Sean Bower Email & Phone Number

Canton, GA, US

• Identifying areas for improvement, including opportunities for product adoption and implementing new Shopify features.
• Elevating the overall merchant experience and reducing business expenses.
• Recommending ways to best utilize the Shopify platform.
• Demonstrating an in depth understanding of industry trends.
• Understanding of e-commerce best practices.

Wisconsin Dells, WI, US

• Assumes all responsibilities of Front Desk Agent and PBX Operator.
• Responsible for up to 12 Desk agents, 2 PBX operators, 1 Rooms Controller and up to 30-40 bellman/Valet.
• Ensure the daily operations of the hotel are running properly.
• Ensure all Front Office staff is delivering Beyond Expectations customer service to all guests and that all 890 rooms are checked-in efficiently.
• Communicate clearly and effectively in an appropriate manner to all guests and quickly resolve any issues that may arise.
• Respond quickly to guests requests, questions, and complaints and assist them via the in-house instant messaging service.

Wisconsin Dells, WI, US

• Assumes all responsibilities of a Front Desk Agent
• Fully comprehend and operate all relevant aspects of the Front Desk computer system, emergency alert equipment, copiers, fax machines and other office equipment.
• Be aware of all rates, packages, and promotions at the resort.
• Be familiar with all in-house groups and activities.
• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
• Log all guests’ requests for service and follow through to ensure satisfaction.

Wisconsin Dells, WI, US

• Check in guests via Agilysys hotel PMS software, providing prompt, friendly, and efficient service.
• Inform guests on relevant/general hotel information, current programs, specials, and future rates.
• Assist guests with any questions or concerns and guide/direct them to solutions.
• Handle credit card, cash, business check, and direct bill transactions and properly file them.
• Maintain a clean, organized, and safe environment to aid in productivity.

Plano, Texas, US

• Opened store at 5 am, Ops team meeting held to provide updates on current specials, discounts, inventory, and new merchandise.
• Inspected the sales floor early-shift to neaten and fold any merchandise left in disarray.
• Updated and stocked sign holders reflecting the current sales, in a presentable manner to enhance the shopping experience.
• Unloaded, organized, and replenished arriving merchandised to be prepared for the sales floor.
• Appropriately sectioned off clearance items and re-tagged them reflecting the discounted price.Note: Customer/Guest service was not a major aspect of this position since the shift ended 1 hour after store opening.

Cincinnati, Ohio, US

• Courtesy Clerk for nine months (August 2015 - May 2016).
• Produce Clerk and Bulk Foods Associate for three months (May 2016 - August 2016).