• Develop and execute the IT operations strategy aligned with the yourtown overall goals and objectives. Identify technology needs, defining roadmaps, and implementing initiatives that enhance operational efficiency and support business growth.• As a senior leader within yourtown, manage leaders and professionals, providing guidance, mentorship, and development. • Responsible for developing and executing IT Governance and Compliance processes ensuring compliance with relevant regulations, standards, and policies related to IT operations.• Oversee the day-to-day IT operations, ensuring the stability, availability, and performance of IT systems and infrastructure. This includes managing service level agreements (SLAs), monitoring key performance indicators (KPIs), and implementing best practices for incident, problem, change, and release management.• Collaborate with key stakeholders, including executive management, department heads, and external partners, to understand their IT needs and align IT operations accordingly.

• Oversees the planning, development and direction of the digital & technology operations, including but not limited to development, maintenance, and security monitoring• Lead and manage a team of diverse technical and service delivery team members to deliver a range of key technology services• Lead a blended application support team. Motivate, inspire and guide collaborative teams to develop and enable a rapid response, bi-modal working environment.• Develop, communicate and champion the short, medium and long term project roadmap for all applications, products and platforms.• Champion technology driven changes within the business, through educating and influencing stakeholders to understand the prioritisation of the product backlog to maximise long term value delivered by the PlatformMore information available at https://yourtown.com.au/

• Delivered a major technology transformation program over six months providing support across end user computing, mobility, public cloud, service desk, cross-service monitoring and service management.• Led strategy workshops with tower leads to define initial customer service offering.• Led support workshops to create requirements and baseline documents for RFP.• Aided in the commercial terms and SLA development for RFP documents • Selection committee representative accountable for end user compute, mobility, service desk, executive support and service management streams.• Successfully delivered on outsourcing platform and support functions despite a number of Covid-19 related challenges, such as mixed on and offshore models: - Service Desk Onshore/Offshore – 18 people- End User Compute – 20 people- Executive Support – 2 people- Mobility – 3 people- Service Management Office – 6 people.

• Developed and executed on Technology strategy:- Reduced vendor exposure and complex support arrangements, removing many legacy support arrangements out of the business.- Reduced management complexity and wasteful spending $500k save per FY- Identify key business relationships, focusing on those to improve deals. • Managed four leaders with teams of four to six direct reports, as well as managing services and contractors for Service Desk, End User Computer and Mobility totaling approx. 50 additional team members.• Managed $20M operational budget comprising of fleet, device, print, airport, contractor, and managed service spend.• Accomplished major downsizing activity through COVID reducing OPEX spend from $20M to 2M through identification of critical vendors.• Successfully led the downsizing and decommission of multiple airports requiring coordination of third parties, staffing/resourcing and financial outlay.

• Introduced Redesigned Technology Support structure to streamline engagement with support channels:- Redesign of Service Now.- Introduction of chat support.- Remove complexity from engaging support channels.• Identified $2M in OPEX Saves through first budget and continual year-on-year saves of 5%.

• Delivered over 10+ new airports, leading the team to develop, procure and setup airport technology across the world.• Virgin Australia’s senior technology representative for Los Angeles’ multi-billion-dollar terminal development project.• Designed, recruited and deployed technology team for business engagement and support.• Accomplished a terminal move representing Virgin Australia’s interests at Los Angeles.