Sean Nickell Email & Phone Number

Kansas City, Mo, Us

Claridge Court; Prairie Village, Ks

Move-In CoordinatorSo far, I have coordinated the renovation of over ninety senior independent living apartments totaling over $4M in renovation costs. -Apartments range from 600-2000 square feet and investments from $5,000-$202,000.-Work with the Directors of Sales, Community Services and the Executive Director, our general contractors, vendors and the maintenance and housekeeping teams to avoid costly mistakes, anticipate the needs and our new residents and insure completion of each renovation by the expected move-in date.*Fastest renovation was done in thirty very quick days and with a total investment of $21,993.00.*Lengthiest took over eighteen months totaling $117,329.03.*Biggest investment was $202,387.84 for a renovation that took ten months, including five months of planning & decision making.-Created a cost tracking system to help insure we come in under budget for each renovation or know, ahead of time, when we will be over. -Regularly communicate with our eager new residents through the renovation process and after they arrive to ensure a smooth acclimation into the community. -Meet with the general contractors on a weekly basis to help them stay focused and keep on schedule. -Serve as staff advisor for the New Resident Welcoming Committee.Sales AssistantDoing all I can for my Director of Sales and Sales Counselor so they can focus on sales.-Execute direct mail and email campaigns to support our local events, Future Resident Program members and send out surveys to those who tour.-Prepare and submit sales reports, internal community reports and closing documents on a regular basis.-Keep the planned sales activities up to date within our CRMs - Salesforce (then) and Sherpa (now).-Execute outbound sales calls and tours of the community when needed.-Help plan and execute lead generating events offsite and onsite with 10-150 prospects. -Participate in daily planning sessions for brainstorming creative follow ups with prospects.

Wexford Place

• Landed eight leases for the Independent Living, Assisted Living or Memory Support communities.• Used inbound and outbound calls, guided tours, home visits and personal touches to achieve the leases I landed.• Educated and advised prospects, or their adult children, through the process of moving into a senior community.• Coordinated the aspects of moving in for a family without adult children in the picture.

Kansas And Missouri

•Developed, fostered and maintained strong long-term relationships with the Deans, Directors, Faculty and Students at the nursing and medical schools in both Kansas and Missouri•Exceeded $1 million in sales of a course that prepares nursing students for state board exam by building retail business in both Kansas and Missouri – a 3000% increase from where the business was when I arrived•Increased retail sales 74% of my years for the nursing state board review course•Expanded reach by three to four new nursing schools per year to gradually increase sales, which equated to an average of 20% increases in sales each year•Ranked among the top four nationally for the number of sales presentations delivered•Managed all aspects of the student experience from the moment of contact to program’s finish, ensuring a positive experience for each student•Played a critical role in converting 52% of the schools in Missouri and 48% of the schools in Kansas to one of the institutional programs for nursing students•Exceeded $1 million in institutional nursing sales in the area•Delivered 64 one-hour student service seminars per year to help maintain institutional business with partner schools•Mentored peers regularly on how to execute and improve job performance•Managed an average of twelve nursing school class representatives per semester•Led the Competitive Task Force to work to offset competitive pressures

Kansas And Western Missouri

In addition to the sales aspects stated above for Kaplan’s NCLEX review course, with this role I also simultaneously managed all aspects of the student experience from the moment of contact to program’s finish.• Ensured a positive experience for each student until we went through our transformation in 2010 when I took on a specialized role in sales.Account ManagementProvided stellar service to each of Kaplan Nursing’s Deluxe Integrated Testing partner schools in my area to ensure contract renewal every two years. For each partner school I:• Coordinated the set up of online access for and delivered orientations to faculty and students.• Scheduled live Kaplan NCLEX review courses and lined up instructors for each graduating class.• Invoiced and followed up on payment when necessary.• Found curriculum related answers or put them directly in touch with Kaplan Nursing’s curriculum team.Instructor Management• Recruited, interviewed, hired qualified instructors and assigned them to teach Kaplan’s retail NCLEX courses in Kansas and western Missouri.• Observed our NCLEX review instructors while they were teaching their first course, once per year afterwards or as needed and provided constructive feedback based on my observations, student survey responses and/or individual student feedback.Classroom Management• Worked with hotels, universities, churches, hospitals and other places that had large conference rooms to secure classroom space to run our 15-20 live four-day retail NCLEX classes for May graduates and 8-10 retail NCLEX classes we held for those who graduated in December.Customer Service Management• Coordinated pre-class communications to the students who enrolled in a local retail NCLEX course.• Personally took care of 95% of the customer service calls for the local NCLEX review courses.• Evaluated student survey feedback and used that information to enhance the way we delivered our course to augment future word of mouth.