Sean Lynch Email & Phone Number

London, Gb

Singapore

Singapore, Singapore

Overall responsibility for the Asia-Pacific region, including Sales and Marketing, Client Services, Finance and Operations. Reporting to the global group CEO.

Wellington

Datacom is the largest New Zealand-owned IT services provider. Outsourced IT Services covered for my client base (which has included The Parliamentary Service, Ministry of Primary Industries and Accident Compensation Corporation- ACC) includes desktop support, service desk, server management, network management, service aggregation, IaaS and ongoing programme management.

Wellington

Fronde Systems Group is best known for delivering innovative software solutions to major blue chip organisations in the government, utilities and finance sectors. Fronde’s specialist areas are software development and cloud services, with expertise in Google, Sales force CRM and mobility solutions that enable customers to pay from anywhere with strong identity verification. As Client Services Manager, I had responsibility for service provision and client relationships for a portfolio of accounts, generating in excess of NZ$25 million revenue.Clients included: Ministry of Education, New Zealand Post, Snapper, AMS, EMS, BNZ, Kiwibank and Ministry of Social Development (MSD). This included management for team of over 70 technical staff including Project Managers, Testers, Software Developers, Solutions Architects and Business Analysts providing services to clients.

London, United Kingdom

Williams Lea is a leading global BPO organisation, specialising in Corporate Information Solutions that re-engineer end-to-end business processes. Blending the right balance of people, process, delivery and technology, Williams Lea help clients engage more effectively with internal and external audiences to drive brand differentiation and establish competitive edge.As Client Services Director, I was responsible for managing all contracted BPO services and solutions to a number of Williams Lea clients, including Prudential UK, Carphone Warehouse Group, Lloyds Banking Group, Fidelity and over 30 other blue chip clients in the UK with matrix and direct responsibility for 400 staff UK wide. My client portfolio had a direct annual P&L of NZD $140 million

Based in Hong Kong, with responsibility for management of Williams Lea's onsite services from Tokyo to Sydney. Clients included ABN AMRO, Goldman Sachs, Deutsche Bank, Lehman Brothers, Morgan Stanley, Heller Ehrman and Paul HastingsWorking closely with Business Development Director to expand team from 20 in 2000 to over 300 in 2005. Overall management responsibility for several contracts with 200+ staff based in Asia-Pacific region providing document management servicesOverseeing business development and implementing new contracts internationallyManaging annual US$40m+ dollar budget and P&L across the regionEstablishing new legal business entities in differing marketsTransferring business from Bowne Business Solutions to new joint venture Bowne Williams Lea and subsequently Williams Lea as sole ownership Developing senior client relationships to COO and Executive Board level in multi-cultural environmentsRecruiting managers, developing teams and implementing best practice in multiple locations across several countriesimplementing and measuring KPIs/ metrics for each contractParticipating and driving global communications forums.Managing third party support arrangements.

London, United Kingdom

Responsibility for management of Williams Lea's onsite services contracts with investment banks in London. Clients included ABN AMRO, NM Rothschild & Sons, Nomura, Bear Stearns, BZW and Barclays Capital

Holyhead, North Wales

Port Operations Manager for the Port of Holyhead, North Wales. Owned by Stena Line, providing services to Irish Ferries, Stena Line and a number of cruise operators.

Various positions including: Intercity Great Western Resources Manager (Plymouth) - managing 200 staff (all BR train, station and signalling staff West of Plymouth); Gatwick Express Station Manager, Gatwick Airport Station; Operations Control Manager, Mainline Freight (Nottingham)

Baker Street, London

Marks and Spencer Graduate training programme

Batchelor Of Science, Transport And Logistics Management

Datacom Management Training

Datacom tailored modular management programme provided by Macquarie University

4 A Levels, 8 O Levels, A Levels And O Levels