Sean Macniven Email and Phone Number
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Sean is the global lead for research for SAP's product support organisation and chief strategic architect, with 18 years of experience at SAP and as an independent consultant to organisations and government (including the European Commission). He is also a recipient of the prestigious Hasso Plattner Founder's Award at SAP SE, the company's highest innovation award. Among the topics he leads, he is the chief architect of the support organisation’s strategy of minimising effort for employees and customers through the automation of insights and the digital augmentation of knowledge workers (intelligent automation | hyper-automation). Subtopics of expertise include designing adaptive systems; gamification; measurement; research design; communications and PR impact, and social influence in online environments. Furthermore, as the global lead for organisational research, Sean partners with leading international universities to develop robust empirical measures for impact, and has introduced and is currently standardising the use of randomized control trials for all major projects and objectives. He is developing a living laboratory for the dedicated scientific study of user activities within the system, fully compliant with GDPR and IT security requirements. Sean is the ideator, chief architect and co-business lead for a novel approach to the digital augmentation of knowledge workers, the "Integrated Support Environment (ISE)". The ISE is effectively a smart browser that employs choice architecture, and persuasive and cybernetic design, to automate repetitive tasks, and augment support staff with relevant insights in their work, learning from those interactions, a dynamic and adaptive platform that brings the future of work to knowledge workers today. Sean is an honorary professor of the GCU Glasgow School of Business for Society, a member of the GSBS Industry Advisory Group, and a Visiting Professor at Leeds Beckett University.
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Visiting ProfessorLeeds Beckett UniversityHeidelberg, Bw, De
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Visiting ProfessorLeeds Beckett University Sep 2022 - PresentLeeds, England, United KingdomVisiting Professor at Leeds Beckett University School of Business.
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Co-FounderCoded For Humans Jan 2020 - PresentSingaporeCEO and co-founder of Coded for Humans. www.codedforhumans.com -
Honorary ProfessorGlasgow Caledonian University Sep 2021 - PresentGlasgow, Scotland, United KingdomHonorary Professor at the Glasgow School of Business for Society and member of the Industry Advisory Board. -
Head Of Research, Global Product SupportSap Jan 2018 - PresentWalldorf, GermanyGlobal lead for research and a chief strategic architect for SAP's Product Support organisation. Strong focus on machine learning and data science, with the goal of facilitating the emergence of intelligent organisational swarming. Responsible for the overall organizational research, strategies and platforms supporting intelligent automation and human digital augmentation, gamification, and research and tools supporting employee engagement and behavioural economics for SAP's support organization.Achievements include co-architecting the global strategic blueprint for the product support organization, impacting over 2500 employees and millions of customers, and most recently, winning the prestigious Hasso Plattner Founders' award, SAP's highest innovation and employee recognition award. Sean is also the ideator, chief design architect and co-business lead for the "Integrated Support Environment (ISE)". The ISE is effectively a smart browser that employs choice architecture, persuasive and cybernetic design, to automate repetitive tasks, and augment support staff with relevant insights in their work, learning from those interactions. Sean is currently engaged in research with top universities around stress and decision strategies. -
Head Of People And Culture ResearchSap Jun 2015 - Dec 2017Walldorf, GermanyLed all culture research activities for developers globallyDesigned frameworks to identify elements of employee engagement and motivationEstablished robust metrics and success criteria for projects and research recommendationsAnalysis and interpretation of large sets of qualitative and quantitative data Visualization and practical recommendations for future activities of the Development Culture teamCreation of artifacts, infographics, and presentations to raise awareness for the results produced by the studyStrong ability to communicate complex ideas simply, with a focus on impact and valueWorked closely with social partners, legal, compliance, IT security and other departments where required to ensure all research is conducted ethically and legally
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Head Of Communications Innovation & InfrastructureSap Jun 2011 - May 2015Walldorf, GermanyResponsible for innovation, processes and technology in the area of global PR and employee communications. Focus areas include social media, crowdsourcing, mobility, analytics, gamification, governance and guidelines, research into new platforms and approaches as well as the development of education curricula for communicators.
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Head Of Social WebSap Jan 2009 - May 2011Sean is Head of Social Web for SAP's Global Communications department, and is involved in SAP's internal and external Web presence and social media strategy.
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Internal Strategy ConsultantSap Jan 2008 - Dec 2008End-to-end internal marketing, communications and change management activities.
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Communications SpecialistSap May 2005 - Jan 2008
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Company OwnerMacniven Consulting Jun 2006 - PresentGermanyOwner and lead consultant of MacNiven Communications. Areas of expertise include:1. Organisational research (with a focus on language and behavioural science, randomised control trials and causal inference).2. Employee Engagement (research and development of implementation roadmaps).3. Knowledge Management (connecting data to data and people).4. Change management and communications (from research to execution).5. Search (evaluation and developing improved approaches to search and content recommendation).6. Community (from user research to development of moderation strategies and impact metrics). 7. Online Reputation Management (developing approaches to finding and engaging experts and influencers).8. Gamification (from behavioural research to the development of effective incentive systems).9. Intelligent Automation and cybernetic systems. 10. Choice architecture, nudging and behavioural science.In addition to the areas listed above, I work with a carefully curated network of experts across a range of topic areas and competencies from executive speechwriting to software development and game design, as well as the design of persuasive systems. No project is too large, or too small.
Sean Macniven Skills
Frequently Asked Questions about Sean Macniven
What company does Sean Macniven work for?
Sean Macniven works for Leeds Beckett University
What is Sean Macniven's role at the current company?
Sean Macniven's current role is Visiting Professor.
What is Sean Macniven's email address?
Sean Macniven's email address is se****@****sap.com
What is Sean Macniven's direct phone number?
Sean Macniven's direct phone number is (800) 872*****
What skills is Sean Macniven known for?
Sean Macniven has skills like Social Media, Social Media Marketing, Web 2.0, Internal Communications, Public Relations, Translation, Html, Digital Innovation, Change Management, Employer Branding, Crowdsourcing, Blogging.
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