Executive Head Of Digital/Direct Sales And Operations | Financial Services
Johannesburg, Gauteng, Za
Full revenue and budgetary responsibility for $97M in new annual business targets. Sean oversaw a sales volume in excess of 28 000 products per month products from digital lead generation [complex product lines]; Customer service and experience for the over 250 000 client accounts – driving the long-term strategic growth of the Division. Second largest channel for the Discovery Group in South Africa, representing direct client acquisition strategy execution | The Discovery Direct Division extends across most product lines of the Discovery product range, contributing between 30% to 50% of all new business acquisition targets. Accountable for strategically directing all Sales and associated Back Office Staff and Functions within the Digital Client Acquisition Space – extending across all Discovery Product Lines, including Discovery Bank | Life | Medical Aid | Vitality | Health Insurance | and Car Insurance. Directed and motivated a Staff Compliment comprising of various Management Teams and 350 Team Members across the Sales, Customer Service, Policy Acceptance, Contact Centre IT Systems, and Quality Assurance functions; as well as the associated HR Team for the Division.