Performs research on root cause of technical problems for carrier ethernet, Comcast Business Metro-E customers. Use Remedy ticketing system to effectively resolve technical problems. Document and communicate technical situations within the troubleshooting tools both internally and externally. Apply knowledge of platforms, including Cisco, Ciena, Juniper, Adtran, Accedian Metronids, PC/Windows operations, networking and communications to technical problems.

Install, configure, modify, and troubleshoot various network technologies using Cisco routers, Cisco and Dell switches. Provide over the network support, troubleshooting, and installation of WAN/LAN technologies using routing and network topologies. Installed, modified NGS PFSense Firewall. Provide end user support (2000 end users) for Dell and HP desktops/laptops, and networked printers. Install, configure, modify, and manage rack mount servers, Dell Power Edge 420/430. Install, configure Windows Server 2016 Standard, DHCP, DNS, DFS, AD. Configure VLANs Cisco/Dell switches. Manage CUCM and Informacast for Cisco 7942 IP phone system. Manage Ruckus WAPs. Install, configure, and manage Barracuda web filters. Manage Windows server 2008 R2, 2012, and 2016 standard.

Sold tires to commercial fleet and private customers. Responsible for maintaining inventory controls, work flow, managed inside and outside service technicians.

Software/hardware Solution Company primarily focused on integration of client networking and vendor equipment. Conducted sight surveys, configured and implemented complex software to facilitate asset tracking, preventive maintenance, certification and safety processes that met client’s goals and expectations. Lead a team of implementation engineers to deploy 70 separate drilling rig locations within three months Developed and conducted Train-the-trainer and end user training for large and small organizations Configured complex tasking routines for multiple domestic and international clients

Sold tires to commercial fleet and private customers. Responsible for maintaining inventory controls, work flow, managed inside and outside service technicians.

Software/hardware Solution Company primarily focused on integration of client networking and vendor equipment. Conducted sight surveys, configured and implemented complex software to facilitate asset tracking, preventive maintenance, certification and safety processes that met client’s goals and expectations. Lead a team of implementation engineers to deploy 70 separate drilling rig locations within three months Developed and conducted Train-the-trainer and end user training for large and small organizations Configured complex tasking routines for multiple domestic and international clients

Subject matter expert for all profit center technology needs, support and enhancements. Cultivate and maintain business relationships with customers and vendors. Seven years maintaining network and database administration for 10 nodes, 1 server Immediate supervisor for 10 employees and 38 in-direct report employees