Sean Vale Email & Phone Number

Tacoma, Washington, Us

● Provides Tier 3 support for assigned systems. Works with vendors to resolve complex issues.● Administers, maintains, monitors, and repairs assigned applications and parent systems.Includes diagnosing and assisting in resolving configuration and hosting of those applicationson premise or in the cloud, as part of maintenance and troubleshooting.● Plans and coordinates testing changes across multiple environments (TEST, STAGE, PROD),upgrades, and new services, ensuring systems will operate correctly in current and futureenvironments.● Researches and recommends innovative and where possible, automated approaches forsystem administration tasks.● Monitors equipment to detect errors that signal malfunction in communications software orhardware.● Manages maintenance of credit unions Contact Center specific applications to maintain uptimefor critical member facing channels.● Collaborates with project managers, business management, other business partners andsubject matter experts to address and map out enhancement requests.● Uses technical expertise to collaborate with IT, as well as with other SCU interfacing systemadministrators to provide a consistent member experience across all channels.● Develops and maintains procedural documentation, test plans and test scripts. Documentescalated resolution steps for Tier 1/2 technicians to follow for future troubleshooting.

Seattle, Wa, Us

Manages helpdesk, included but not limited to:- Primary point of contact for help desk questions - Analyzing and troubleshooting computer/tech related issues for core, upper-management, and C-level constituencies- Coordinating computer maintenance and device deployment across 3 campuses- Develops technical documentation for internal procedures and policies.- Responsible for managing IT vendors and purchasing which includes determining scope procurement and contract negotiation.DIRECTOR SUPPORT- Assists the Director of IT in budget management by developing and managing I.T. department budget, basic forecasting of all future computer systems/equipment and tracking purchases and payments.- Oversees the acquisition, inventory, and installation of all equipment and computer supplies.- Maintains and troubleshoots IP telecommunication and voicemail systems (Mitel)

Seattle, Wa, Us

- Processes and assigns tickets to I.T. staff for all I.T. Help Desk questions from over 600 students, faculty and staff members.- Provides network administration support over multiple campuses; troubleshoot and resolve network problems, etc.- Assists in the acquisition, inventory, and installation of all equipment and computer supplies for the college.- Sets up AV/Computer presentations as needed for staff, faculty, and students, which can include video conference streaming.- Organizes and improves IT processes by initiating cross-departmental communication and implementing (revised) IT policies- Initiate cross-departmental communication concerning current and future technology use, encouraging exploration of technology options.- Completes special projects and other duties as assigned, such as: Hands-on initial setup and Deployment of a MacOS (iMac, MacBook) fleet including the creating and implementing policies within remote management software (Jamf) and providing assistance to end user account creation processes.Revitalization and maintenance of an Oculus driven VR suite. Including crucial assistance during BFA.Fielding of emergent issues directly related to pandemic response and the continuation of learning i.e deployment of web streaming gear, hybrid/flex classroom facilitation primarily through the Zoom web conferencing platform.Consistent end user support and service while maintaining self-imposed high expectation daily goals in regards to the resolution of tickets/issuesCoordination of monthly departmental/community-wide ‘Game Night’ to improve morale, promote cohesion, and strengthen relationships amongst colleagues.Implementation of a ‘Game Library’ computer for student use to coincide with H&S curriculum. This entailed custom tailoring a kiosk style, secure game catalog requiring augmentation through usage of Visual C++.

Eugene, Or, Us

- Workstation optimization- Network troubleshooting- Transitioned into a full-time graphic, web design and IT role.- Created and maintained a wide variety of websites and applicable hosting services. - Daily Utilization of Dreamweaver, Wordpress, Publisher, Inkscape, GiMP

- Created and launched their 3Dcart storefront - Creation of art assets and database migration- Frequent correspondence with CEO regarding methodized implementation of marketing campaigns.- Remotely provided consultation, graphic design and maintenance of website- Daily utilization of 3DCart, Mainstreet, Endicia Pro, Google Adwords