Manage the local technical and account management resources to ensure optimal service delivery.

Mentor over 800 students on various technical certification programs with expertise in Microsoft, Cisco, Linux, and Wireless technologies. Develop national training programs for Cisco, CompTIA, and Planet3 Wireless, including course guides, labs, and testing questions for ICND1/ICND2, CCNA, Network+, and CWNA certification programs used by thousands of students. Provide students and instructors with technical guidance and leadership. Assess situational network and software problems and formulate strategies to overcome. Lead one-to-one or one-to-many labs on specific IT technologies. Develop training plans to help students more efficiently learn. Manage and maintain a mid-sized enterprise network. Create upgrade, backup, and recovery plans for a Windows 2000/2003 environment. Organized the geographic migration of the entire organization’s network infrastructure.

Provided technical support to over 200 employees in a fast paced, evolving environment. Created feasibility reports on numerous cutting edge technologies, including network storage, backup plans, and thin client deployment. Worked extensively with Exchange 2003 and the Windows 2003 Server environment. Built, maintained, and troubleshot SharePoint Services servers. Developed GPO’s for Active Directory services and maintained domain accounts. Installed, configured, maintained, and managed various network topologies, including extensive work with WAN technologies. Developed SOP’s streamlining laptop use, improving efficiency and increasing profits. Handled customer support and client questions and concerns. Coordinated travel and mobile inventory for Outside Account Executives.