Since 2009, The Pack Smart Group has become the preferred outsourced fulfilment company for online sellers and e-tailers who require an accurate, professional and tailored solution for the distribution of their orders. We run two thriving Fulfilment Centres and focus on processes to manage ever increasing order volumes, the expansion of existing customers and regularly board new clients. We work closely with the Music Industry offering one off campaign fulfilment alongside daily store… Show more Since 2009, The Pack Smart Group has become the preferred outsourced fulfilment company for online sellers and e-tailers who require an accurate, professional and tailored solution for the distribution of their orders. We run two thriving Fulfilment Centres and focus on processes to manage ever increasing order volumes, the expansion of existing customers and regularly board new clients. We work closely with the Music Industry offering one off campaign fulfilment alongside daily store fulfilment. We are also registered to provide Chart Reporting and are well versed in the crucial need to ship in a timely manner to hit release. Other key areas for us include the Drinks Industry and Sportswear Market.Operating in the client or brand name, The Pack Smart Group simply integrates as an extension of your own business allowing you the time to concentrate on your core business, this is why more and more clients are choosing us as their fulfilment partner. Show less

I am a freelance Level 3 Advanced fitness instructor currently teaching spinning, circuit training and MetaFit, I am also qualified in boxercise and kick boxercise. I am also a keen runner and have competed in several half marathons, 10k races and also a couple of extreme obstacle runs.

• Management and direction of a diverse team of 17 staff:o Customer Care Department – Email and Telephone support o Ticketing Department – Allocation and Dispatch of tickets for all events sold through company websites for major artists including Snow Patrol; Keane; Kaiser Chiefs; Arctic Monkeys and also major shows for The War of the Worlds; The Mighty Boosh; Bill Bailey across multiple venues throughout the UKo Fulfilment Centre – Pick, Pack and Dispatch of Customer… Show more • Management and direction of a diverse team of 17 staff:o Customer Care Department – Email and Telephone support o Ticketing Department – Allocation and Dispatch of tickets for all events sold through company websites for major artists including Snow Patrol; Keane; Kaiser Chiefs; Arctic Monkeys and also major shows for The War of the Worlds; The Mighty Boosh; Bill Bailey across multiple venues throughout the UKo Fulfilment Centre – Pick, Pack and Dispatch of Customer Orders Ad Hoc Fulfilment projects either direct to business or direct to customero 14,000 sq ft Warehouseo Supply Chain Management - Product and Stock Loading and Ordering Show less

• Setting up of Customer Care department • Development and implementation of customer service processes, giving the company capability to handle the Live 8 ticketing roll out of 133,000 tickets sold in pairs, a contract won and delivered within a 6 week period• Managed major initiative s including Robbie Williams World Tour providing allocation of 475,000 tickets to Inner Sanctum fan club members across 27 venues over 14 countries; Global Gathering Annual Festival. • Working… Show more • Setting up of Customer Care department • Development and implementation of customer service processes, giving the company capability to handle the Live 8 ticketing roll out of 133,000 tickets sold in pairs, a contract won and delivered within a 6 week period• Managed major initiative s including Robbie Williams World Tour providing allocation of 475,000 tickets to Inner Sanctum fan club members across 27 venues over 14 countries; Global Gathering Annual Festival. • Working closely with the account managers and venues to solve any enquiries• Overseeing the management of a full venue move for the rescheduled Robbie Williams shows from the delayed Wembley to Milton Keynes a relocation of 130,000 tickets over 2 dates and also managing further sales for the extra 3 dates added to Milton Keynes• Growth of department to a skilled team of 3 staff recruiting and hand training each member • Setting Customer Service Goals and Targets• Review key Customer Service processes and implement changes to deliver better Customer Service. Show less

• Organisation of National schools tours – logistics, bookings, auditions, scheduling• First point of contact for all enquiries, telephone and email• Data inputting of all bookings – Microsoft Excel• Company Manager in Argentina for the Argentinian Festival of British Theatre for Children.• Organisation of Stately Homes tour – promotion, advertising, press liaison• Organisation of Warwickshire tour – Booking venues, promotion, advertising, press liaison.

Freelance Professional Actress