Program Coverage And Coaching Associate
CurrentUtilized Salesforce CRM to facilitate and track participant progress and streamline support services.Systematically compiled and meticulously analyzed data to pinpoint both areas of enhancement and areas of concern.Provided tailored support, training, and coaching to frontline staff of various levels while assisting with on boarding. Assisted in coaching and developing 100 plus participants across multiple offices pursue and obtain gainful employment. Collaborated with multiple teams to create and streamline company wide onboarding training.Provided tailored support services to over 75 program participants within the first year of opening the office, aiding them in becoming job-ready and addressing employment barriers.Maintained accurate records of participant-CEO relationships in the case management system, ensuring comprehensive and up-to-date documentation.Demonstrated expertise in managing customer relationships, fostering an environment conducive to participant success.