Sean Fleming Email & Phone Number

Princeton, NJ, US

San Francisco, California, US

• Zendrive is a SaaS company specializing in mobility risk intelligence. It provides solutions for enterprises in finance, insurance, and transportation.🔹 Challenge:
• Build out a scalable, global team that encompasses Customer Success, Solutions Engineering, and Support to penetrate the enterprise market while maintaining strong SMB relationships.🔹 Actions:
• Scaled the team from 6 to 18, implemented a structured customer success strategy, introduced a customer health scoring system, and rolled out Jira Service Desk for ticketing.
• Collaborated closely with Sales, Product, and Engineering to align customer solutions with product capabilities.🔹 Results:
• Achieved 107% Net Revenue Retention (NRR) and improved Net Promoter Score (NPS) by 40%.
• Slashed customer onboarding time by 35% through optimized processes.

Espoo, Southern Finland, FI

• Nokia is a global communications and technology company that provides network infrastructure and solutions to telecommunications operators worldwide.🔹 Challenge:
• Expand Nokia’s IoT solution portfolio and increase market penetration in the Smart Cities and Smart Building verticals through strategic partnerships.🔹 Actions:
• Led partnership development with Tech Mahindra and Avob and created a go-to-market strategy for IoT solutions.
• I also trained internal teams on partner solutions to improve delivery and product integration.🔹 Results:
• Identified and onboarded 10 new IoT technology partners, enhancing solution offerings and driving increased market share.
• Achieved a 0% employee turnover rate with a team of 10 direct reports.

Woodbridge, NJ, US

• Mformation provided mobile device management and IoT service delivery platforms.🔹 Challenge:
• Rebuild Mformation’s Business Development (BD) team, expand revenue channels beyond telecom, and secure critical interoperability agreements with device manufacturers.🔹 Actions:
• Reconstituted the BD team, developed strong partnerships with Samsung, HTC, Wipro, and Tech Mahindra, and led interoperability programs for device certifications.
• Engaged with key industry players, including AT&T and Motorola Solutions, to strengthen Mformation’s market position.🔹 Results:
• Secured multi-year agreements with public safety network suppliers and device manufacturers.
• Established global partnerships, expanding distribution and increasing non-telco revenue channels.

Woodbridge, NJ, US

• 🔹 Challenge:
• Mformation needed to build out a global presales, professional services, and customer support team to penetrate Tier 1 telecommunication providers across the Americas, Asia, and Oceania. The company faced challenges.
• Presales: Hired and onboarded 4 SEs, developing a curriculum for rapid product knowledge acquisition. Led product demonstrations, bid defenses, and responded to RFPs, RFQs, and RFIs. Trained the SE team in technical.
• Support: Built a global support team and implemented a "follow the sun" model. Developed scripts and training for 1st and 2nd level support engineers and personally managed escalations to resolve customer issues.
• Customer Success & Services: Defined roles and responsibilities with partners, including joint value demonstration for products and services. Trained partners and crafted Statements of Work (SOWs) for implementations..
• Closed Tier 1 operator deals globally, including AT&T, T-Mobile, Sprint, Bell, and Rogers in North America, Telstra and Telecom New Zealand in Oceania, and Vodafone, Telefonica, and O2 in Europe.Expanded into Australia.

Woodbridge, NJ, US

Woodbridge, NJ, US

Armonk, New York, NY, US

GB

Dublin 2, IE