‘Be curious, not judgmental.’ - Walt WhitmanOver 15 years professional solving complex problems with matrixed solutions and driving world class consumer experiences across channels and industries.A bit about my work history:Passionate, creative, and driven digital professional with history of driving record sales growth, and establishing and optimizing performance KPI’s inside Agile framework. Certified SAFe 5 Agilist Leader (SA) and Product Owner / Product Manager (POPM).My technology journey started at a young age. I played games as a youth and recorded music as a teen. In high school I took Cisco Networking classes; foreshadowing my work understanding business systems architecture and SA accredatiom many years later.To date I have spent most of my career in omnichannel customer experience, working across fields like content strategy and management, digital copywriting & creative, digital/print marketing, social media, digital analytics, web & product optimization (CRO & Personalization), user experience testing & research, and SEO.I have experience working in D2C, B2B, and B2B2C markets solving complex and nuanced business problems for top brands like Amazon, T-Mobile, GE, Samsung, Google, and Best Buy.Recent experience working with call center operations and optimizing omnichannel customer experience (CX) across digital, chat / bot, and IVR (interactive voice response) systems with natural language understanding (NLU).Fluent Tools: Google Analytics 4 (GA4), Google Tag Manager (GTM), Glassbox, Optimizely, VWO, Salesforce Marketing / ExactTarget, Google Optimize, AB Tasty, Heap Analytics, InMoment, MixPanel, Hotjar, Google Ads, ChannelAdvisor, Shopify, Firebase, Microsoft Office, Google Suite, KoreAI, Midjourney AI, ChatGPT, Figma, Amazon mTurk, Lyssna / UsabilityHub, Userlytics, MS Sharepoint, MS PowerAutomate, Figma / FigJam, Azure DevOps, JiraLanguages: HTML / CSS, JavaScript (JS) & jQuery (jQ), SQL (courses underway), Intermediate French skills