier Support Engineer, Customer Support & SuccessAtlassian Jul 2017 - Jul 2018Sydney, Nsw, Au -
Full Stack EngineerBiolectric Inc Jun 2019 - Jun 2021• Integrating automation technologies with the winemaking industry• Real time data reporting and analysis with ELK and Chart.js• Frontend development (HTML, CSS, Javascript, React/Angular/Vue, Bootstrap, jQuery, Flask)• Backend development (Python, Elasticsearch, C, C++)• CI/CD for data reporting and dashboard (Trello, Bitbucket, Bamboo)• Advanced SaaS networking between on-premise server and AWS cloud (Route 53, Amazon VPC)
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Technical ConsultantValiantys Jun 2016 - Jun 2017Toulouse, Occitanie, Fr -
Premier Support EngineerAtlassian Jun 2015 - May 2016Sydney, Nsw, Au -
Technical Support EngineerAtlassian Jul 2014 - May 2015Sydney, Nsw, Au -
Risk Management Associate (Internship)Pricewaterhousecoopers Feb 2013 - Sep 2013Gb
Sean Yong Skills
Sean Yong Education Details
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Multimedia UniversityComputer Science
Frequently Asked Questions about Sean Yong
What company does Sean Yong work for?
Sean Yong works for Atlassian
What is Sean Yong's role at the current company?
Sean Yong's current role is Marketplace Systems Architect | Business Transformations | Automations.
What is Sean Yong's email address?
Sean Yong's email address is sy****@****ian.com
What is Sean Yong's direct phone number?
Sean Yong's direct phone number is +4479333*****
What schools did Sean Yong attend?
Sean Yong attended Multimedia University.
What are some of Sean Yong's interests?
Sean Yong has interest in Education.
What skills is Sean Yong known for?
Sean Yong has skills like Microsoft Office, Teamwork, Powerpoint, Customer Service, Research, Auditing, Technical Support, Customer Support, Database Administration, Ldap Administration, Servers, Web Applications.
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