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Sean Bishop Email & Phone Number

Sr. Director, N-able Global Technical Support Americas -> Customer Experience | Customer Success | Solutions Strategy | Program Management | Resource Management at N-able
Location: Holly Springs, North Carolina, United States 8 work roles 2 schools
1 work email found @n-able.com LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

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Current company
N-able
Role
Sr. Director, N-able Global Technical Support Americas -> Customer Experience | Customer Success | Solutions Strategy | Program Management | Resource Management
Location
Holly Springs, North Carolina, United States

Who is Sean Bishop? Overview

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Sean Bishop is listed as Sr. Director, N-able Global Technical Support Americas -> Customer Experience | Customer Success | Solutions Strategy | Program Management | Resource Management at N-able, based in Holly Springs, North Carolina, United States. AeroLeads shows a work email signal at n-able.com and a matched LinkedIn profile for Sean Bishop.

Sean Bishop previously worked as Sr. Director Global Technical Support at N-Able and Director Customer Experience (CX) – Solutions Strategy at Cisco. Sean Bishop holds Masters Of Science, Computer And Information Sciences And Support Services from Ball State University.

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{first}.{last}@n-able.com
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Profile bio

About Sean Bishop

With more than twenty-five years of IT and Networking Solutions experience, I am a recognized leader in Global Technical Services, Customer Success, Portfolio Program Management, and Business Transformation. Under my leadership, support teams fuse together data-driven insights and technical expertise to automate and standardize the customer and partner experience. My mission is to help companies resolve and optimize their networking and cloud solutions, foster long-term relationships to maintain service renewals, and meet and exceed service level agreements with high customer satisfaction results.EXECUTIVE MANAGEMENT & EXPERTISE: • Global Customer Support • Customer Success • Technical Services • Professional Services • Presentations and Public Speaking • Partner Enablement Services • Portfolio and Program Management (Agile, Waterfall, Lean) • Resource Management and Staffing • Talent Development (Coaching, Mentoring, Succession Planning) • Financial Planning and Budget Management • Vendor Management and Global Outsourcing • Software Industry including SaaS • IT and Release Management • Contact Center and Call Center Management including KPI scorecards • Innovation Office • Business and Offer Development • Product Management • Executive Sponsor for several critical accounts • Executive Sponsor for several community groups TECHNOLOGY SKILLS • Microsoft Office Suite • Microsoft 365 • Adobe Acrobat • Video Conferencing (Webex, Zoom, Teams) • Video Sharing (Show and Share, OneMob, Vimeo, YouTube, etc..) • LMS Systems (Degreed, Canvas) • Tableau • DocuSign • IT Service Management Systems (Remedy, Salesforce Lightning) • Portfolio and Project Management (Edison365, MS Project & Visio, Aha!, Salesforce Quip, iTonics, Smartsheet, ServiceNow, Jira, Rally, Evernote)

Listed skills include Cisco Technologies, Data Center, Telecommunications, Network Architecture, and 23 others.

Current workplace

Sean Bishop's current company

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N-able
N-Able
Sr. Director, N-able Global Technical Support Americas -> Customer Experience | Customer Success | Solutions Strategy | Program Management | Resource Management
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8 roles

Sean Bishop work experience

A career timeline built from the work history available for this profile.

Sr. Director Global Technical Support

Current
N-Able

Morrisville, NC, US

- Oversee the N-Able Global Technical Support Operations for 2 Enterprise Product Support verticals. - Horizon-level leadership that will optimize and deliver an exceptional Partner Experience.- Define and continuously improve the support organization operating model, processes, and tools for partners to achieve outcomes and a value realization on every.

Jan 2022 - Present

Director Customer Experience (Cx) – Solutions Strategy

Cisco

San Jose, CA, US

  • Supervised a Solutions Strategy Organization, supported by four Program Management and Change Management teams: Innovation Office, Stakeholder Management, Strategic Adoption, and Digitization.
  • Designed and developed a strategic portfolio management system that supported a lifecycle model for 11,000 employees, 55+ projects, and a $10M+ Change-the-Business (CTB) annual budget with a $30M ROI.
  • Orchestrated five service delivery operating models to support multiple organizations (Technical, Professional, Managed, IT, and Global Logistics services) to evolve innovation projects through the portfolio lifecycle.
  • Sponsored and navigated innovation project teams through a phased process using program management best practices from concept to a mature ROI business case review for delivery readiness or GTM revenue generation via.
  • Managed several large, outsourced vendor management SOW’s that delivered programming development for portfolio projects in a Vendor-as-a-Service (VaaS) model.
  • Partnered with IT, Engineering, and Product Management Organizations and Deloitte Consulting to drive a tools modernization strategy from a CTB (change-the-business) to RTB (run-the-business) transformation.
Jun 2020 - Aug 2021

Director Customer Experience Digital Transformation

Cisco

San Jose, CA, US

  • Led the start-up of a Digitization Organization to scale Cisco’s Intellectual Capital (IC) across all products and technologies to automate 15 types of IC in support of a CX Cloud offer portfolio called Customer.
  • Delivered a GTM strategy with Product Management and Engineering Orgs to support Customer Insights’ feature-rich offer levels as a self-service model for customers to optimize and resolve network issues.
  • Operationalized IC automation in partnership with 5 Global Technology Orgs (Collaboration, Security, Data Center, Core Switching, & Service Provider) to expand IC coverage to automate bug defect related cases.
  • Exceeded KPI results on bug defect automation via 2-year results: 14-day avg. decrease on Case Resolution Times, 5 points avg. increase on Customer Satisfaction, and 10% impact on 2.2M technical support cases.
  • Earned several business awards from Stevie Awards, TSIA, and Cisco Pioneer for Digitization & Automation.
Apr 2019 - Jun 2020

Director Customer Experience – Collaboration Technology Group

Cisco

San Jose, CA, US

  • Supervised 18 Team Managers with 350+ Technical Support Engineers for 24x7 Global Customer Support.
  • Delivered customer network support for Cisco’s Collaboration products involving Contact Center, Call Manager, Video Conferencing & Cloud Calling, IP Phones, and Cloud Messaging Applications.
  • Consistently met or exceeded Quarterly Business Review Scorecards (KPI’s, MBO’s, & OKR’s) including Customer Satisfaction, SLA Response and Resolution times, Backlog Reductions, Business Unit Escalations.
  • Directed a 5-year average: 87 out 100 Employee Engagement Score & 89 out of 100 Net Promoter Score.
  • Led a strategic Business Unit operating model to advance the Collaboration product portfolio to support New Product Introductions (NPI), feature enhancement, bug defect resolution, and escalation efficiency gains.
  • Served as Cisco Services Executive Sponsor for select customer accounts to manage the health of the customer experience via Quarterly Business Reviews (QBR), sales renewals, and client relationships.
Apr 2017 - Apr 2019

Senior Manager Global Technical Services - Collaboration Americas

Cisco

San Jose, CA, US

  • Supervised 18 Team Managers with 350+ Technical Support Engineers for 24x7 Global Customer Support.
  • Delivered customer network support for Cisco’s Collaboration products involving Contact Center, Call Manager, Video Conferencing & Cloud Calling, IP Phones, and Cloud Messaging Applications.
  • Consistently met or exceeded Quarterly Business Review Scorecards (KPI’s, MBO’s, & OKR’s) including Customer Satisfaction, SLA Response and Resolution times, Backlog Reductions, Business Unit Escalations.
  • Directed a 5-year average: 87 out 100 Employee Engagement Score & 89 out of 100 Net Promoter Score.
  • Led a strategic Business Unit operating model to advance the Collaboration product portfolio to support New Product Introductions (NPI), feature enhancement, bug defect resolution, and escalation efficiency gains.
  • Served as Cisco Services Executive Sponsor for select customer accounts to manage the health of the customer experience via Quarterly Business Reviews (QBR), sales renewals, and client relationships.
Aug 2014 - Apr 2017

Sr. Manager High Touch Technical Services (Hsbc Bank Account)

Cisco

San Jose, CA, US

  • Managed a dedicated 24x7 Global Collaboration technology team specifically for the HSBC Account with engineers located in US, Brazil, Mexico, UK, China, India, and Australia.
  • Provided Technical and Professional Services for HSBC’s Voice & Video networks to meet SLA support terms.
  • Collaborated with Cisco Global Sales Leadership and Product Management to assist on pre-sales support, develop specific Service Level Agreements (SLA), and facilitate ongoing contract renewals.
Apr 2013 - Aug 2014

Sr. Manager High Touch Technical Support (Htts)

Cisco

San Jose, CA, US

  • Managed HTTS Operations, supervising four Managers and 70+ Engineers supporting six advanced technology teams (Security, Unified Voice and Video Communications, Contact Center, Wireless, Mobility, and NMS).
  • Led a ‘build, operate, and transfer’ strategy to create new regional teams to achieve global support parity for 24x7 operations for AMER, EMEAR, and APJC regions.
  • Appointed and led a 2-year HTTS EMEAR Customer Improvement Program partnering with Account Teams to regularly engage with the Top 50% EMEAR revenue customers to drive services value in the renewal cycle.
  • Delivered a 7-year KPI average: 4.68 out of 5.0 Customer Satisfaction across six technology teams.
Nov 2007 - Apr 2013

Senior Manager Managed Security Solutions

At&T

Dallas, TX, US

  • Led a Managed Security Services Operations team with direct supervision of 32 direct reports consisting of local, remote office, and international engineers, supporting incident and change management.
  • Delivered world-class customer service for over 1000 customers through a suite of Managed Security offers.
  • Directly responsible for several large accounts to support standard and custom security offers, IDC Hosting offers, and Government Solutions accounts (US Gov. Public Trust Clearance (expired)).
  • Received several employee awards: Q2 2003 Employee of Quarter, Q3 2004 Bravo Award, Q2 2006 Stellar Operational Achievement Award, Aug. 2006 and Feb. 2007 Operational Excellence Director’s Awards
Apr 2001 - Nov 2007
2 education records

Sean Bishop education

Masters Of Science, Computer And Information Sciences And Support Services

Ball State University

Bachelor Of Science (Bs), Environmental Science

Ball State University
FAQ

Frequently asked questions about Sean Bishop

Quick answers generated from the profile data available on this page.

What company does Sean Bishop work for?

Sean Bishop works for N-able.

What is Sean Bishop's role at N-able?

Sean Bishop is listed as Sr. Director, N-able Global Technical Support Americas -> Customer Experience | Customer Success | Solutions Strategy | Program Management | Resource Management at N-able.

What is Sean Bishop's email address?

AeroLeads has found 1 work email signal at @n-able.com for Sean Bishop at N-able.

Where is Sean Bishop based?

Sean Bishop is based in Holly Springs, North Carolina, United States while working with N-able.

What companies has Sean Bishop worked for?

Sean Bishop has worked for N-Able, Cisco, and At&T.

How can I contact Sean Bishop?

You can use AeroLeads to view verified contact signals for Sean Bishop at N-able, including work email, phone, and LinkedIn data when available.

What schools did Sean Bishop attend?

Sean Bishop holds Masters Of Science, Computer And Information Sciences And Support Services from Ball State University.

What skills is Sean Bishop known for?

Sean Bishop is listed with skills including Cisco Technologies, Data Center, Telecommunications, Network Architecture, Network Security, Managed Services, Cloud Computing, and Unified Communications.

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