As the Manager of Information Systems at Activity Connection, I am responsible for the full lifecycle management of the company's IT infrastructure and software systems. This includes the setup, centralization, and maintenance of all IT/IS platforms to support business operations. I manage and administer a variety of Microsoft-backed services, such as Intune, Entra, Teams, SharePoint, Exchange, Office 365, and Microsoft Defender EDR/XDR. Lead the development and maintenance of internal automation tools, working with a range of programming languages, including Python, Cython, PHP, JavaScript, HTML/CSS, and some Golang. Ensure 24x7 systems monitoring and reporting to maintain continuous service availability.I oversee multiple external development teams and third-party partners across various projects, managing cross-platform data migrations and tailoring project management tools to meet custom business requirements. I also manage our AWS environments to support development, staging, and production services across all platforms. My responsibilities extend to maintaining analytics platforms (MS Clarity, Google Analytics, Google Tag Manager) and Cloudflare integrations, including WAF, R2, Workers, and caching systems. I generate detailed reports on company analytics for internal and external stakeholders, catering to diverse teams with varying data needs. I handle the administration of SIP services for inbound and outbound customer calls, along with the LiveAgent platform, which supports customer service and feedback management. Oversee the ClickUp project management toolkit across multiple teams.I manage WordPress theme, plugin, and API development and maintenance across multiple sites, and provide technical assistance through the IT helpdesk. I collaborate closely with the customer service teams, assisting with client troubleshooting to ensure seamless operations.

Manage, operate and maintain print shop operations on a day to day basis through the use of 2 Konica Minolta digital printing presses in combination with HP and Roland wide format printers. Design, build, and implementation of automation tools to catch errors in submitted jobs prior to printing; as well as general automation of file processing and workflow simplification. Extensive use of MS Power Automate Cloud and MS Power Automate Desktop while planning and building a replacement for those automation processes in Python.

Main duties included direct planning and coordination with sales personnel in order to meetcustomer objectives and integrate properly into current or future customer workflow; Installand integrate multifunction printers of various sizes into customer environments and workflows;Troubleshoot, repair, and maintain multifunction printers and production laser printing presseswithin customer and regulatory parameters. Assist in the implementation of new printing anddocument management solutions and concepts at the customer site. My position requiresextensive troubleshooting, time management, prioritization of service calls, service calldocumentation, and proper phone handling procedures. I currently service all Konica Minoltaoffice printers in Southwest Washington, including Clark County.

Drill Monthly, and Recently Returned from Deployment to Iraq. Managed 17 computers (Secureand Non-Secure Military Networks) spread between 6 military installations in Iraq. Maintained a satellite based internet system for personal computers in Ramadi and Fallujah, Iraq.

Conducting intelligence and sociological research on foreign target audiences in order to develop more targeted Psychological Operations programs and products. Running and participating in Psychological Operations missions engaging foreign target audiences in order to persuade, change, and influence their behaviors.

Under the supervision of William Hafer of Clark College 200+ Hours of work as a Computer Helpdesk Specialist at the Clark College Student Helpdesk. Duties include maintenance of computer hardware and software, interfacing directly with clients (the public) as well as planning and completing a major related project: Compiling and configuring a "software toolkit" for troubleshooting, as well as setting up a Linux server for DNS and a Windows 2008 R2 server for SMTP, File Share, and Backup purposes.