Sean Ngo Email & Phone Number

San Jose, California, Us

• Troubleshooted Windows, Mac OS, Apple iOS, and Android in a corporate & manufacturing environment.• Experienced with Active Directory, Microsoft Intune, OWA, and O365.• Lead technical support for corporate events, including Computer Electronics Show (CES), Synaptics Sales Conference, and Synaptics Tech Conference. Responsibilities include collaborating with the corporate marketing team to define technical requirements, coordinating with vendors and booth builders, setting up networks, ensuring all demos are operational in collaboration with business units, and providing onsite support for both executives and employees.• Provide VIP support to 11 senior executives and executive admins.• Proactively trained, coached, mentored C-Level members, employees, and new hires during onboarding.• Delivered exceptional customer service and technical support to C-Level staff and Executive Admins.• Assisted C-Level staff with Outlook, mailbox, calendar delegation on laptops and mobile devices.• Knowledge of A/V Systems such as WebEx, Zoom and MS Teams• Configure and deploy desktops and laptops to new hires and perform hardware upgrades using company’s standard image using both Symantec Ghost and Acronis• Plan and procure various hardware and software to upgrade company's IT network.• Supervise production test development team to secure production test on time and on quality.• Performed client-side troubleshooting for network services; DNS, DHCP, VPN via Global Protect (Pan Network).• Manage all Mac machines via Jamf.• 1st, 2nd and 3rd level Help Desk support.• Successfully rolled out email on Mobile Phone (IOS, android, and Huawei HarmonyOS via MDM platforms; Intune• Successfully plan and build state of the art Boardroom conference via Zoom• Successfully plan and build Zoom Conference Room• Convert Zoom Conference to Team Conference.• Weekly ticketing Report for CIO from ServiceNow.

Seoul, Kr

• Perform daily setup and maintained active user directories and Microsoft Exchange e-mail accounts for all staff and upper management.• Create VPN accessibilities via Global Protect (Pan Network).• Administer and maintain end user account, permissions, and access right.• Provide IT support for Samsung’s upper and middle management and its full and part time employees.• Function at the 1st, 2nd and 3rd level Help Desk support of proprietary software.• Install and configure new updates, patches and configurations and participate in software encryption that has been rolled out on laptops and desktops.• Apply operating system updates, patches, and configuration changes and remote desktop connection, SCCM, Support and TeamViewer.• Currently manage SCCM, SCM, Samsung EMM, VMware Fusion and Citrix Admin systems.

• Performed Service Assurance work on all radio interface network elements.• Consistently provided service delivery work installing new cell site equipment from channel card elements up to complete new cell site installs.• Troubleshot AC and DC power systems including tower lighting controllers.• Performed routine maintenance on all radio interface equipment.

• Performed contracted work for Samsung’s new and potential clients and provided IT support.• Functioned in 1st and 2nd level help desk support of proprietary software and installed and configured new updates, patches and configurations for existing and new software installations.• Participated in software encryption rolled outs on employee and management laptops and desktops.• Applied operating system updates, patches, and configuration changes to company wide networks.• Worked and excelled in high pressure situations and pressed deadlines.

Contracted work for Cisco System and their existing and new clientele•Provided support for Internal lab engineers assisting with all aspects of research and development•Daily used REMEDY Action Request System for customer inquiries and requests•Served as the primary support contact for various IT issues and identified resources necessary for resolutions•Participated in hardware server rolled out for various workstations and user accounts and functioned in administrative responsibilities such as routing calls/tickets to proper departments, functional teams, etc.•Performed standard desktop technical activities in support of hardware and software programs and installations

• Installed, terminated, and tested network (cat5, 5e, 6,6e) cabling in residential and commercial projects.• Built out network cabinets including terminations at patch panel.• Installed switch and patching into fiber connections.• Operated in facilities maintenance including such responsibilities as CRU Preventive Maintenance, Roof Top, Generator/Russ Electric gear testing, Alarm monitoring and Security Maintenance.• Performed Rack & Stack: Server installs, cabling installs, cage and cabinet build outs, calculating loads to properly place customers, and set up of cabinets for new customers.• Assisted in shipping and receiving: Organized and maintained shipments that arrived as well as items shipping out.

Worked with engineers and purchasing for alternative manufacturing sources and cost reductions•Reviewed requisitions for accuracy and completeness and prepared and processed assigned purchase orders•Ensured materials were pipelined and stocked to meet company regulations and requirements•Coordinated purchasing details with suppliers in regards to pricing revisions, order cancellations, discontinued items, acceptable substitutes, delivery date revisions and invoice reconciliations•Took corrective action to expedite late, incomplete or defective deliveries. •Quote materials; procure materials, components, equipment and services at the lowest cost consistent with consideration of quality, reliability of source and urgency of need. •Monitored and updated commit dates on shortage reports.•Followed-up on orders, verify delivery, approve payment, and maintain necessary records for M3K.•Evaluated supplier reliability. Survey suppliers to maintain adequate working relationship. Develop new supply sources where suppliers are inadequate. •Reconciled discrepancies between PO receipts and Accounts Payable. •Reviewed BOM and component parameters to ensure MRP integrity.

Aa Computer Science, General Education

Computer Science Certificate