Sean Fleming Email and Phone Number
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Sean Fleming personal email
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I’m a global growth strategist who’s passionate about driving transformation in fast-paced, SaaS-driven environments. With over a decade of experience leading high-performing teams, I’ve helped companies scale by aligning innovative technology solutions with business objectives to deliver tangible results.Throughout my career, I’ve specialized in building and optimizing sales engineering and customer success operations that not only improve retention and satisfaction but also fuel revenue growth. My expertise spans leading cross-functional teams, developing strategic partnerships, and navigating complex enterprise landscapes to deliver impactful, customer-centric solutions.Currently, I’m proud to lead the customer engagement efforts at Zendrive, where we are redefining mobility risk intelligence for industries like finance, insurance, and transportation. By leveraging advanced data insights and predictive analytics, Zendrive is making roads safer and helping businesses mitigate risk in real time.🔹 What I Do Best• Transforming Customer Success & Sales Engineering: I lead global teams to deliver seamless pre-sales and customer engagement strategies that optimize customer journeys, driving retention and revenue growth through structured processes and innovative solutions.• Building Strategic Partnerships: With deep expertise in SaaS and IoT ecosystems, I build strong partnerships with global system integrators and enterprise clients, translating business needs into actionable strategies that increase market penetration and expand service offerings.• Driving Cross-Functional Collaboration: I create cohesive, data-driven teams across sales, product, and engineering, streamlining product development and customer success efforts to deliver impactful, results-driven outcomes.🔹 Keywords you might be looking for:👉🏿 Sales Engineering Leadership👉🏾 SaaS Solutions👉🏽 Pre-Sales Strategy👉🏽 Customer Success Management👉🏻 Account & Partner Management👉 Revenue Growth & Expansion👉🏿 Cross-Functional Leadership & Collaboration👉🏾 Technical Consulting👉🏽 Strategic Partnerships👉🏼 Product Integration👉🏻 Team Leadership & Development👉 Mobility Risk Intelligence👉🏿 IoT Platforms👉🏾 Salesforce, Tableau, Jira👉🏽 API Authentication Technologies👉🏼 RESTful APIs
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Global Director Of Customer SuccessHoneywell | Life SciencesPrinceton, Nj, Us
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Vp Of Customer EngagementZendrive Jun 2019 - PresentSan Francisco, California, UsZendrive is a SaaS company specializing in mobility risk intelligence. It provides solutions for enterprises in finance, insurance, and transportation.🔹 Challenge: • Build out a scalable, global team that encompasses Customer Success, Solutions Engineering, and Support to penetrate the enterprise market while maintaining strong SMB relationships.🔹 Actions: • Scaled the team from 6 to 18, implemented a structured customer success strategy, introduced a customer health scoring system, and rolled out Jira Service Desk for ticketing. • Collaborated closely with Sales, Product, and Engineering to align customer solutions with product capabilities.🔹 Results: • Achieved 107% Net Revenue Retention (NRR) and improved Net Promoter Score (NPS) by 40%.• Slashed customer onboarding time by 35% through optimized processes.• Cut support tickets by 48% while maintaining a consistent 95% customer satisfaction score. -
Head Of Iot Business & Ecosystem DevelopmentNokia Sep 2015 - May 2019Espoo, Southern Finland, FiNokia is a global communications and technology company that provides network infrastructure and solutions to telecommunications operators worldwide.🔹 Challenge: • Expand Nokia’s IoT solution portfolio and increase market penetration in the Smart Cities and Smart Building verticals through strategic partnerships.🔹 Actions: • Led partnership development with Tech Mahindra and Avob and created a go-to-market strategy for IoT solutions. • I also trained internal teams on partner solutions to improve delivery and product integration.🔹 Results:• Identified and onboarded 10 new IoT technology partners, enhancing solution offerings and driving increased market share.• Achieved a 0% employee turnover rate with a team of 10 direct reports. -
Vice President Of Business Development & Partner SuccessMformation Software Technologies, Inc. Dec 2012 - Sep 2015Woodbridge, Nj, UsMformation provided mobile device management and IoT service delivery platforms.🔹 Challenge: • Rebuild Mformation’s Business Development (BD) team, expand revenue channels beyond telecom, and secure critical interoperability agreements with device manufacturers.🔹 Actions: • Reconstituted the BD team, developed strong partnerships with Samsung, HTC, Wipro, and Tech Mahindra, and led interoperability programs for device certifications. • Engaged with key industry players, including AT&T and Motorola Solutions, to strengthen Mformation’s market position.🔹 Results: • Secured multi-year agreements with public safety network suppliers and device manufacturers.• Established global partnerships, expanding distribution and increasing non-telco revenue channels.• Negotiated agreements with Ericsson and Wipro, further enhancing global market presence. -
Executive Director, Global Presales, Customer Success, & ServicesMformation Software Technologies, Inc. Feb 2008 - Dec 2012Woodbridge, Nj, Us🔹 Challenge:• Mformation needed to build out a global presales, professional services, and customer support team to penetrate Tier 1 telecommunication providers across the Americas, Asia, and Oceania. The company faced challenges defining successful product trial and deployment processes, avoiding scope creep, and engaging top-tier partners like HP and LogicaCMG to prime deals.🔹 Actions:• Presales: Hired and onboarded 4 SEs, developing a curriculum for rapid product knowledge acquisition. Led product demonstrations, bid defenses, and responded to RFPs, RFQs, and RFIs. Trained the SE team in technical sales best practices, outperforming competitors during product bakeoffs and trials.• Support: Built a global support team and implemented a "follow the sun" model. Developed scripts and training for 1st and 2nd level support engineers and personally managed escalations to resolve customer issues.• Customer Success & Services: Defined roles and responsibilities with partners, including joint value demonstration for products and services. Trained partners and crafted Statements of Work (SOWs) for implementations. Established a clear change request process and a budgeting framework for professional services.🔹 Results:• Closed Tier 1 operator deals globally, including AT&T, T-Mobile, Sprint, Bell, and Rogers in North America, Telstra and Telecom New Zealand in Oceania, and Vodafone, Telefonica, and O2 in Europe.Expanded into Australia by winning a head-to-head competition against HP.• Mformation became the market leader in Mobile Device Management in the USA and Canada, securing 3 out of the 4 Tier 1 operators.• Built a high-performing professional services team, successfully rolling out multiple implementations globally, while maintaining a robust customer support team with high CSAT.• Grew the presales, services, and support team from 2 to 14 in just 18 months, with employee satisfaction remaining high and turnover rate below 5%.
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Executive Director, Sales EngineeringMformation Software Technologies, Inc. Jan 2006 - Jan 2008Woodbridge, Nj, Us
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Director Of Professional Services & Customer SupportMformation Software Technologies, Inc. Mar 2004 - Dec 2005Woodbridge, Nj, Us
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Managing ConsultantIbm Global Services 2002 - 2004Armonk, New York, Ny, Us -
Principal ConsultantPwc 1996 - 2002Gb -
Senior ConsultantAndersen Consulting 1994 - 1996Dublin 2, Ie
Sean Fleming Skills
Sean Fleming Education Details
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University Of DelawareElectrical Engineering
Frequently Asked Questions about Sean Fleming
What company does Sean Fleming work for?
Sean Fleming works for Honeywell | Life Sciences
What is Sean Fleming's role at the current company?
Sean Fleming's current role is Global Director of Customer Success.
What is Sean Fleming's email address?
Sean Fleming's email address is se****@****llc.com
What is Sean Fleming's direct phone number?
Sean Fleming's direct phone number is +173242*****
What schools did Sean Fleming attend?
Sean Fleming attended University Of Delaware.
What skills is Sean Fleming known for?
Sean Fleming has skills like Mobile Devices, Solution Selling, Go To Market Strategy, Business Development, Telecommunications, Enterprise Software, Mobile Technology, Account Management, Saas, Management, Pre Sales, Business Alliances.
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