Sean Hand Email & Phone Number

United States

-Lead all elements of the Client Onboarding and Project Management Process. -This includes building out the Onboarding process for all clients and working across all departments to successfully implement all new/existing clients. -Deploying strong technical knowledge of APIs and interfaces, to accommodate Client needs and business desires.-Building and maintaining KPIs to gauge customer satisfaction and ability to scale/grow the relationship of each client for increased revenue and… Show more -Lead all elements of the Client Onboarding and Project Management Process. -This includes building out the Onboarding process for all clients and working across all departments to successfully implement all new/existing clients. -Deploying strong technical knowledge of APIs and interfaces, to accommodate Client needs and business desires.-Building and maintaining KPIs to gauge customer satisfaction and ability to scale/grow the relationship of each client for increased revenue and opportunity. Show less

Washington D.C. Metro Area

- Managed two client facing professional service teams consisting of 15 specialists who were responsible for implementing 150+ client projects/month, which included executing complete project plans, training, and providing on-going end user support.- Developed certification standards for internal and external trainers of all nine proprietary products and client workflows.- Implemented and managed the company wide Learning Management System, which resulted in reduction of operational… Show more - Managed two client facing professional service teams consisting of 15 specialists who were responsible for implementing 150+ client projects/month, which included executing complete project plans, training, and providing on-going end user support.- Developed certification standards for internal and external trainers of all nine proprietary products and client workflows.- Implemented and managed the company wide Learning Management System, which resulted in reduction of operational training hours by 50%.- Developed quality reporting for all implementation deployments, projects, and product trainings to measure efficiency and retention which allowed an increase in overall customer satisfaction scores to 4.9/5. - Oversaw full client and product implementations for 30,000+ new providers. - Averaged 700-1,000 client configuration tickets/week with an average of 90% first touch resolution. Show less

Rockville, Maryland

- Conducted market research in order to design of growth programs dedicated to drive engagement and increase new customer adoption and growth.- Tracked program execution, results and ROI.

Washington D.C. Metro Area

- Developed trainers and go-live support team, created training documents and videos for customers on all products offered and developed a feedback protocol to analyze the successes and areas of improvement for various training sessions.- Created project plans and tracking tools for all steps needed to implement new customers. Pioneered and created processes for electronic prescribing of controlled substances.- Implemented all VIP clients and advised new partners on integration options.

- Collaborated with executives, medical directors, supervising physicians, and managers to introduce electronic prescribing, configure the application and train doctors and their staff on how to effectively utilize our software.- Responsible for analyzing and designing workflow for the software in various medical environments, such as hospitals, independent physician offices, and medical clinics.- Served as account manager, performing onsite sales demonstrations, registering new users… Show more - Collaborated with executives, medical directors, supervising physicians, and managers to introduce electronic prescribing, configure the application and train doctors and their staff on how to effectively utilize our software.- Responsible for analyzing and designing workflow for the software in various medical environments, such as hospitals, independent physician offices, and medical clinics.- Served as account manager, performing onsite sales demonstrations, registering new users, loading patient data, training staff and provided ongoing support for physicians and their staff after go-live. Show less