Sean Oak Email & Phone Number

Detroit, Mi, Us

United States

Detroit, Michigan, United States

Responsible for strategy and day-to-day management of eDiscovery data management operations. Assists executive leadership in driving transformation, solution implementation, and long term planning.

Responsible for all business line aspects of delivering a Managed Document Review solution, including: Contracting, Revenue Generation, Pricing Proposals, Recruiting, Margin Analysis, Revenue and Cost Measurement/Projection. Also tasked with developing and implementing a variety of product platforms for business growth generation.

Greater Detroit Area

Responsible for process design, implementation , and overall performance of multiple vendors performing eDiscovery processing services in a single client environment in order to deliver a best of breed solution in both quality and turn around times. Implemented a multi-pronged vendor improvement project that ensured vendor consistency, stringent quality checks, formalization of documentation and issue reporting protocols, and outside counsel feedback and sign off. Also responsible for helping design and implement various cost savings efforts related to eDiscovery processing and hosting in order for the client to meet financial goals. Managed a team of vendor managers that consulted on a daily basis with the client, the vendors, and outside counsel in order to ensure accuracy, speed and data security.

Albany, New York Area

Responsible for guiding a team of project managers and fulfillment coordinators focusedon exemplary internal and external support for high profile eDiscovery processing and hosting. Tasked with determining and implementing long term goals and solutions in a fast paced quicklychanging landscape; challenged with growing and mentoring management level staff to act as change agents within the organization for efficient scaling. Additionally tasked with high level clientescalations, general client technical consultation, designing and implementing scaled offshore support models, RFI/RFP assistance, new product support service implementation and improvement, internal communication efficiencies and complex project guidance.

Manage a team of Operations Project Managers dealing with high profile eDiscovery processing and hosting. Tasked with determining and implementing long term goals and solutions in a fast paced quickly changing landscape.

Managed large scale eDiscovery processing and hosting projects for high profile litigations. Charged with managing all external and internal stake holders in a fast paced highly segmented processing and review solution. I also work towards providing a transparent and positive customer experience in a highly time sensitive environment. The skills primarily involved with this position are: time line management, main client escalation, internal processing standards/communications, highly time sensitive decision making and problem solving skills.

Managed a medium sized highly technical account modeled customer service group. Responsible for day to day managerial activities and highly escalated technical/billing issues as well as involved with product development of new broadband solutions, primarily focused on the customer experience and end user delivery model. Also charged with monitoring team level of success using both metrics and customer feedback. Achieved a high level of team success and loyalty in a short amount of time, building systems and knowledge ahead of projected demand to consistently meet highly aggressive targets.

Responsible for helping develop land surveys through field work. Including mapping out field locations for topographical maps and locating property barriers. Attained a highly detailed understanding of principles and practices.

Responsible for casino table games management in a highly dynamic and fast paced environment with a varying clientèle. Duties included surveillance, cash flow monitoring, customer interaction, employee schedules and fast paced decision making skills with a high level of accuracy.

Master Of Business Administration - Mba, 3.0

Achieved MBA Capstone Excellence Award

Bachelor'S Of Cybersecurity And Information Assurance, Cyber/Computer Forensics And Counterterrorism, 3.0

Achieved the Cybersecurity IT Capstone Excellence Award.

General Education