Seán Humphrey Email and Phone Number

● Part of the HRIS Configuration team managing the Workday HCM functionality on a day to day basis. Responsible for overseeing the testing of the Workday biannual release cycle, business process changes, work schedule calendars, leave and absence and recruiting, (including agencies) and Service Now ticket resolution● Carrying out HR system admin activities e.g. troubleshooting, system maintenance, system testing, system/data checks fault-finding and resolution, managing user access.● Configuration of a number of Workday Extend apps● Technical member of the Advanced Compensation project team, assisting with UAT and Pilot launch and then Live launch and completion of process● Manage a number of Configuration projects i.e. change to business processes, off and onboarding questionnaires, annual pulse surveys

● Managing the Workday HCM functionality on a day to day basis. Responsible for overseeing the management of Workday including the biannual release cycle, business process changes, new reports, auditing, work schedule calendars, leave and absence and recruiting● Responsible for overall and day to day HR systems support and project management in addition to developing/implementing other HR systems as appropriate● Carried out HR system admin activities e.g. troubleshooting, system maintenance, system testing, system/data checks fault-finding and resolution, managing user access● Managed the relationship between RBT & the AMS Partner (OSV)● Undertook a large performance management review with department heads, devising new templates, competencies and processes

● Working with ResourceLink HR & Payroll system to deliver/provide skilled professional advice, guidance and service to internal and external customers● Implementation of ResourceLink for both NGA products & services and specific generic professional services required by the customer and business, primarily Payroll & HR modules● Direct relation with the customer Project Manager to achieve project objectives, project milestones & acceptance criteria and ensure that these are achieved within timescale and budget relevant to each project● Managed small implementations of TalentSoft recruitment software

● Managed the Global HR Service Catalogue, in-country localisation differences for all territories that BT operated in● Compiled the Third Party Vendor Agreement for each BT Partner/Supplier for the HR Service Centre● Developed KPIs for the Service Centre using external best practice and improving internal KPIs where they existed● Composed the Service Level Agreement template document used for each Line of Business● Reviewed all Global processes in order to ensure that the Service Catalogue was fully up to date.

● Undertook a complete review of the services provided by Resourcebank to Pitney Bowes, by analysing the monthly transactions data, contractual obligations and identified failings on the SLAs● Analysed the core processes and identified inefficiencies and/or inconsistencies, made recommendations and implemented process improvements.● Reviewed the information and knowledge base that was used to respond to FAQs and created a centralised and searchable mechanism which improved on qualitative and quantitative responses

● Managing, motivating and developing a small team to deliver full life-cycle employee transactional support to a population of 700 based in the UK, including Payroll● Documented comprehensive HR business processes that previously did not exist● Created Manager and Employee guides to aid the business● Composed HR policies in subjects such as Absence, Whistleblowing, Grievance & Disciplinary● Undertook a number of salary surveys with McLagan and XpertHR, with the Head of Reward● Created the HR Intranet from a blank page to the most used intranet pages in the Company● Assisted the Head of Reward with a Comp and Ben review using statistical data which was reported back to RemCo

● Recruited, developed and managed a team of nine to deliver a successful HR Service Centre from scratch to offer a full life-cycle employee transactional support to a population of 2500 based in the UK● Supported the development of the HCMS (SAP), and designed and delivered the Help Desk and ticketing modules to meet all business requirements● Ensured all workflow processes and procedures for the implementation of the HRSC & HCMS (SAP) were FSA and Swiss Re compliant, with robust checks and balances● Provided a robust and user friendly channel of Management Information for the EMB and all functions to enable the business to make strategic decisions from this data● Ensured that payroll processes were reviewed to improve the service provided by the HRSC to the payroll team

● Reporting to the HR Operations Director and tasked with reviewing the HR business processes before the outsourcing of the function to Accenture globally● Developed recommendations for process re-engineering improvements● Identified key business stakeholders and interviewed them to ascertain their views on the problem areas and obtain management feedback● Also undertook a complete review of all of the template correspondence produced by the HR Service Centre and made suggestions for improvements where needed● Ran a pilot in three business areas using fully electronic offer and contract packs

● Reporting to the HR Director in a role to project manage the purchase and implementation of the fully integrated web-based Payroll & HR system, ‘Elite’, supplied by Safe Computing● Project managed the creation of the HR Service Centre through transition to implementation● Composed a number of new policies including Jury Service and Drugs & Alcohol● Created HR process workflow diagrams for the full HR lifecycle, including Payroll

● Reporting to the Group HR Manager, managing one HR Officer and two HR Administrators, providing a generalist HR and Payroll service to over 500 employees● HR Manager for Freight Forwarding, Operations and Finance Client Groups● Managed three redundancy programmes in the UK & Eire resulting in the loss of 150 staff● Composed new company policies and procedures in the subjects of drugs & alcohol, absence management and discipline & grievance● Managed, in conjunction with a company called Talent Training, an NVQ Level 2&3 programme for approximately 120 administrative staff● HR Representative on the driver’s Trade Union quarterly review meetings

● Reporting to HR & OD Manager tasked with managing specific HR projects● Established various reports for the Adult Social Services HR team using Oracle Discoverer● Reviewed the recording of absence information and provided recommendations for improved management information reports● Reviewed hierarchy and organisation structure information and implemented changes to structure in order to recommend OrgPlus software so to be able to produce meaningful organograms● HR Representative on the Section 75 Agreement Project board between the Council and the Norfolk & Waveney Mental Health Trust which lead to a TUPE transfer involving 150+ employees

● Reporting to Central Area Manager, managing one HR Officer and four HR Administrators, providing a generalist HR service to over 500 Police officers and Police staff ● Managed the period of consultation in relation to the change of shift patterns for the Police Community Support Officers based in the Central area● Managed the consultation for a number of staff based in Great Yarmouth that were ‘at risk’ following a reorganisation of the Criminal Justice Service● Managed a number of disciplinaries and grievances involving Police Staff