Sean Mapanao
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Sean Mapanao Email & Phone Number

Service Delivery Manager at Paladin Security Group Ltd
Location: Edmonton, Alberta, Canada 7 work roles 3 schools
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Current company
Paladin Security Group Ltd
Role
Service Delivery Manager
Location
Edmonton, Alberta, Canada
Company size
335 employees

Who is Sean Mapanao? Overview

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Quick answer

Sean Mapanao is listed as Service Delivery Manager at Paladin Security Group Ltd, a company with 335 employees, based in Edmonton, Alberta, Canada. AeroLeads shows a matched LinkedIn profile for Sean Mapanao.

Sean Mapanao previously worked as Service Delivery Manager at Gardaworld and Screening Point Manager at Gardaworld. Sean Mapanao holds Advanced Diploma, Software Development And Network Engineering, 3.4 from Sheridan College.

Company email context

Email format at Paladin Security Group Ltd

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Paladin Security Group Ltd

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Profile bio

About Sean Mapanao

Experienced Service Delivery Professional | Customer Service Expert | Logistics CoordinatorAs an accomplished service delivery professional with a robust background in customer service, operational management, and logistical coordination, I bring a unique blend of skills and experiences to every role I undertake. With a track record of effectively managing high-stakes environments and leading teams to achieve and exceed performance metrics, I am passionate about optimizing operations and delivering exceptional service.My professional journey includes:Service Delivery Management: At GardaWorld, I successfully led a team of Screening Officers at Toronto Pearson International Airport, fostering a culture of respect and inclusivity while ensuring compliance with stringent security protocols. My role involved optimizing operational efficiency, mentoring team members, and addressing complex customer inquiries and security incidents.Logistical Coordination and Operational Efficiency: My experience as a Screening Point Manager involved overseeing team schedules, managing operational escalations, and compiling detailed security incident reports. This role required a keen eye for detail and the ability to navigate dynamic, fast-paced environments effectively.Customer Service Excellence: Starting as a Pre-Board Screening Officer, I developed strong skills in customer interaction, issue resolution, and handling innovative security technologies. My ability to de-escalate situations and maintain high standards of service contributed to a positive and secure experience for passengers.

Listed skills include Leadership, Os X, Javafx, Git, and 26 others.

Current workplace

Sean Mapanao's current company

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Paladin Security Group Ltd
Paladin Security Group Ltd
Service Delivery Manager
Website
pal-sec.com
Employees
335
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7 roles

Sean Mapanao work experience

A career timeline built from the work history available for this profile.

Service Delivery Manager

Current
Paladin Security Group Ltd

Calgary, Alberta, Canada

- Lead checkpoint operations with a focus on screening compliance and efficiency- Mentor and guide Screening Officers to foster a motivated and high-performing team- Conduct performance reviews, implement employee recognition programs, and apply corrective measures as needed- Compile detailed security incident reports, manage escalations, and handle.

Aug 2024 - Present

Service Delivery Manager

Gardaworld

Toronto, Ontario, Canada

- Conduct and manage daily operations to meet productivity targets and quality standards.- Resolve operational challenges swiftly and effectively, ensuring minimal disruption to workflow. - Monitor performance metrics, analyze data, and implement improvements to enhance operational effectiveness.

Apr 2024 - Jul 2024

Screening Point Manager

Gardaworld

Toronto, Ontario, Canada

- Oversee screening officers to ensure that proper standard operating procedures are performed.- Manage breaks and the movement of screening officers between checkpoints to optimize scheduling, ensure efficiency and fulfill operational requirements.- Communicate changes to SOP's to the screening officers through briefings.- Deal with issues presented by.

Apr 2023 - Apr 2024

Pre-Board Screening Officer

Gardaworld

Toronto, Ontario, Canada

-Screen and process thousands of passengers and their belongings daily in Canada’s busiest airport to maintain public safety.-Constantly adapting through the implementation and handling of innovative bomb detection machinery and techniques.-Use communication skills to reason and de-escalate issues presented by passengers.

Jun 2015 - Apr 2023

Cast Member

Cineplex

Brampton, Ontario, Canada

-Mapped out best theatre cleaning routes to ensure auditoriums were cleaned efficiently and on time.-Worked with a team to maintain guest satisfaction by presenting exceptional customer service, prepping combos before anticipated rushes, and ensuring movies are running on time.

Oct 2012 - Jun 2015

Cashier/Server

Chessa Filipino Cuisine

Brampton, Ontario, Canada

-Cashed out customers’ orders using a POS system.-Served customers food in timely fashion

Feb 2013 - May 2014
Team & coworkers

Colleagues at Paladin Security Group Ltd

Other employees you can reach at pal-sec.com. View company contacts for 335 employees →

RS Robert S Robert S Colleague at Paladin Security Group Ltd Greater Vancouver Metropolitan Area, Canada View → CA Charles Agazuma Charles Agazuma Colleague at Paladin Security Group Ltd Ottawa, Ontario, Canada, Canada View → SS Savaiz Siddiqui Savaiz Siddiqui Colleague at Paladin Security Group Ltd Greater Toronto Area, Canada, Canada View → CS Cheryl Silver Cheryl Silver Colleague at Paladin Security Group Ltd Edmonton, Alberta, Canada, Canada View → PS Penny Sinnicks Penny Sinnicks Colleague at Paladin Security Group Ltd Greater Edmonton Metropolitan Area, Canada View → JS James Scott James Scott Colleague at Paladin Security Group Ltd Canada, Canada View → BF Bre Friedel Bre Friedel Colleague at Paladin Security Group Ltd Greater Edmonton Metropolitan Area, Canada View → RS Robinjeet Singh Robinjeet Singh Colleague at Paladin Security Group Ltd Greater Vancouver Metropolitan Area, Canada View → MN Midori Nowazek Midori Nowazek Colleague at Paladin Security Group Ltd Stony Plain, Alberta, Canada, Canada View → MF Matt Farrell Matt Farrell Colleague at Paladin Security Group Ltd Greater Toronto Area, Canada, Canada View →
3 education records

Sean Mapanao education

Advanced Diploma, Software Development And Network Engineering, 3.4

Sheridan College

Activities and Societies: 2022 Capstone Winner

Diploma, Protection, Security And Investigation, 3.3 Gpa

Humber College

Dean's Honours List

Diploma Of Education, Protection, Security And Investigations

Humber College
FAQ

Frequently asked questions about Sean Mapanao

Quick answers generated from the profile data available on this page.

What company does Sean Mapanao work for?

Sean Mapanao works for Paladin Security Group Ltd.

What is Sean Mapanao's role at Paladin Security Group Ltd?

Sean Mapanao is listed as Service Delivery Manager at Paladin Security Group Ltd.

Where is Sean Mapanao based?

Sean Mapanao is based in Edmonton, Alberta, Canada while working with Paladin Security Group Ltd.

What companies has Sean Mapanao worked for?

Sean Mapanao has worked for Paladin Security Group Ltd, Gardaworld, Cineplex, and Chessa Filipino Cuisine.

Who are Sean Mapanao's colleagues at Paladin Security Group Ltd?

Sean Mapanao's colleagues at Paladin Security Group Ltd include Robert S, Charles Agazuma, Savaiz Siddiqui, Cheryl Silver, and Penny Sinnicks.

How can I contact Sean Mapanao?

You can use AeroLeads to view verified contact signals for Sean Mapanao at Paladin Security Group Ltd, including work email, phone, and LinkedIn data when available.

What schools did Sean Mapanao attend?

Sean Mapanao holds Advanced Diploma, Software Development And Network Engineering, 3.4 from Sheridan College.

What skills is Sean Mapanao known for?

Sean Mapanao is listed with skills including Leadership, Os X, Javafx, Git, Screening, Linux, Wireframing, and Communication.

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