As an IT Systems Engineer with Pierce County, I currently provide the following services: • Perform mobile and desktop software and hardware operational support, security, and troubleshooting (Windows and iOS).• Provide operational support for user identity management, user provisioning, system access, and security management.• Deliver technologies and services for remote connectivity to enable customers to access County resources, collaborate and communicate, and securely perform… Show more As an IT Systems Engineer with Pierce County, I currently provide the following services: • Perform mobile and desktop software and hardware operational support, security, and troubleshooting (Windows and iOS).• Provide operational support for user identity management, user provisioning, system access, and security management.• Deliver technologies and services for remote connectivity to enable customers to access County resources, collaborate and communicate, and securely perform daily tasks from remote locations.• Department support with computing solutions, project specification and implementation, and technology budgeting for user system platforms.• Execute IT Tier1 technical support of County software, platforms, and systems.• Provide forensic records search services for County departments to support Public Records Requests. Show less

Managed the build, publishing and release of product documentation used by global MS Office customers for software development and IT professionals.• Performed Tier1/Tier2 IT technical support investigating client and server issues, automation, deployment, and maintenance of proprietary tools, applications and processes. Utilized skills to troubleshoot issues, test solutions, verify resolution, and document details for future use and for training purposes.• Project manager on the… Show more Managed the build, publishing and release of product documentation used by global MS Office customers for software development and IT professionals.• Performed Tier1/Tier2 IT technical support investigating client and server issues, automation, deployment, and maintenance of proprietary tools, applications and processes. Utilized skills to troubleshoot issues, test solutions, verify resolution, and document details for future use and for training purposes.• Project manager on the “Faster Publishing” initiative driving the design and engineering for automating releases to online targets. Enabled the internal customers to publish and release their deliverables 24/7 without the need for the engineering group to be involved, which streamlined the process and saved time when publishing.• Successfully managed the spec and development of build and publishing system improvements and automation to enable single topic publishing to online targets. As a result, publishing and the release of deliverables was streamlined and deltas between milestones reduced, allowing for continuous publishing across all languages. Show less

Administered and maintained the knowledge management system supporting the internal content teams’ authoring and publishing processes.• Collaborated cross-group with the Office Interoperability Protocols team to identify specific areas of improvement to the Common Build System (CBS) infrastructure which reduced build times and optimized the releases to MSDN.• Coordinated with engineering developers to improve build verification testing and reporting across tools, resulting in data… Show more Administered and maintained the knowledge management system supporting the internal content teams’ authoring and publishing processes.• Collaborated cross-group with the Office Interoperability Protocols team to identify specific areas of improvement to the Common Build System (CBS) infrastructure which reduced build times and optimized the releases to MSDN.• Coordinated with engineering developers to improve build verification testing and reporting across tools, resulting in data that informed and directed future efficiencies in tools and processes. Show less

Managed the systems and infrastructure utilized by customer teams to produce content deliverables.• Project manager for engineering a common system that supports builds across all Office languages. The final implementation reduced costs by centralizing, automating, reducing hardware infrastructure, and standardizing workflow & processes.• Incorporated customer experience improvements into system infrastructure, build management, and deliverable from direct communication, v-team… Show more Managed the systems and infrastructure utilized by customer teams to produce content deliverables.• Project manager for engineering a common system that supports builds across all Office languages. The final implementation reduced costs by centralizing, automating, reducing hardware infrastructure, and standardizing workflow & processes.• Incorporated customer experience improvements into system infrastructure, build management, and deliverable from direct communication, v-team collaboration, and partnering with the International group. Doing so achieved a higher quality bar through integrating refinements into daily workflows and practices. Show less

Primary producer of content deliverables to in-box MS Office products, online and download sources.• Ensured all milestones, effectiveness of communication, and high quality of service were met through consolidating release schedules, communicating to customers and partners, facilitating cross group collaboration, and ensuring daily builds were produced on time and with highest quality.• Coordinated and maintained regular releases to the MS Office product build lab to guarantee… Show more Primary producer of content deliverables to in-box MS Office products, online and download sources.• Ensured all milestones, effectiveness of communication, and high quality of service were met through consolidating release schedules, communicating to customers and partners, facilitating cross group collaboration, and ensuring daily builds were produced on time and with highest quality.• Coordinated and maintained regular releases to the MS Office product build lab to guarantee client deliverables were included in bi-weekly product builds. Prioritized automated testing of content builds, and the content teams are able to use the results to independently improve their deliverables. Show less

Coordinated and managed the build system and release of deliverables, and analyzed options to support delivering to the next version of MS Office.• Investigated and debugged content builds when breaks occurred, and proactively drove working with developers and testers to solve tool issues causing the problems. As a result, there was continuous improvement in the tools which led to reduced downtime and increased quality of deliverables.• Delivered a well-documented analysis of… Show more Coordinated and managed the build system and release of deliverables, and analyzed options to support delivering to the next version of MS Office.• Investigated and debugged content builds when breaks occurred, and proactively drove working with developers and testers to solve tool issues causing the problems. As a result, there was continuous improvement in the tools which led to reduced downtime and increased quality of deliverables.• Delivered a well-documented analysis of various build systems and features available throughout Microsoft. The effort involved significant networking, communication, and attention to detail. The completed build gap analysis allowed the team to plan for a new build infrastructure to be developed and implemented.• Provided Tier 2 customer support for engineering team’s internal tools and applications. Show less

Provided management of deliverables across multiple projects.• Managed projects and deliverables across both MS Office and SharePoint products, with different requirements for each team. Consistently handled the diverse workload, prioritized schedules, and always delivered on time.• Provided Tier 1 operations support for engineering team’s internal tools running on client workstations.

Managed the production and release of print and in-product documentation.• For Software Development Kits (SDKs), demonstrated the ability to prioritize, organize, and maintain diplomacy when faced with conflicting or impossible deliverables. Fulfilled role of both builder and release manager, and used automation solutions to improve the customer experience for increased build frequency which aligned with customer needs and streamlined production processes.• Primary project manager… Show more Managed the production and release of print and in-product documentation.• For Software Development Kits (SDKs), demonstrated the ability to prioritize, organize, and maintain diplomacy when faced with conflicting or impossible deliverables. Fulfilled role of both builder and release manager, and used automation solutions to improve the customer experience for increased build frequency which aligned with customer needs and streamlined production processes.• Primary project manager for the Microsoft Management Console (MMC) print book release; coordinated, scheduled, and facilitated cross-team communication which successfully kept the project on track and released the deliverable on time. Show less

Built, tested and delivered high quality product help, in print and online, meeting all project milestones and requirements.

Provided project management and engineering services to the federal USEPA Region 10 (Northwest and Alaska). Conducted site assessments and remediation projects as a primary contractor for the USEPA to meet Superfund regulations and objectives. Delivered 40-hour OSHA HAZWOPER and annual 8-hour refresher training to employees, as well as to city and county emergency responders throughout the Pacific Northwest.