I was recruited by a small independent garage business to procure and deliver an e-commerce solution to allow them to sell aftermarket car parts on line. I delivered a website with 5000 live product listings and a further 3000 that can be pushed live after some shipping/supplier issues are ironed out.I was also tasked with identifying risk points, organising new branding and promotional materials, implementing a dual line VOIP Comms solution, and modernising the day to day running of this small independent business.

Continuation of last role under new employer due to TUPE transfer.

After promotion from Inventory Manager, I took ownership of controlling all desktop assets and peripherals across six UK sites for a key client, hosting a £multimillion portfolio of devices across an IT desktop hardware estate. Overseeing team of six regional Inventory Managers whilst also engaging with vendors, third party suppliers, account managers and stakeholders. I often travel to all six sites in a hands-on capacity to evaluate data, conduct physical spot checks and lead the auditing of IT assets; this whilst driving compliance with FSA data regulations, software licensing, warranty periods, WEEE disposal and internal processes. To enable senior level decision making, I produced MI for customer finance and IT Board stakeholders, in addition to directly advising the Global Delivery Manager and regional Service Delivery Manager internally on ITAM best practice.A selection of key contributions include:• Integral to forming a comprehensive and insightful outsourced IT asset management strategy.• Reducing quantity of ‘ghost’ assets on customers CMDB through implementing more rigorous categorisation.• Overseeing a charge back model for leased assets, resulting in £multimillion internal revenue.• For the first time ever, raised the CMDB stock accuracy level above pre-define target.• Continually advocated ITAM best practice as gatekeeper for all customer CMDB assets.

On assignment to a the main IT hub of a key client, I advised the Desktop Support team and managed the daily movement of all necessary IT hardware to meet the needs of the organisation. Requiring precision control, I managed the central inventory of in-stock assets across UK customer sites, with detailed asset inventory records fully aligned to central CMDB.My key contributions included:• Replacement and simplification of many chaotic processes for a £multimillion estate.• Standardise and unify Desktop Support’s role in stock and asset management across all sites. • A cost saving in disposal of assets by 30% using new smarter disposal categories.

On joining the project office and being assigned to a key client, I was immediately tasked with producing crucial data to monitor volumes of incoming project work and project manager and resource group availability. My report data was critical to twice weekly portfolio management meetings and the subsequent choices made when assigning projects to PMs, and the decision to hire additional contract PMs on several occasions.

Transitioning from e-communications, I specialised in the delivery of technical support to resolve issues and assure continuity of IT systems for a workforce of approximately 8000 users, encompassing multi-disciplined, multi-level staff. Support was for the Windows XP operating system and key strategic software and platforms such as Novell, Active Directory, AS400, Mainframe. We also handled password resets across 15+ systems. I had between 70 and 100 daily interactions with end users where I investigated and resolved issues using in-depth troubleshooting and problem solving.

Part of a communications team ensuring the National Assembly for Wales website was kept up to date with news and information regarding Education & Skills areas, and ensuring all content had the subsequent Welsh translation available in parallel.

I specialised in the delivery of technical support to resolve issues and assure continuity of IT systems for a workforce of approximately 8000 users, encompassing multi-disciplined, multi-level staff. Support was for the Windows XP operating system and key strategic software and platforms such as Novell, Active Directory, AS400, Mainframe. We also handled password resets across 15+ systems. I had between 70 and 100 daily interactions with end users where I investigated and resolved issues using in-depth troubleshooting and problem solving.