Participated in key initiatives to improve processes, refine policies, and structure professional development to advance corporate objectives. Reported valuable data to the CEO, contributing to informed decision making for successful governance. Significantly influenced policy development in collaboration with internal and external resources, including the development of Business Requirements Documents and Functional Specification Documents.

As a part of the Technology line of business in the firm, analysts worked with the Legal, Compliance, and HR departments in the research, collection and analysis of Electronically Stored Information (ESI) in relation to legal, regulatory, and sensitive internal review matters.Coordinated and managed research/collection projects of sensitive electronically stored information archives, processing data collection requests within Symantec Enterprise Vault, HPE Digital Safe, Microsoft PowerShell, and other in-house developed tools.Drafted, reviewed and improved process management documentation for new and existing processes. Supported the continuous improvement of eDiscovery processes globally, including request processing, research, preservation, collection and delivery of ESI.Member of work group to enable eDiscovery to research, collect and provide analysis regarding voice recording data; effort included developing processes for receiving requests from Legal department, documenting usage of the existing tools for eDiscovery purposes, training eDiscovery team and being subject matter expert for eDiscovery and Legal department.

Worked with senior regional staff across 40 locations and home office management to develop/implement more efficient and consistent processes in existing data management systems, coordinated with external vendors to provide tools supporting the changing needs of the organization, and provided training & subject matter expert support to staff.Led effort to create a new database solution for tracking volunteers/volunteer positions, coordinating between software developer and project stakeholders to acquire user requirements, develop user stories, design UI, determine flow of data entry, implement user testing efforts and migrating data from previous system.Worked with vendors to review/implement bug/enhancement requests from internal customers, QA upgrades/patches to systems prior/post implementation to verify functionality met requirements for internal business areas, created/implemented test plans for QA and post-implementation. Assisted in creation of process to track bugs for submission to vendors.