Sean Marshall Email & Phone Number

Birmingham, England, United Kingdom

Establishing processes & creating efficiencies to allow growth in Santander's Commercial Direct workspace. Offering Unique & innovative funding solutions to support SME's. Making best use of current technology and exploring new advances in the technology sector to ensure Santander deliver a first-rate customer service experience.

Ewloe, Wales, United Kingdom

Provide end to end system configuration & implementation of the HPD System (Funding Platform & Client Portal). Responsible for creating & implementing processes to help keep business activities lean whilst covering off all risk & reporting requirements. Managing an ABL portfolio with Funds In Use in excess of £200m. Creating and converting ABL & CBILS leads with a small network of brokers.

United Kingdom

Provided data analysis and IT operations management services at a large global finance company offering various forms of financial solutions to the SME’s. Held responsibility to collaborate with Project Managers, ensuring the appropriate data for ongoing projects as well as accurate and timely management reporting.• Acted as a third line of support for escalated applications, documenting and presenting analysis to variety of stakeholders.• Prepared Bespoke data analysis reports to reinforce risk management as well as data integrity checks on information going into the Business Data Warehouse.• Assisted in building an effective Capital Adequacy Model for the company, using System Matter expertise..• Produced pre-survey data to help external/internal audit, cutting costs associated with audit activity.• Headed development of system processes, allowing reduction in head count within Credit Control functionality.• Developed and implemented strategies for process improvement and sustained documentation to support new starters.• Remained cutover expert with sole responsibility for balancing Old Finance System with the New Finance System during system migration.• Successfully balanced old finance system with new system, working as a Project Lead for finance system roll out across Europe.

Banbury

Performed as a Learning and Support Coach, reviewing policies, identifying process improvements, as well as setting best practice documentation. Responsible for the training of the Relationship Managers as well as Client Managers, Data Processors & Credit Controllers.• Prioritised the fulfilment of clients’ needs through collaborating and closely working with the relationship managers.• Developed effective development plans for the training and mentorship of colleagues sitting industry qualifications.• Successfully created as well as enhanced new UK processes, slashing data processing costs by 35%.

Leicester, United Kingdom

Provided end-to-end relationship management, dealing with large risk and profitable clients, managing the Large Business Unit in Bibby Financial Services Leicester. Directed the engagement with the 45 largest turnover companies on the Bibby Leicester book, ranging from £5m to £60m and funds in use £35m+.• Formulated and executed a monthly sign off to ensure all clients remain compliant with covenants set.• Assist in developing and implementing a relationship strategy to drive commercial benefits in key focus areas.• Assessed monthly management accounts received as well as set and monitored KPI’s for consistent performance.• Visited clients on regular basis to ensure their complete satisfaction and then prepared visit reports with certain recommendations.• Involved in cross-Selling and up-Selling of associated products including BDP, Asset Finance and Trade Products, whilst attaining outstanding client retention rate and Net Promoter score of 39.• Supervised the daily reports for the internal and external auditing purposes, securing 5 consecutive A grades in internal audit.