Sean Lyle Email and Phone Number

Manage and support all company telecom. Act as primary support, training and purchaser for over 400 cellular devices. Devices include: smart phones, push to talk handsets, tablets, internal/external data cards. Create and provide documentation relating to telecom procedures and use. Built out deployment, implementation, and maintenance for WorkSpace One/AirWatch MDM. Handled full cell carrier migration from Sprint to T-Mobile. Deploy and maintain company audio visual and digital signage used for conferencing and classrooms. This include projectors, iPad control surfaces, SMART boards, Crestron controls systems, and ancillary hardware from HDMI switches to notebooks PCs. Build and manage deployment of our new Dynamics 365 Retail MPOS environment. Oversee build out and deployment of all 25 retail stores software and hardware upgrades. Support retail store operations and job training locations, 25. This includes deployment and troubleshooting classroom computer hardware, network equipment, Retail Management Software, and point of sales hardware both remotely and on-site. Support our administration building and executive team in hardware, audio video operations, user account management, troubleshoot and implement various software products depending on department needs. This can be Office, Office365, Teams, SharePoint, RMS, VDI, Active Directory, Windows, MacOS, Adobe Creative Cloud products, Dynamics365, or any one off software a project or department needs. Part of an on-call rotation for afterhours point of sale emergencies. Maintain AVIXA CTS certification. Accomplishments Deployed Dynamics Retail MPOS to our 25 storesFound, implement, and executed our current mobile device strategy Developed and deployed our iPad/Surface classroom initiative Took part in developing and designing our current A/V infrastructure for all sites

Work as a web designer and IT consultant.

A small startup supplying compaines with consumer biodegradable plastic wares, including cutlery, plates, and cups. I handle anything related to technology. Web Design, SEO, promotion, and social media.

Took inbound calls, as well as emails, in a high volume call center.Troubleshot customers problems with hardware, software, and networking issues.Helped customers with sales questions on new products and services.Attended regular classes on new computer technologies for both hardware and software.Used remote desktop applications to personally help customers.Input all information on the customer and the problem into a database. Accuracy with typing and attention to detail are stressed. Met with daily and monthly goals for performance. Worked on a team that provided special support above and beyond the typical support calls.Assisted in purchasing value add items for customers including extended warranties or periphirals relating to their computers.

Built and maintained all sizes of carts used to transport window glass.Assisted in the construction of safety equipment and guards needed throughout the shops.Worked with wood, metal, and plastics requiring knowledge of varied equipment. MIG, TIG, Arc welders, power saws, table saws, and anything else needed to build a project.Responsible for onsite filling of all propane tanks.

Entered vehicle information into an AS/400 database.Worked as an interim IT Admin providing end user support with hardware and software on workstations. Maintained network operations including hardware repair, patch and update deployment and security updates.