• Assist in providing computer/network support relating to software and hardware problems reported by the users.• Maintain an adequate level of knowledge of operating system and application software being used to provide high levels of support to users.• Monitor and evaluate efficiency of software/hardware usage, providing items to be covered in training of users, making them more efficient as necessary.• Install new software applications or hardware on the LAN, coordinating assistance from third parties when necessary.• Add and maintain users on the network; assigning application access, ensuring security, and maintaining their configurations are within standards.• Assist in installation of workstations and printers on the LAN.• Participate in Team meetings, providing input and suggestions as necessary• Assist in gathering bid prices on equipment and supplies as needed.• Provide written document on a monthly basis which defines upcoming needs of network which would require purchase of additional hardware or software.• Monitor and report licenses on applications to ensure compliance on a monthly basis.• Utilize technology to provide staff with a fast accurate, and secure method of gaining access to information so they can service the member in the fastest and most efficient manner possible.• Assist with all cellular telephone set-ups as necessary (i.e. email set-up)

• Design, administer, and maintain clients’ business-critical technology, including migrations and upgrades to Microsoft Exchange 2003 - 2010 & Windows Server 2003 - 2008 R2 Active Directory• Manage and troubleshoot LAN/WAN/VPN connectivity utilizing SonicWALL firewalls and VPN appliances. • Design and implement Backup Exec B2D and D2T policies

Personal PC repair and maintenance for friends and family.

• Hired and managed team of 2, supporting 175 employees in 7 offices in US and Canada for all hardware and software issues via SalesForce.com custom helpdesk application• Purchased and maintained network equipment and services for LAN and WAN connectivity between 7 offices and Peak10 co-location facility• Worked with global team to install and maintain enterprise networks and systems, including Exchange 2007, Active Directory, Blackberry Enterprise Server, Toshiba CiX telephone system, TAPIT Call Accounting, VMWare ESXi servers, • Worked with external vendors to purchase and support enterprise and desktop systems• Managed 3rd party vendor supporting enterprise datacenter, hardware and software, in Peak10 co-location facility• Managed IT needs for annual Customer and Partner events, supporting hardware and software required by Event Staff• Work with external vendor to Evaluate, Select, and Design Cisco Telepresence and VoIP System

• Support mission-critical installations for major international companies & state DOT’s• Troubleshoot relational databases using SQL• Maintain Problem/Solution set developed from Service Calls in Siebel and SAP CRMs• Manage Priority Account escalations• Initial point-of-contact for several Priority Accounts

Design and draw interactive science exhibits

Document structural changes and additions to helicopters and small aircraft

Document changes and updates to industrial rock crushing machinery

Draw aluminum profiles in Cadkey