Sean Vale Email & Phone Number

Tacoma, Washington, US

• Provides Tier 3 support for assigned systems. Works with vendors to resolve complex issues.
• Administers, maintains, monitors, and repairs assigned applications and parent systems.Includes diagnosing and assisting in resolving configuration and hosting of those applicationson premise or in the cloud, as part.
• Plans and coordinates testing changes across multiple environments (TEST, STAGE, PROD),upgrades, and new services, ensuring systems will operate correctly in current and futureenvironments.
• Researches and recommends innovative and where possible, automated approaches forsystem administration tasks.
• Monitors equipment to detect errors that signal malfunction in communications software orhardware.
• Manages maintenance of credit unions Contact Center specific applications to maintain uptimefor critical member facing channels.

Seattle, WA, US

Manages helpdesk, included but not limited to:- Primary point of contact for help desk questions - Analyzing and troubleshooting computer/tech related issues for core, upper-management, and C-level constituencies- Coordinating computer maintenance and device deployment across 3 campuses- Develops technical documentation for internal procedures and.

Seattle, WA, US

- Processes and assigns tickets to I.T. staff for all I.T. Help Desk questions from over 600 students, faculty and staff members.- Provides network administration support over multiple campuses; troubleshoot and resolve network problems, etc.- Assists in the acquisition, inventory, and installation of all equipment and computer supplies for the college..

Eugene, OR, US

- Workstation optimization- Network troubleshooting- Transitioned into a full-time graphic, web design and IT role.- Created and maintained a wide variety of websites and applicable hosting services. - Daily Utilization of Dreamweaver, Wordpress, Publisher, Inkscape, GiMP

- Created and launched their 3Dcart storefront - Creation of art assets and database migration- Frequent correspondence with CEO regarding methodized implementation of marketing campaigns.- Remotely provided consultation, graphic design and maintenance of website- Daily utilization of 3DCart, Mainstreet, Endicia Pro, Google Adwords