•Primary point of contact responsible for customer success through the management of program deliveries and strong customer relationships. Focus directly on successful implementation of technology, championing adoption and coordinating troubleshooting.• Developed foundational relationships with key customer stakeholders (e.g., Information Technology Directors, Chief Technical Office [CTO], Chief Innovation Officer [CIO], Line-of-Business leaders) and technical professionals to enable quality solution delivery and health using partnership with other account team leaders (e.g., Account Executive, Account Technology Strategist) and with guidance from senior colleagues.• Gathered information on the business and Information Technology objectives for customer organizations, identifies customer needs, and creates a shared plan to support outcomes that are specific to the customer and common to the industry using partnerships with other account team leaders.• Planed a portfolio of work (e.g., Support programs, implementation projects, success engagements) to drive outcomes aligned with customer's prioritized solutions and workloads.• Collaborated with internal teams and sellers to help identify growth opportunities through account planning and delivery execution.• FY24 Delivery Excellence and Contract Renewal Team SME. • FY24 Q2 Global Customer Success Collaborator Award winner.• FY22 GAMD Rocket Program Graduate.

• Led multiple Customer Success Trainings for multi-national companies such as Eaton Corporation, Lubrizol, Tremco, Alcoa, Dick’s Sporting Goods, ThermoFisher Scientific, Key Bank, AmTrust Financial, RPM International, Wesco Distribution, Evoqua Water Technologies, Baldwin Wallace University and Kennametal.• Responsible for direct B2B technology sales including hardware and Cloud/Licensing software.• FY20: 192% revenue to budget YOY: +116.9%• Developed and maintained strong relationships with over 400 accounts in the Ohio and Pennsylvania area.• Executed Local and National programs for SMB and EDU on behalf of Microsoft.• Responsible for attaining annual revenue and cloud subscription goals.

• Managed a team of 7 Sales Consultants, covering 720 accounts, responsible for $283,791,648 total Shelf $ volume.• Supervised the execution of Local and National programs for Diageo, Moët-Hennessy and Nolet Spirits.• Hired, trained and evaluated Sales Consultants including weekly conference calls, bi-weekly meetings and quarterly supplier meetings.• Monitored team KPI results on a daily basis, performing at 92%.• Performed semi-monthly work-withs with each Sales Consultant, offering feedback on their territory management and selling skills.• Managed annual expense budget of $75,000.

• Developed and maintained strong relationships with 163 accounts in the Akron area. • Executed Local and National programs for Diageo, Moët-Hennessy and Nolet Spirits in assigned territory.• Assisted with District Manager duties as needed (out of office, vacation, etc.).• Selected to represent the North-East Team during the Quarterly Planning Meetings.• Proficient with the use of Salesforce.com/My View software.• Assisted team members with technology issues as needed.

• Assisted customers in finding the Apple product that best suited their needs.• Ranked 3rd in the region out of 615 employees across 6 states.• Total revenue to date $2,236,916. • Met and surpassed measured attachment rates for sales.• Mentored new employees as part of their Core Training.• Led multiple Apple Hiring Events and assisted Managers in supervising the sales floor as needed.• Voted Most Inspiring Person for Legacy Village, 3rd Quarter 2010.

• Managed a team of 40 student staff, including Facility Supervisors, Facility Specialists and Recreation Assistants.• Hired, trained and evaluated the Operations team, including weekly Supervisor meetings and monthly full staff meetings.• Developed and implemented a $350,000 budget.• Responsible for scheduling all rentals of the Student Recreation and Wellness Center, working with various departments on campus and community clients.• Scheduled all Operations and special event shifts. • Assisted in the execution of Kent State University’s Centennial Kick-Off Campaign as liaison of the Department of Recreational Services.• Member of the Training and Development Team.

• Managed a team of 65 Lifeguards, Deck Managers and Head Guards.• Hired, trained and evaluated the aquatic team, including weekly Head Guard meetings and monthly in-services for the entire staff.• Developed and implemented a $247,000 budget.• Scheduled all lifeguard and special event shifts. • Assisted in the execution of multiple special events, including 2008 NCAA Division III Swim and Dive Championships, YMCA and USA Swimming meets.• Member of the Student Development Committee.